Management Assessment on Operational Plan and E-commerce Strategy for BBQ Fun

Running head: MANAGEMENT
Management
Name of the Student:
Name of the University:
Author’s Note:

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Table of Contents
Assessment 1...................................................................................................................................3
Regulatory and Legislative Framework.......................................................................................3
Policies and Procedure related to Operational Plan.....................................................................3
Role of Operation Plan................................................................................................................4
Formulating Operational Plan......................................................................................................4
Resource Requirements...............................................................................................................4
Performance Indicators of the Business......................................................................................6
Balanced Scorecard of e-commerce Strategy..............................................................................7
Contingency Plan.........................................................................................................................7
Proposals Suggested to Operational Manager.............................................................................9
Assessment 2.................................................................................................................................10
Physical Resourcing...................................................................................................................10
Sources of Physical Resources..................................................................................................10
Intellectual Property...................................................................................................................12
Human Resource Planning........................................................................................................12
Assessment 3.................................................................................................................................16
Budgetary and Financial Performance.......................................................................................17
Productive Performance.............................................................................................................18
Employee performance in line with performance management policy.....................................19

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Dates of Monitoring Activities..................................................................................................19
Resources available Monitoring................................................................................................19
Progress Reporting.....................................................................................................................19
Online Staff Performance Management....................................................................................20
Employee’s Underperformance Plan.........................................................................................20
Coaching of Underperformed Employees.................................................................................22
Reference.......................................................................................................................................28

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Assessment 1
Regulatory and Legislative Framework
The assessment would be focusing on the nature of operations of BBQ Fun which is
engaged in the business of manufacturing products which can be sold in the market. The business
of BBQ fun is trying to restructure the business structure so that the operational process of the
business becomes more efficient and the management of the company is able to enhance the
revenue which is generated by the business. The management of BBQ Fun is planning to
introduce e-commerce system in the operations of the business so that the revenue and profits of
the business can be enhanced (Oakland 2014). The legal and regulatory framework needs to be
considered before moving into such an operation of online activities. Some of the important
provisions which the business needs to adhere to is cybercrime provisions and incorporate proper
security measures for protecting the data of the clients and ensure safety in the transactions.
Policies and Procedure related to Operational Plan
The policies and procedures which needs to be put in place in the business needs to be
simple and universally applicable to all the employee of the business. The business would be
following a business model which follows quality and cost reduction approach so that the profits
of the business can be increased. The business would also be incorporating a feedback system so
that all the customer grievances can be handled and addressed. The idea behind implementing
such a process in the business is to ensure transparency and good customer service.
Role of Operation Plan
The business would be formulating an appropriate operational plan so that the objectives
and goals are set and simultaneously target. The operational plan of the business would be

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aiming to set the scale on which the online operations would be undertaken by the business. The
operational plan would also be specifying the time frame in which for the new e-commerce
project.
Formulating Operational Plan
The operational plan which is prepared by the business aims to establish the e-commerce
system for which the management would be requiring both physical and human resources so that
appropriate support is provided to the e-commerce system (Laudon and Traver 2016). The
operational plan which is formulated aims at appropriate customer services and feedback system.
Resource Requirements
The business would be requiring both human and physical resources in order to
successfully implement the e-commerce strategy. The discussion regarding the resource
requirements in the business of BBQ Fun are explained below:
 Human resource Management: The business would be requiring skilled technicians and
staff members who can appropriately handle the online system. The hiring process for the
employees would be overlooked by the sales manager and also the human resource
manager. The technicians play an important role in maintaining the online system of the
business.
 Physical Resource Management: The business would also be requiring physical
resources such as delivery trucks, forklifts, system software which is included in the list
of assets. The physical resources would provide direct assistance to the operational
process of the business (Perrigot and Pénard 2013). The delivery trucks would be
operated by drivers who would look after the online sales delivery process.

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Action Plan for E-commerce Development
Milestone: Action and/or objective(to achieve strategic aims of physical or
human resourcing)
Date Person
responsibl
e
Budget or
resources
(where applicable)
Install 200 Machines per years 10th May
2019
Manager
Who has the
authority
Charts,
documents,
PowerPoint
presentations.
Development of Plan 20th May Departmental
organisers
Planning Charts
and basic
requirement details
as were approved.
Incorporation of E-commerce Functionality
in the website of the company
15th June Online sales
and
operations
manager and
technical
staff.
Designing of the
Website tools and
systems developers
kit.
Promotion of E-commerce Facilities
available
20th June Marketing
and Sales
team
Marketing
Manager and use
of different kinds
of promotional
tools.
Launching of Website with E-commerce 25th June Technical Websites IP, login