Unit 4 MO-Assignment Brief.docx
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Added on 2021-01-03
Unit 4 MO-Assignment Brief.docx
Added on 2021-01-03
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UNIT 4 MO
INTRODUCTIONOperation management is a working area of organization which designing and controllingthe process of manufacturing and redesigning business operation in manufacturing of goods &services (Wild, 2017). It is concerned with maintain entire production system which is methodthat changed input into output. M&S Ltd is a United Kingdom multinational retail organization.Its headquartered in the City of Westminster. Company selling cloth, home products or luxuryfood items into the market. Report will explain management structure of M&S Ltd,responsibilities of managers and leaders. Role of seniors through management theories orconcepts. It will describe different decisions of manager in various situations. Report will discusskey approaches adopted by organization, impact of external environment on business andprovide recommendation for future improvements. TASK 11) Introduction of M&S Ltd. And management structure-M&S Ltd- Marks and Spencer Group plc also known as M&S is a large Britishmultinational retail organization. Its headquartered located in the City of Westminster, London.Organization is registered on London Stock Exchange. This is expert in cloth selling, homeapplications and luxury food products. It was introduced in 1884 by two man one is MichaelMarks and second is Thomas Spencer. Organization started to sell of branded goods such asKellogg Corn Flakes in 2008. Company recently has 979 stores across the world and 615 onlysupply food products (Webb, 2017). In 1958 M&S Ltd began selling of Christmas cakes andpuddings. It opened its first Asian stores in Kabul, Afghanistan in 1960. In 1998 the organizationacquired Brooks Brothers, an American cloth company and US food chain business Kings SuperMarkets.Structure- M&S Ltd follow flat structure into the organization. This kind of management bodyhas limited standards in management between admin level and front-line workers. This type ofbody motivates employees in decision-making process. Employees easily can share their issueswith seniors. M&S Ltd has also started a new operating committee. Workers are free to give theirsuggestions while management making something. 2) Manager and leaders and their roles or characteristics-Manager- A person who is responsible for running part of or entire businessorganization, called manager. They are charge of a specific task group or subset of a company1
and having staff of people who report to them. Few departments of an organization appoint theirmanagers to be line managers, others known as employee managers depending on the departmentfunctions.Leader- Leader of a group of people or a company is the individual who is in undercontrol of it. A person or thing which holds a dominant and senior position in their field and ableto manage high degree of control over other members of team. Role of manager in M&S Ltd-Manger- Managers play different role in the organization according to their functions.M&S Ltd. is a retail company and, in this manager, play store manager role (Nicholas and Steyn,2017). They are responsible for store operations on daily basis. Manager is responsible for wholeorganization employees across every sector. Characteristics of manager- M&S Ltd managers has few characteristics-Confidence-M&S Ltd managers are confident person. They do their job very confidently.Responsibility- Manager of M&S Ltd are responsible person who perform their job withresponsibility. Role of leader in M&S Ltd- Leader of M&S Ltd has different role into the organization. Theyare require at all levels.Operational- M&S Ltd leader oversee the flow of whole distribution centre. Planning-Leader of M&S Ltd use system for forecast and planning modules to generatelabour requirement. Characteristics of leader-Honesty- Leader of M&S Ltd are honest towards their job responsibility.Positive attitude- M&S Ltd leader believe to take risk and carry positive attitude toreduce them.BasisRole BasisCharacteristics(Manager)Entrepreneur M&S Ltd manager canbe an entrepreneur.CommunicationM&S Ltd manager donot have two-waycommunicationmethod.OperationalManager never lookafter process flow ofCreativeManager of M&S Ltdfollow planning, they2
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