Management and Operations.

Management and
Operations

Table of Contents
INTRODUCTION......................................................................................................................3
MAIN BODY.............................................................................................................................3
TASK 1......................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and a manager....3
TASK 2......................................................................................................................................6
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts..................................................................................................6
P3 Apply different theories and models of approach, including situational leadership,
systems leadership and contingency......................................................................................7
TASK 3......................................................................................................................................8
P4 Explain the key approaches to operations management and the role that leaders and
managers play.........................................................................................................................8
P5 Explain the importance and value of operations management in achieving business
objectives................................................................................................................................8
TASK 4......................................................................................................................................9
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers................................................9
CONCLUSION........................................................................................................................10
REFERENCES.........................................................................................................................11

INTRODUCTION
In relation to our organisation there are different functions of management which are
directly related to planning organising staffing directing and controlling. It is important for
the organisation to manage these operations in order to achieve the goals and objectives
(Burns, 2018). The main purpose of every organisation is to provide superior quality
production services which will help in increasing productivity and efficiency level within the
organisation. In relation to the current report, an organisation is Google. It is international
organisations which is working within the technology sector and provide different kind of
services related to search engine, software and many more. In the beginning of this
assignment, there is a discussion on roles and characteristics of leaders and manager as well
as how the roles of leader applied in different situation. In the middle of this report, there is
discussion about different theories and approaches for including situation leadership system
as well as approaches to operational management in context of leaders. In the end of this
report, there is identification of factors which impact the decision making of leaders and
managers and related to the business environment of operational management.
MAIN BODY
TASK 1
P1 Define and compare the different roles and characteristics of a leader and a manager
Leader: A leader is a person who is responsible for motivating and dieting the
individuals within the organisation to improve the productivity and provide the direction to
achieve the goals and objectives. Leader also helps in achieving the vision by distributing the
work according to the requirement.
Manager: Manager is the person who is related to the distribution of work at
providing assistance within the task to employees so that they can perform in an appropriate
manner. Manager is related to boost in the performance of employees in a particular time
(Gillen, Jacquillat and Odoni, 2016)
Manager and leader both are important to the organisation where they play different
kind of rules in relation to employees. In relation to Google, leaders and manager within the
organisation play different kind of rules where they try to improve the performance by
providing a particular direction. Leaders and managers are important in increasing the quality
services within the organisation providing a direction.
Role of leader in Google
Leader are directly associated with providing guidance to the employees in relation to
carrying out different works in improved manner. It helps in increasing the motivation within
the employees so that they can perform in a particular direction. In relation to Google, leader
within the organisation focus on increasing the staff engagement by linking their performance
with the goals and objectives of the firm. There are different kinds of roles which are played
by the leader within the Google which are mentioned below:

Interpersonal role: It includes those rules of leader which are related to making the
high quality relationship within the employees. This is helpful to the organisation managing
the conflicts and increasing the productivity. This also improves the performance of
employees as well as level of productivity in future time (Bozarth and Handfield, 2016).
Information role: It is also important role which is played by the leader within the
organisation. This role is associated with providing information to the employees as well as
resolves their problems. It helps in maintaining a positive environment within the
organisation.
Decision making role: Leader is also a decision maker within the organisation where
it identify the different aspects of a particular situation which is faced by the organisation
while working on different operations. It is responsibility of leader to make effective
decisions so that other can work on it’s for achieving the goals and objective.
Motivation: Motivation is the important role which is played by the leader within the
Google. Here, manager motivating employees by using different kind of motivational
techniques as well as identification of individual behaviour. It is beneficial for company to
increase productivity and maintaining the staff for a longer period of time.
Characteristics of good leader in relation to Google
 Honesty and loyalty is main characters within a leader which is necessary within the
organisation Google. It is helpful to the organisation in increasing the performance of
other employees by providing them a clear vision as well as performing the function
of a leader in an appropriate way.
 Knowledge of leadership style is also important character within a leader perform in
different task within the Google.
 Understand ability is also a character which is required within the leader this is
because a leader must understand the needs and requirement of individuals working in
different jobs as well as provide the guidance to work in an appropriate.
Role of manager in Google
Manager also acts as an important part within the organisation because it plays a
significant role within development of the organisation. There are different kinds of roles
which are played by the manager within the organisation. These grows include planning
organising staffing directing and controlling. In context of Google, manager within the
organisation helps in improving the performance of the firm by providing different kind of
possibilities related to improvement with in the decision-making processes as well as
handling situations in an appropriate way. It provide instruction to the organisation which are
related to organisational and achieving the goals and objectives in a specific manner. The
different functions of manager in relation to the Google are discussed below:
Planning: Planning is considered as a prime function of a manager within the
organisation in order to achieve the goals and objectives. In context of Google, add this
activity organisation include to develop the activities and plans which are used to improve the

