Management and Operations Assignment Solution - Marks and Spencer
22 Pages6181 Words163 Views
Added on 2020-10-22
Management and Operations Assignment Solution - Marks and Spencer
Added on 2020-10-22
ShareRelated Documents
MANAGEMENT ANDOPERATIONS
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1a) Differences and similarities between a leader and manager considering their roles andcharacteristics..............................................................................................................................1b) Functions of a manager according to Fayol and how a manager in your organisationperforms these functions using various examples.......................................................................4c) Situational leadership, systems leadership and contingency leadership using variousscenarios in your organisation to support your explanation........................................................5TASK 2............................................................................................................................................71. Various approaches of operations management and determining the used in store...............72. Role of store manager a classic example of an operation's manager......................................93. Importance of operation management in achieving the main objectives of organisation.....104. Key factors that affect operation management of M&S......................................................115. Impact of key factors on decision making of store manager................................................13CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................15
INTRODUCTIONOperation management is a branch of management and concerned with factors whichhelp in successfully managing and controlling the business activities. It is the process fordesigning, controlling and managing business operations and functions. This process mainlyconcerns about the organization to handle their business operations in a proper manner. It helpsorganization to manage their goods and services effectively and efficiently. Marks and Spencer isone of the leading retail stores across UK. This report will discuss about the leader andmanager’s role along with their characteristics. Further, it will mention the key factors thatimpact on operational management system. It will also describe the importance of operationalmanagement in Marks and Spencer.TASK 1a) Differences and similarities between a leader and manager considering their roles andcharacteristicsLeader- A leader is person that hold the entire business process and also influence the employeetowards their goals and achievements. Leader has high degree of management skill to build aneffective team in effective manner. Leadership is the one of the stage that help for organizationto manage entire business operations in proper manner. According to definition, it can identifythat leader has management and convincing skill to handle the business activities. Style Leaderis person who influences the team members towards goals and their achievement. They have anability to visualize the goals according to facts and figures. Manager- Manager is an individual person to handle the entire organization effectively andefficiently. Manager is a person that controlling and administrating the company or group.According to definition, it can identify that manager and leader are main part of organization andhave same role to achieve the goals and objectives of business. In Marks and Spencer, manageris in charge of certain group that perform different functions and it is subset of company. BasisLeaderManagerRole and responsibilitiesLeader develops aneffective strategy forachieving their goalsand targets.Manager performsdifferent roles towelcome the clients andprofessional visitors.1
Theyalsocommunicate with thestaff members andprovide them the rightdirection.Manager all the day byday operations (Wangand et.al., 2018). Monitoring the teammember’s work andbehaviour.Leader also createsreport and distributessame to the manager.They provide theservices to theiremployees.Manageralsoencourages, motivatesand communicates withthe team groups.Manager disseminatesthe data andinformation that hecollects from varioussources for growth anddevelopment oforganization.CharacteristicsConsistency- Asuccessful leaderalways gains respectfrom the organization.This is important forMarks and Spencer toprovide the betteropportunity for growthand development ofemployees.Honesty- Honesty isalso the maincharacteristic of leader.This is useful foravoiding the obstaclesin the businessTime management-This is an essentialcharacteristic formanager to managetheir process. Theyhave management skillto complete their taskon time.Confidence-Manager isconfident about theirwork and has ability totake right decisionrelated to business.Respect for employee-Manager is respect totheir employees. It is2
activities.Communication-Communication is aneffective skill whichhelp for team workingon the right project. InMarks and Spencer,leaders has effectivecommunication skillfor managing thebusiness process.directly communicatewith staff member fordetermining their needand requirement.AuthorityLeading by influence isvery hard. A leader hasauthority to extractefforts from employeesand get the results ontime. Manager has authorityto decide the taskassignments. They alsodecide personalappraisal according toeffectiveness.PowerLeader’s powerincludes takingdecision, implementingpolicies, providingreward, etc. Managers areauthoritative boss ofMarks and Spencer.They have possessingpower to control thestaff and increaseproductivity. Leader- Leader is person who will handle all situation and condition in effective manner.In Marks and Spencer, there are efficient leaders to determine the need and requirement ofbusiness. Leadership quality provide the better opportunity to their customer as well asorganization. Leader always motivate or influence their team member towards their goals andachievement (Manzini and Urgo, 2018). It is important for Marks and Spencer to interact withthe employee and understand their needs. 3
Manager- Manager is an individual person who change their rule, regulation or theirbusiness strategy. This is the main part of Marks and Spencer for managing the entire enterpriseprocess and planning. Manager can interact with client to provide the best quality of services(Mazidi and et.al., 2017).Hard management skill- hard management skill is ability to understand the technicalproblem. This skill will learn in classrooms and with the help of books. Leader andmanager learn this skill according to their qualification and education because it isrequired for identifying the solution of particular problem. Soft leadership skill- Soft skill is based on specific evidence. For Example- Marks andSpencer is hiring the employee who has ability and soft skill to convince the client andcustomer. Soft skills includes communication, leadership quality, team work,motivational and work ethics etc.Mintzberg managerial roles- This skill includes interpersonal, informational anddecision making, etc. These skills are required for handle the entire business process inproper manner. Manager has all quality that's why they handle and control the businessoperation and functions in effective manner (Álvarez-Santos and Nieto, 2018). b) Functions of a manager according to Fayol and how a manager in your organisation performsthese functions using various examplesManager is performing different functions in the Marks and Spencer which is describingin followings:Planning- According to Manager, it is planning an efficient strategy for increasing theproductivity and profitability of Marks and Spencer. This organization will promote their productand services in marketplace. Planning is necessary for company to determine the need andrequirement of customer. Manager performs different function for managing the entire process ofcustomer and then produce product in marketplace.Managers develop plans for increasing theperformance, sustainability in marketplace (de São Pedro and Sakuno, 2018). Manager directlyinteract with customer to determine actual requirement. Organizing- Manager needs to plan the strategy and communicate with the team member.They also organize team according to their skill and knowledge. Afterwards, manager assigningthe project to the employee (Zhu, 2018). Manager is planning or organizing events and seminar4
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Similarities & Differences Between Leadership and Managerlg...
|17
|5350
|364
Marks and Spencer Management & Operations - Doclg...
|13
|4416
|372
Management And Operations Assignment-Marks and Spencerlg...
|13
|4016
|44
Management & Operations Assignment - Marks & Spencerlg...
|14
|4546
|405
M&S Management and Operationslg...
|12
|4231
|53
The Role of Leaders in Operations Managementlg...
|14
|4539
|293