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Operational Management and Operations Introduction

   

Added on  2020-12-09

11 Pages2773 Words155 Views
MANAGEMENT ANDOPERATION

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 and M1. Covered in PPT........................................................................................................1TASK 2............................................................................................................................................1P2. Role of leaders and functions of managers applied in different situational context.............1P3.Application of different theories and models of approach including Situational, system andcontingency leadership................................................................................................................2P4. Key approaches to operations management and the role that leaders and managers play....4P5 Importance and value of operations management in achieving business objectives.............5P6. Factors within business environment that affect the operation management and decisionmaking by leaders and managers................................................................................................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9

INTRODUCTIONManagement and Operations both are the necessary elements of any organization.Management is the procedure of handling and controlling various fundamental measures of anorganization. While, operations deal with the all procedures related to that of the production andmanufacturing. This report will cover the basic roles and characteristics of leaders and managers in theselected organisation. The study will accomplish the given tasks in the context of “Starbucks”,an American coffee company established in 1971. The report will include the management andleadership approaches adapt to increase operation management. It will also include some keyapproaches to operation management and the responsibilities of leaders and managers in itsimplementation.TASK 1P1 and M1. Covered in PPT.TASK 2P2. Role of leaders and functions of managers applied in different situational contextRole of Leaders and Managers varies with different situations arises in organisation. Theeffectiveness of both the members are highly considerable before taking any action in theorganization(Taylor’s Motivation Theory – Scientific Management.2018). Differentorganisational situations can be- Merger or Acquisitions:During this time, leaders play crucial role in cultivating healthy relations with the new and oldemployees. While, managers look after the implementation of standard policies and protocols to facilitate thenew employees and alignment with the policies of new organizations. For instance, Starbucks acquired number of companies like Torrefazione Italia Coffee, Seattle'sbest coffee, Evolution fresh etc. during these acquisitions the managers were designed strongstrategies, conducted market analysis, customer segmentation etc. And leaders explain, deliver,convey the messages and planning of managers to workforce.Conflicts and Misunderstandings:Leaders do direct communication with involved parties to analyse the conflicts. They solve theissues by gathering relatable facts and statements by employees presented at the time of conflict.1

While Managers design standardize conflict management program and planto settle out theconflicts and misunderstandings. For example, at Starbucks mangers and leaders successfully maintain healthy relations amongemployees. They utilize proper fundamental plan to rectify the conflicts among the staff if arises.The managers have maintained integrated communication software that reduces the problems ofmiscommunication and hence, reduces the chances of misunderstanding.Employees turnover: It is the most common issue in organizations that hampers the smooth functioning and stableimage of organisation in market. Managers need to design strategic and attractive beneficiaries toretain the workforce. The leaders must be attentive regarding the basic needs and problems facedby employees. For example, Starbucks have reduced its rate of employees turnover by creating an interactiveenvironment with its employees. The staff members are termed as Partners which their loyaltytowards workplace. Managers and leaders play important role in maintaining highly reliableplatform for the employees to increase their motivation and satisfaction at the workplace. P3.Application of different theories and models of approach including Situational, system andcontingency leadershipDifferent style of leadership are adopted by organisations depending upon its size, culture andpolicies. System LeadershipThis type of leadership is basically adopted by the managers of organizations as they are boundto follow the organizational protocols. System leadership collaborates with all the possiblefunctions within business environment. Leaders and managers at Starbucks may adopt thisleadership but it may not deliver the strategic results because of its rigid nature.Situational leadershipA vast organisation may adopt situational leadership if it has adequate availability of resources.Starbucks need to implement this leadership most of the times to deliver customer satisfaction.Leaders at Starbucks are efficient enough to make the required resources available to theworkforce. And at the time of crises they choose to be self sufficient instead of shutting down itsstores. Contingency leadership2

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