Management and Leadership Styles at Marks & Spencer

Case study

Table of Contents
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................1
Managerial style of CEO of Marks & Spencer using managerial model....................................1
Impact of managerial style of CEO on employees......................................................................2
Task 2...............................................................................................................................................2
Steps taken to manage change in organizational structure..........................................................2
Organizational culture within organization.................................................................................3
Impact of organizational structure on of the organization..........................................................3
Impact of organizational culture on employees..........................................................................3
Task 3...............................................................................................................................................4
Leadership style of CEO of Marks & Spencer............................................................................4
Impact of leadership style of CEO on organizational effectiveness...........................................4
Task 4...............................................................................................................................................5
Effects of power at M&S............................................................................................................5
Effects of Influence at M&S.......................................................................................................5
Effects of Conflicts at M&S........................................................................................................5
Task 5...............................................................................................................................................6
Types of motivational strategies used at M&S...........................................................................6
Impact of motivational strategies on employee performance.....................................................6
Task 6...............................................................................................................................................7
Corporate examples.....................................................................................................................7
Justification.................................................................................................................................7
Recommendations to increase organizational performance............................................................7
Conclusion.......................................................................................................................................8
References......................................................................................................................................10

Introduction
Business management can be defined as the administration of the company either it can be private or public. It is basically the coordination and oOrganization of the activities performed in the business. It involves the
employee management and operations management which are the most essential functions of the organization. It consists of the goals and objectives set by the business which involves the proper management functions such as
planning, organizing, staffing, directing and controlling. It also includes the optimum utilization of resources activity which helps the organization in effective and efficient functioning (Jin, Miao and Park, 2018). Organization chosen
here is Marks and Spencer, it is one of the leading international retail company established in 1884 and headquartered in the United Kingdom. It deals with the products and services such as men wear, women wear and kids wear.
The following discussion is based on the managerial style of the CEO of Marks and Spencer and its impact on employees. Discussions are also made on the steps taken to manage change in organizational culture and structure within
the organization along with its impact on organization. Discussion on leadership style of CEO of Marks and Spencer and its impact on organizational effectiveness are also made. Effects of power influence and conflicts at Marks and
Spencer are also discussed. Types of motivational strategies and its impact on employee performance are also covered in this report along with the corporate examples and justification. Recommendations to increase organizational
performance and conclusion are also specified in the following report.
Task 1
Managerial style of CEO of Marks & Spencer using managerial model
Managerial model used at Marks and Spencer is the managerial grid model in which there are four quadrants. First quadrant describes the country club management which has high concern for people but low concern for
production. Second quadrant describes the team management which has high concern for people and high concern for production. Third quadrant describes the impoverished management which has low concern for people and low
concern for production. Fourth quadrant describes the task management which has low concern for people and high concern for production. There is one additional quadrant as well which is in the middle of the road; it describes the
moderate concern for people and moderate concern for production. The CEO of Marks and Spencer has used the management style of Consultative management style with the help of this particular managerial grid. Consultative
management style is also considered as participated and shared leadership. The style also comes under the type of leadership style as well. Members are more engaged in the decision making process and other activities of the
organisation which means they are participative and get good support from the CEO of Marks and Spencer (al Habibi, 2019).
Impact of managerial style of CEO on employees
There is a positive impact on employees of the managerial style adopted by the CEO of Marks and Spencer. Consultative management style is adopted by the CEO of the company within the organization. Consultative
leadership encourages the participation among employees in the functioning of the organization which also includes the decision making process. It brings employee satisfaction along with the growth of staff with good innovation
and creative ideas in a completion of the goals and objectives of the company. It helps the organization to bring new viewpoints to the table so that the strategies can be planned and executed in an effective manner which can also
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