productivity as well as achieved comparative advantage by managing different activities for
future period of time (Reid and Sanders, 2019).
Organising: Organising is also a role which is played by the manager within the
organisation. Here, it has to organise different kind of resources for working of the
employees. It also includes increasing performance as well as productivity but combining
different task.
Stuffing: manager has to perform the rules related to recruitment and selection of
employees for filling the vacant job and maintaining human resources in an appropriate
manner. In relation to Google, manager within the organisation use effective training and
development action to improve the workforce and increasing their performance.
Directing: directing is also a rule which is performed by the manager within the
organisation will redirect the performance of individuals by continuously using the tools and
techniques so that the goals and objectives can be achieved (Hitt, Xu and Carnes, 2016).
Characteristics of manager in Google
 The major characteristic of manager within the Google is that they always focus on
the vision of the organisation. They always try to communicate the vision two
individuals so that they can work in a particular direction.
 Manage different functions in an appropriate way by coordinating between planning
organising staffing directing and controlling function so that effective performance
can be maintained.
 One more character of a manager within the Google is that effective decision making
ability. Taking effective decision is beneficial for the organisation in improving its
functioning and performance.
Comparison between leader and manager
Basis Manager Leader
Risk Manager always try to
eliminate the risk within the
business organisation by
using effective skills.
On the other hand, leader
always take risk to perform
better as well as achieve the
best result.
Authorities and power Manager has a security
within the organisation to
manage the individual
employees at workplace for
maintaining business
environment.
Leader has higher authorities
comparison of manager
where it can execute the
power to guide and motivate
the employees to
achievement of goals and
objectives.
Orientation Manager is concert tour the
task so it can be said doesn't
task-oriented where perform
the task to execute it in
effective manner.
Leaders are always person
oriented and motivate the
person to increase their
performance in a better way.

It can be evaluated from the above mentioned information that leader and manager are
important within the firm which helps in managing the success and growth of the
organisation and motivate the employee indirection to achievement of goals and objectives.
TASK 2
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.
Manager and leader are important for the organisation and play different kind of roles
and responsibilities in relation to achievement of business objectives. In relation to current
business scenario of Google, manager and leader play important role within the organisation
in relation to the different situations faced by the firm. Advocate liability of the manager and
leader within the organisation to make strategic plans policies to deal with the current
challenges within the marketplace. Some of the major roles and responsibilities in relation to
different organisation function of manager and leader are discussed below:
Team building: Team building is an essential part of every organisation where the
manager and leader within the firm have to focus on building efficient team to achieve the
particular goals and objective of a particular task. It is necessary for the organisation to
maintain effective relationship between different individuals working on different jobs (Zurich
and Documentation, 2018). Manager and leader with the Google always focus on building
effective teams where did try to maintain relationship between individuals by organising
formal and informal get together. This helps the manager and leader in maintaining
relationships as well as trustworthy ship on each and every individual. Effective team
building will help the firm in achieving its business objectives by increasing the productivity
and profitability level of the organisation. Google also use effective team building strategies
which are helpful in managing the behaviour of individuals and different teams.
Decision making: Decision making is also important function within organisation is
required by the manager and leader of the firm to take effective decisions regarding different
situation. Strengthening Decision making ability of the form is a prime objective every
organisational manager and leader. In relation to Google, leader and beverage manager within
the organisation for the participative leadership style which helps in motivating employees as
well as improving the decision-making ability by understanding the behaviour of employees
in an appropriate manner. It is beneficial for the organisation because it helps in improving
the functioning level as well as achieves the goals and objectives in an appropriate way
(Radnor and Bateman, 2016).
It can be evaluated from the above that manager and leader play different roles and
responsibilities which are important to the organisation in achieving its goals and objectives.
This helps the organisation in improving its functioning introduction to particular situation.
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency
Leadership can be defined as an ability of an individual to guide motivates different
individuals in a particular direction of achieving goals and objectives. Leadership is also

