Management and Operations

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENT
INTRODUCTION.................................................................................................................................3
LO1.......................................................................................................................................................3
P1. Difference between leader and manager in organisation.............................................................3
LO2.......................................................................................................................................................6
P2. Roles of leaders and managers in different situational context....................................................6
P3. Leadership theories......................................................................................................................8
LO 3......................................................................................................................................................9
P4. Key approaches to operations management.................................................................................9
P5. Importance and value of operations management......................................................................11
LO 4....................................................................................................................................................12
P6. Key factors influencing the business.........................................................................................12
CONCLUSION...................................................................................................................................14
REFERENCES....................................................................................................................................15

INTRODUCTION
Operation management is defined as controlling and operating operational functions
of company in such a way to achieve highest level of work efficiency (Bhargava and
Pradhan, 2017). Operation management is all about converting inputs into outputs in such a
way that highest level of operational efficiency can be achieved. This report is based on the
case study of Marks and Spencer in regards to operation management of the company. Marks
and Spencer was established in the year 1884 by Michael Marks and Thomas Spencer.
Company operate its business functions in retail sector. Marks and Spencer deals in high
quality clothing, food products and home products. Company consist with worldwide retail
outlets at more than 1400 locations across the globe (Flogaites, 2019). Company is also a part
of the FTSE 250 Index. Henceforth, this report will project about the different characteristics
between leaders and manager in corporate organisation. This report will also address
differentiation in approaches of handling different situation of company in leader and
manager. Different leadership theories will also analyse in this report. Furthermore, this
report will also address about the key approaches involve in the operation management. This
report will also emphasis on the value of operation management in achieving objectives of
business. In the end this report will also summarised different factors involve in business
environment impact upon operation management and decision making of managers.
LO1
P1. Difference between leader and manager in organisation
Difference between manager and leader can be summarised in the following ways.
Point of difference Leader Manager
Definition Leadership is defined as
motivating individuals and
employee’s of company in
order to achieve the overall
business objectives (Yahaya
and Ebrahim, 2016).
Management is defined
supervising functional
activities of company in
order to achieve business
objectives (Fleming and
Koppelman, 2016).

Leadership involve guiding
and supporting employee’s to
meet all the responsibilities
related to the working
operations.
Manager is the person in
company responsible for
achieving all business
objectives drives behind the
company’s operations.
Role Leadership is all about
guiding employee’s to
achieve the overall objectives
of company. In order to
achieve the business
objectives leader’s play role
in motivating employee’s of
company. Leader also
involve in solving issues of
the company related to both
internal as well as external
environment. Leader’s also
involved in addressing
change in the organisation.
Change is a crucial aspect of
the corporate organisation as
every day new technological
development is associating
with the business
environment. Leaders not
just involve in introducing
the effective changes in the
company but also to guide
the change in the company.
Leaders also play role in
decision making process of
the company.
Leaders in Marks and
Spencer play important role
Manager is considered as the
crucial position in the
organisation hierarchy.
Manager get involved in all
key operational activity
associated with the company.
Manager involve in
controlling all operational
functions of the Marks and
Spencer. Manager also needs
to delegate the entire
different functional role in
the company based on the
abilities and skills of
employee’s in company.
Manager also involve in
motivating employees of the
company to improve the
operational efficiencies of all
employee’s in company.
Administration is considered
as the key role manager
needs to play in company.
Manager also involve in
decision making related to all
aspects of the organisation.
Manager also play crucial
role in introducing new
developments in the