Role of Leaders and Managers in Operations Management - Starbucks

Management and
operation's

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in ppt........................................................................................................................1
TASK 2............................................................................................................................................1
P2 Role of leader and function of manager in various situations...........................................1
P3: Apply different theories and models of approach, including situational leadership, systems
leadership and contingency....................................................................................................3
TASK 3............................................................................................................................................4
P4 Key approaches to operations management and role of leader and manager...................4
P5 Importance and value of operations management in attaining business objectives..........7
TASK 4............................................................................................................................................7
P6 Assess factors in business environment impact on operational management and decision
making....................................................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Operations management is a business practise that is aimed at creating business practises
that is aimed at achievement of highest efficiency level in the organisation. This process is
related with conversion of raw materials and & labour in goods and services for the purpose of
maximization of organisation profitability. Starbucks is a chain of coffee houses and its
headquarters are present in Seattle, Washington it is operating across 30,000 locations across
world in 70 countries (Gölzer and Fritzsche, , 2017). They are serving hot, cold drinks, whole
bean coffee, frappuccino beverages. Present report is based on analysing the role of leaders,
functions of managers in different situations. Further there is analysis of key approaches to
operations management. There is analysis of value and importance of operations management
with the assessment of factors of business environment and its impact on operational
management in business.
TASK 1
Covered in ppt
TASK 2
P2 Role of leader and function of manager in various situations.
In organisations the situations are never constant they are changing very fast according to
the dynamic external factors and also internal factors. There is need to make a detailed
evaluation of such changing situations and the role of leaders and managers in handling such
instances. For Starbucks such situations are discussed below:
New product launch: Starbucks is willing to launch new coffee products that includes coffee
with golden turmeric, double caffeine. Generally, new product launch involves lot of planning
and work that has to be planned and performed by management.
Role of leader: In new product launch leaders are motivating their team members is to
communicate the main vision behind launch of new product (Leadership Development: The Case
of Starbucks, 2020).
Function of manager: In this situation managers in Starbucks are working towards identifying
the new product development process that is starting with development of idea, implementation,
execution and further assisting in the market.
1