related to managing business environment in a team spirit by utilising and communicating the
vision in a better way. Leader also play role of conflict manager within the organisation
where it try to establish a relationship between different individuals to decrease the conflicts
and use the resources in an efficient manner. There are different kind of leadership theories
which are adopted by leader within the Google to improve the functioning and achieve the
vision and mission of the organisation. Some of these are mentioned below:
Situation leadership: In relation to situation leadership theory, under this theory a
leader behave according to the situation and circumstances. This leadership theory motivates
the leader to work according to the changes within the business environment so that
organisation can adopt these changes in an appropriate way by utilising the resources for a
particular situation (Nonogaki, NEC Corp, 2016). In context of Google, there are different kinds
of employees within the firm who come from different background. This creates a mix
situation for the leaders to manage the talented employees. Here, manager can use the
situation leadership approach where it has to manage the employees according to the
background as well as the current situation of the firm by relating the performance of
individual according to the situation.
Contingency leadership theory: This theory was propounded by Edward Fielder.
Under this theory the leader within the organisation has to focus on the behaviour to adopt the
changing environment within the firm. This story focuses and put leader as well as attitude of
a leader toward its employees. In relation to Google, this is adopted by the latter improve
skills and motivate employees. This leadership style helps Google in managing changing
environment situation as a retracting large number of customers.
System leadership theory: Under this leadership theory leader always focus on
increasing the efficiency and productivity within the firm. Discovery includes four types of
elements which are related to the kind of leadership styles like actionable method, strategy,
process and foundation of a system model. In reference to Google, it is important leadership
style within the organisation which helps in managing workforce as well as developing
systems related to building efficiency within the work of individuals by providing the
effective training development (Slack and Brandon-Jones, 2018).
It can be evaluated from the above that leadership theories are important for the
organisation to be adopted for managing effective functioning. In relation to Google, system
theory is helpful in managing the efficiency of individuals the working effective direction.
TASK 3
P4 Explain the key approaches to operations management and the role that leaders and
managers play.
There are various approaches to operational management which are used by Google. Some of
these are mentioned below:
Just in time approach: It is inventory management system strategy which directly
related to management of raw material in order to supply directly from the production

schedule. Google also used strategy and inventory management system where it helps the
organisation in increasing the efficiency by decreasing the wastage of received goods in
relation to the production process. This also helps organisation in forecasting the demand
accurately within the market where it is operating (Gibson and Parkman, 2018).
Total quality management: This approach is directly related to managing the quality
of the products and services offered by the organisation within the market where it is trading.
In context of Google, organisation focus on total quality management system where it helps if
found in eliminating the steps related to deficiency within the product and services for
retaining the customer for longer period of time. The leader has to work on the quality of the
products and services.
Six-sigma: Six-sigma is a mathematical approach within the quality management of
the organisation which helps the organisation and improving the quality of the products and
services. Under this system organisation always focus on minimising the wastage of products
and services by developing various factors related to production. It is a part of operational
management system within Google which helps the organisation in satisfying the needs and
requirements of customer by improving the service quality as well as managing the roles and
responsibility of each and every individual on different jobs (Enyinda, 2017).
It can be evaluated from the above mentioned information, there are different kind of
functions relation to the operational management which has to be fulfilled by the organisation
and can be used to achieve the goals and objectives in timely manner. Some of these has their
focus on improving the quality of products and services.
P5 Explain the importance and value of operations management in achieving business
objectives
Enhance goodwill: Enhance goodwill it is necessary to increase goodwill and brand
image of Organisation in front of customer at Marketplace. Therefore the organisation
focuses on providing innovative for unique product with customer in order to satisfy them. It
helps in increasing experience level of customer during the particular features of time period
for stop in context of Google the management team of the company focuses on increasing
Goodwill of company in mind set of customer at Marketplace. It helps them in increasing
loyalty and trust of customer to our products and services provided by company. In addition
to this the offer innovative services to its customers that help in achieving competitive edge
over rivalry that Marketplace
Quality management: Quality management it is necessary to manage quality of
products and Services within business organisation. Quality is considered as a main concern
for business organisation because it satisfies the customer who increases profit margin or
cells in future period of time. It is necessary for every company to provide quality product to
customer for achieving competitive advantage over rivalries at Marketplace. In reference of
Google they offer quality product and services to its user at reasonable price for satisfying
their needs and wants. It helps in increasing success and growth of Organisation in future
period of time (Bromiley and Ra, 2016)

