Management and Operations Concept | Assignment

   

Added on  2021-02-16

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Management andOperations
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INTRODUCTIONManagement and operations play a crucial role in the growth of profitability of anorganisation by minimising the cost of production through utilising of resources in an optimummanner. Operations management is an area of management which is responsible to maintainquality and quantity of products and services of an organisation through engaging in activities ofdesigning and production process. For this, managers along with leaders provide adequatesupport in achieving organisational goals and objectives. Marks and Spencer (M&S), a UK-based retailer company which deal in providing wide range of luxurious products such asclothing, home and expensive food products is selected for the purpose of preparing this report.The project describes the roles and responsibilities of managers as well as characteristics ofleader, operation management approaches and leadership theories and many other whichexplains the importance of managers and leaders in an organisation.TASK 11:Marks and Spencer (M&S) is UK-based retailer organisation which is operated atmultiple number of nations such as India, US etc. with having wide range of products such asclothing, food and home product. It was entered in UK market in the year 1884 by MichaelMarks and Thomas Spencer for the very first time and from then to now, the company hasattained more than 979 stores in UK itself out of which 615 stores are exist only to sell foodproducts to the people. The size of the company is larger due to attaining more than 84,939employees who are giving maximum efforts in bringing company ahead in the competitionamong their rivals. The scope of company is also much wider due to having number of offerings.The organisational structure of Marks and Spencer is flat in which there are few or no levels ofmanagement between management and staff level management. Thus it allows employees toshare their ideas and issues faced by at workplace by communicated directly to the topauthorities.(Ageron, Gunasekaran and Spalanzani, 2012).2:Leader: A leader is the individual who has broad information and who realizes how tolead individuals in the times of need. Leader is the individual in charge of planning and dealingwith the work structure for achieving the pre-determined objectives and aims of the organization.1
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They monitors the work and encourages the low level employees to enhance their performancelevel. They have high level of control and basic leadership control. Therefore, it brings morebeneficial outcome to M&S in terms of enhancing performance level of both employees andcompany.Managers: Managers are the people who manages and regulates every one of theactivities and tasks which are performed by workers with the end goal to accomplish pre-determined objectives and goals. There are an assortment of divisions in M&S coordinated bydifferent managers like project managers, line managers, departmental managers, and so forth.They are focusing on giving direction and support to the team individuals for accomplishing thedesired goals (De Roover, 2017).Role of Leader: Communication: Communication and coordination is essentially required amongworkers and teams in order to achieve desired objectives and goals. The principle role of leaderof M&S is to discuss viably with their team individuals and top authorities in regards tostrategies and polices in order to ensure that employees can work in right direction.Team Building: A leader always tried to motivate employees to work as a team asopposed to as person which prompts enhanced profitability. The role of leader in M&S is tocreate team and encourage aggregate working. Working in team empowers representatives tospeak with one another effectively and likewise helps in understanding qualities andshortcomings of different individuals (Gimenez, Sierra and Rodon, 2012)..Role of Managers: Implementing policies and plans: Managers is responsible to implement an effectiveplans and policies created by top authorities. Managers ought to tell workers about such plansand systems with the goal that the workers can perform as direction given by the managers.Therefore, it will easy for M&S to achieve competitive advantage if their manager are muchcapable to make an effective plans and policies.Providing training: Managers are in charge of assessing the performance level andadvancement of the workers in the organization. As per the necessities, managers of M&S createcompelling training programs that helps in creating aptitudes. They additionally enhances theinformation and capacities of workers utilizing trainings and other program. 2
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