Importance of Operations Management : Assignment

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Comparison between roles and features of leader and manager .....................................1
M1. Difference between leaders and managers in Amazon...................................................3
P2. Application of role of leader and manager in various situations .....................................3
P.3 Application of leadership theories and models................................................................4
M.2 Assessment of strengths and weakness of different approaches.....................................5
D.1 Evaluating various approaches........................................................................................6
TASK 2 ...........................................................................................................................................6
P.4 Different approaches to operational management and role of leaders and managers......6
P.5 Importance of operational management in achieving business objectives......................8
M.3 Leaders and managers improve efficiencies ..................................................................9
P.6 Elements that affect decision making of leaders and managers.......................................9
M.4 Various factors which affect business environment ....................................................11
D.2 Evaluate factors impacting business environment.........................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Operations management is the managing of all activities and operations in firm according
to needs of individuals (Ale and et. al., 2010). It is important so that firm can increase the
production and enhance market share. Through this, company can easily expand and diversify in
various countries. Report discusses about Amazon which is an electronic commerce firm in the
UK. It was found in the year in 1994. Project describes about the definition and comparison of
roles and features of leaders and manager, evaluate examples that how duties and functions of
both apply in various situations, application of theories and models of approach. Assignment
explains about the importance of operations management in achieving the organizational
objectives as well as factors in business environment that impact the operational management
and decision making of leaders and managers.
TASK 1
P1. Comparison between roles and features of leader and manager
In this competitive world, firm has to produce products according to the needs and wants
of customers. So, leaders and managers play a vital role in the management so that company can
achieve their objectives. Both have different duties and characteristics through which firm can
increase their profits.
Leadership is process in which leader helps in influencing other people by motivating and
supervising them so that all employees can achieve their goals.
Management is a process in which manager manages the people and other resources such
as financial etc. so that firm can run smoothly and successfully.
Roles and characteristics of leader in Amazon:
 Motivator: Leader supports and guides all employees so that they can perform better.
Through this it increases the energy level and enthusiasm level of workers and thus they
can give good results. Hence, all activities and tasks are run in a proper and efficient
manner. Hence, all workers can easily accomplish their objectives. It results in increasing
the productivity of firm. Through this, firm can increase profits and enhance the market
share. Hence, company can expand their operations in many countries.
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 Encourage team building: Leader mainly guides all employees so that workers can give
their best results. They communicate with all workers and solve their problems. Thus, all
staff members can perform efficiently and effectively. Hence, they can give the best
results. Through support of leader, there is the creation of positive environment in firm.
Therefore, they are motivated and all workers interact and share their views. As a result,
there is the creation of effective team (Baboli, and et. al., 2014).
Roles and characteristics of manager:
Creates plans and policies: In Amazon, manager can create all plans and policies for the
firm so that all employees can perform accordingly (Bouvy and et. al., 2012). Manager delegates
roles and responsibilities to all workers so that they can understand their duties and can perform
well. As a result, workers become responsible and they can give their best to the work. This
results in achieving the goals. Through this, all activities and tasks can be run successfully and
smoothly. Thus, it results in effective management of operations in company.
Controls and monitors the business operations: Manager helps in controlling the
operational activities and tasks. Thus, they can do improvement in business operations and
correct the deviations. Thus, all activities in department are run effectively and smoothly. Hence,
firm can earn more profits and increase the market share. So, it helps Amazon to expand and
diversify operations in different countries. Through this, firm can maintain a unique and distinct
position in market as well in front of customers.
Difference between leader and manager
Leader Manager
Leader focuses on the present task of firm.
They evaluate the objectives, vision and
mission of organisation. This is important so
that all employees can easily accomplish their
targets and goals.
Manager focuses on the activities and task
related to future. They develop the plans and
strategies as well as delegate activities to all
employees. This is done so that firm can
achieve the goals and run successfully.
Leader motive, guide and supervises all
employees so that they can easily achieve their
goals. This is also important so that all
employees can increase their energy and
Managers emphasise on the activities and goals
of firm. They want that all employees can
accomplish their objectives. So hence managers
can check that workers had completed their
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