Customer satisfaction: Customer satisfaction customer is considered as a king for
every business organisation full stop it is necessary for company to provide goods and
services as per the need of customer for satisfying them. It increases the brand image of
goodwill of company in front of customer at Marketplace. The organisation also conducts
appropriate research in order to analyse the need or wants of customer. It helps in achieving
competitive advantage of a rivalry that Marketplace. Customers the customer satisfaction is
the only reason of increasing profit margin and sales of Organisation in future period of time.
Therefore it is necessary for management team of Google to offer goods and services as per
the need of customer that helps them in achieving the leading position round the world.
TASK 4
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.
There are different factors which impact the business environment and the decision
making ability within the operational management. The fact can be divided as internal factor
and external factors which are discussed below:
Internal factors: Internal factors can be defined as and factors which can impact on the
company internally. There are different kinds of internal factors which are discussed below:
Organisational structure: Organisation structure is a major impact internal factors
which impact the functioning of the organisation within the market. In relation to Google,
manager within the organisation try to maintain a proper organisational structure where there
is high level of flexibility. This flexibility helps the organisation in building trust and
transparent relationship between different individuals as well as changing the working
environment effectively (Thomé, Scavarda and Scavarda, 2016)
Human resources: Human resources are also internal factors which impact on the
organisational growth and development as well as decision making capabilities. This is
because human resources work on different jobs within the phone as well as strengthen and
weaken the power of the organisation on the basis of their skills, knowledge and competency.
In context of Google, manager use different training and development program which helps
in strengthening the human resources by increasing their skills and ability to perform
different jobs. This is helpful to the organisation in managing the internal environment as
well as achieving objectives in an efficient way.
Organisational culture and ethics: Organisational culture and ethics are also
important part within the organisation and functioning which helps in development of
business environment at improving the decision-making abilities. In relation to Google,
manager try to focus on increasing awareness about the cultural heritage of the form as well
as building diversity fight organisation which helps in maintaining positive value system.
This provides effective direction and achieving goals and objectives of the organisation (Wu,
2016). It can be evaluated from the above mentioned information that internal factors as well

as external factors both has a direct impact on the organisation functioning as well as both of
the used in order to fulfil its objective. It is also identified that these sources are useful for the
organisation to achieve better results and perform its function in an appropriate manner. It is
also identified that there are various kind of business opportunities which can be used by the
organisation in order to sell the decision-making process. Internal factors are also impacting
on this because of effective utilisation of resources.
External factor: External factor include two sectors which are related to the organisation
external environment and can impact the phone's performance while performing within the
market. Include factors like political decisions, social trends, technological trends and many
more. Organisation has to review its rules and regulations in an appropriate way so that it can
deal with changes. This is helpful to the phone in achieving its goals and objectives in an
appropriate way by making the decision making process stronger.
CONCLUSION
On the basis of above mentioned report it has been analysed that leader and manager
plays an important role within business organisation full stop it is necessary for leader of
company to provide direction to its subordinates for conducting their task and work in an
appropriate manner. It is also important for manager to allot the task to its employees and
also observe them to complete in timely manner. There are various functions which is
performed by managers which is planning organising directing stuffing as well as controlling
that help in achieving goal as well as objective in future period of time. There are various
theories which are used in this report suggest contingency situation null and systematic
theories that help in perform their work in systematic manner which will be beneficial for
success and growth of the organisation.

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