The Role of Leaders and Managers in Operational Management

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................4
P1. Differentiate between the role of leader and function of Manager..................................4
P2. The role of leader and function of manager in different situation...................................7
P3. Different theories and models of leadership....................................................................9
LO 2...............................................................................................................................................12
P4 Role of leaders and managers in the operation function of organisation: ......................12
P5. Importance and value of operations management in achieving objectives of organisation :
..............................................................................................................................................14
P6.Factors which has an impact on the operational management and decision making of the
leaders and managers:...........................................................................................................16
CONCLUSION: ............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Operation management refers to administration of business practice in the organisation t create
the highest efficiency level in performing the task. It is a method of converting material and
labour in finished goods and services. Tesco is a multinational company who provides goods
and services to the customer. It was founded by Jack Cohen in 1919. Tesco is one of the
leading retailer company and deals in food, beverages, grocery etc. This report highlights the
role of leader and manager in the organisation. It explains the role of leader and manger in
different situations of the organisation and find the way to improve the organisational
relationship. It also explains the different leadership style and theory and the advantages and
disadvantages of different styles. It focuses on the manager and leaders role in operational
function of the organisation. This report highlights the relationship between the management
and leadership in business environment. It explains the factor which affect the decision of
leader and manager in operational management.
3

LO 1
P1. Differentiate between the role of leader and function of Manager
Leader : leader are the person who direct the employees in the organisation to achieve the
goal. They influence the employee's by creating a clear vision and motivate employees time to
time and provide the training and development programme to enhance their work ability and
achieve the organisational goal with individual goal. Leader requires at all level and work as a
representative of the organisation.
Manager : Manager is a person who create goal for the organisation and formulate the
strategies to achieve the goal. The function of manager is planning, organising, staffing
controlling and directing the organisational activities (Legood and et.al., 2016). Different
managers play different role in the organisation like top management create vision and mission
for the whole organisation, functional manager control the different functional area like sales
and marketing, finance, etc.
Basis Leader Manager
Vision / goal Leader create vision for the
whole team and direct the team
to achieve the vision. They
define the activities, work
place, environment, culture to
the employees and share their
vision to the employees to
integrate the value, belief and
actions. They motivate the
employees to feel valued in the
organisation. Tesco motivate
the employees and encourage
them to participate in
organisational activities and
decision making process
Manager create goal for the
organisation. They focus on
the setting and measuring the
goal. They control the
activities and situation of the
organisation to exceed or reach
the objective. Manager of
Tesco works to become a
leading retail company and to
provide their services and
product to the whole world.
4

through the leader. It
encourages employees to feel
valued in the organisation and
work toward the common goal.
Risk Leader take risk for the growth
of the organisation. Leader
uses the conflict as an asset for
the organisation. They take it
as an opportunity to create the
new ideas and competitive
skills. In Tesco, leader take the
risk of applying innovative
ideas in their product and
always use different style to
capture the attention of the
consumer.
For example Tesco innovate
the products to capture the
customer and take risk of
acceptability of the product in
the market.
Manager controls the risk in
the organisation. Manager
avoids the conflict and try to
harmonise the situation. In
Tesco, manager control risk
for the stable profit and
productivity.
For example Tesco use the
feedback from the consumer
strategy to evaluate the
performance and control the
risk in the market.
Build relationship/system Leader build relationship in
the organisation. Each
employee work for achieving
the own goal in the
organisation. Leader work as a
link between the organisation
Manger builds the system and
process in the organisation.
They plan the activities,
organise the work and assign
the task to different
departments and functional
5

and the employee (Daly,
2017). They integrate the
organisational goal with
individual goal. Leader try to
coordinate the employee's
effort toward a common
purpose and to achieve the
goal. They influence the
employee, coordinate their
activities and urge them to
achieve the target. Tesco
influence their employees to
achieve the sales target and
increase their sales by
providing the goods and
services at lower cost and
become a leading super
market.
area.
Coach /direct Leader work as a coach or
teacher for the team member.
They coordinate work with the
employees and provide
solution to their problems.
Tesco organise different
training and development
programme (Nawaz, Khan,
2016). Leader evaluates the
performance of each and every
employee and provide training
according to the need of the
Manager directs the employees
to work in efficient manner
and delegate the work to them.
In Tesco, manager direct the
employees and assign task to
them. They recruit the right
person for the right job.
6