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The Role of Leaders and Managers in Operations Management

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Added on  2020-10-22

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Management & Operations INTRODUCTION 1 TASK 11 P1 Define and compare the different roles and characteristics of a leader and a manager 1 P2 Role of leader and function of manager in different situational context 3 P3 Different theories and models of approach, including theoryal leadership,System leadership and contingency 5 TASK 26 P4 Key approaches to operations management and the role that leaders and managers 6 P5 Importance and value of operations management in achieving Business objectives 7 P6. Assessment of factors within the Business

The Role of Leaders and Managers in Operations Management

   Added on 2020-10-22

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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Define and compare the different roles and characteristics of a leader and a manager.........1P2 Role of leader and function of manager in different situational context...............................3P3 Different theories and models of approach, including situational leadership,Systemleadership and contingency.........................................................................................................5TASK 2 ...........................................................................................................................................6P4 Key approaches to operations management and the role that leaders and managers............6P5 Importance and value of operations management in achieving Business objectives............7P6. Assessment of factors within the Business environment that impact decision-making andoperational management by leaders and managers:....................................................................8CONCLUSION..............................................................................................................................10REFERENCES................................................................................................................................1
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INTRODUCTIONOperations management is the management which the business operates and practices toachieve the growth and profitability effectively and efficiently. Operational management isbasically to regulate and to design the production and distribution processes to satisfy thecustomers wants and needs in the existing market. Marks & Spencer, a leading multinationalretailer in British, the headquarter is in London, the City of Westminster. Mostly the company,sells the home products, luxury food products and clothing of good quality (Bealkowski, LenovoEnterprise Solutions (Singapore) Pte Ltd, 2015). In this report, the different roles andcharacteristics played by the leaders and mangers in the company are included, also there role indifferent situations is also explained. Further more different models and theories will also bediscussed through analysing there strength and weaknesses in the business context. Differentsignificance approaches of operational management and various role of managers and leaders inenhancing the operational activities of the firm will be discussed.TASK 1P1 Define and compare the different roles and characteristics of a leader and a managerMarks & Spencer is a well reputed multinational retail company which was founded inthe year of 1884. The company mainly deals in high quality home products, clothing and luxuryfood products . The major focus of the firm is to enhance its market reach through satisfying theneeds and wants of people at market place. The company has around 1380 stores across theglobe and has more than 84, 939 employees. A flat organisational structure is followed by theMarks & Spencer, this structure is effective in smooth functioning of organisational operationsthrough appropriate categorisation of departments in which management and higher authorityhas over all control on the business operation in the form of chain of command (Bessa andMatos, 2012). Meaning of manager A manager is considered as an essential key of an organisation who is responsible formanaging , supervising and controlling and motivating employees for leading the progress of theorganisation in right direction. The major concern area of a manager is to attaining theorganisation desired objectives through implementing the key operations of the firm likeplanning, budgeting, problem solving, staffing, controlling etc. Meaning of Leader 1
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A leader is a person who is having the power to influence an individual or a group ofpeople towards attainment of desired goal and objectives. Leaders provides appropriatemethods, knowledge and information so that an organisational vision can be attained in aneffective manner also balanced the conflicts and coordinates among the members.Difference among role and leader of managerBasisManagerLeaderRisk takingThe major obligation of the manager isto reduce the chance of risk in respect toappropriate implementation oforganisational operations (Costanzo andet. al., 2012). As a large business firmthe manager of M&S is concerned onminimising the risk factors as tomaintaining the smooth functioning ofoperations. Leaders are responsible for assisting theemployees towards right directions bytaking risk as to motivating teams tobuild something new and innovating.The leader of M&S are considered to bethe risks taker and encouraging peoplefor contributing there significant effort toattaining own as well as their teamgoals.FocusMajor focused area of a manager is toorganised plans and policies in logicalmanner so that proper assistance can beprovided to the employees foraccomplishing selected objectives On the contrary leaders are concern oncreating visions as to leading the teamwork in right directions.Management theoryLeadership theoryScientific theory is considered as managementtheory which is specific and considered formaking changes in better and effective manner.Under this theory managers of M&S hasspecific role through proper planning andtaking actions in specific manner. Contingency theory is taken under leadership.As per this theory leader plan for contingentsituation which asrie in industry. Managers ofM&S has to analyse external market and thentake actions accordingly. Leader plan new andinnovative methods through which appropriateoutcome can be achieved. 2
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