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Operation Management of Vodafone

   

Added on  2020-12-24

12 Pages3782 Words149 Views
MANAGEMENT ANDOPERATIONS

Contents...................................................................................................................................................3INTRODUCTION......................................................................................................................4TASK 1......................................................................................................................................4P1 Comparison of different roles and characteristics of a leader and a manager...................4TASK 2......................................................................................................................................5P2 The role of a leader and function of a manager apply on different situational context.....5P3 Different leadership theories and models of approach .....................................................6TASK 3......................................................................................................................................7P4 Key approaches to operations management and the role that leaders and managers play................................................................................................................................................7P5 The importance and value of operation management in achieving business objectives...8TASK 4......................................................................................................................................9P6. The factors within the business environment that impact upon operational management and decision-making by leaders and managers......................................................................9CONCLUSION........................................................................................................................10REFERENCES.........................................................................................................................10

INTRODUCTIONOperation management is concerned with planning, supervising, organizing in theprocess of production. It is the process of managining production system by converting inputs(labour, raw materials) into ouputs (goods and services). This report is based on UKCompany Vodafone which is a British multinational telecommunications corporation. Theoperation management of Vodafone helps contomers by listening their complaints.Management of vodafone communicate with their consumers and get feedback directly bythem. In this, the managers and leaders of Vodafone also play a dominant role inaccomplishing company goals. Along with this, some leadership theories and models ofapproaches which help company to reach its goals is also discussed in this project. In additionto this, how value of operation management help company in achieving their objectives isalso evaluated.TASK 1P1 Comparison of different roles and characteristics of a leader and a managerLeader: Leaders are an individual who leads employees of organisation to complete their given tasks. They set clear vision for company, give guidance to workers about the process oftheir project (Nakayama and Bucks, 2012). Manager: Managers are an individual who performs mainly five basic functions in organisation such as, planning, organising, staffing, directing and controlling. They manage whole working of company and follow the instructions of leader. Role of a leaderGuiding employees: This is a first and important role of a leader of Vodafone toguide employees of company for their work process. It is their role to provide themwith sufficient tools to perform their tasks easily.Building morale: It is the role of Vodafone leaders to build morale betweenemployees and motivates them to work together on a common objective.Setting goals: It is also an important role of a leader in managing the organisation andachieving goals. Initiating actions: The leader of Vodafone has to take decision and actions forspecific tasks without depending on anyone (Hugos, 2018).

Role of a managerInformational roles: In this, manager of Vodafone collect information to developunderstanding of organisation and environment. It is important for them to gatherinformation from organisation and outside to achieve their goals.Decisional roles: In this, a manager of Vodafone oversees and focus on projectsand plans assigned by leader and take decisions in way of accomplishing goals ofcompany.Comparison between role of leader and a managerLeaderManagerLeaders have manager andemployees under them whofollows instructions. Leaders create vision andencourage employees to turningthat vision ino reality.Managers are individuals who followsinstructions of leader and haveemployees who works for them toaccomplish goals.The maain focus of managers ofcompany is on setting and creatinggoals. They control and resolvesituation which arise between theirobjectives.Characteristics of a leaderConfidence: It is important for a leader of Vodafone to be confidant at all levelswhile taking decisions or commanding manager and workers of company toaccomplish goals.Characteristics of a managerKnowledge: It is important for a manager of Vodafone to have knowledge to carryout tasks and can resolve issues of their employees.Comparison between characteristics of a leader and manager in VodafoneLeaderManagerThe leader of Vodafone influences workersto work and accomplish goals. Theyconcern which group goals and memberssatisfaction (Wu and Chen, 2012).Leaders are innovative in nature andhelps in developing managementfunctions.The leader of Vodafone companyrelies on trust and focus on peopleworking in company.The manager of Vodafone performs functionsto reach goals. They are concern withorganisational goals.The managers of Vodafone are administrativein nature and helps in maintaining functionsand operations of company.The role of managers is to focus on systems,functions and structures of company. Theyrelies on control.

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