This operations management pdf report is on "roles and characteristics of leaders and managers". The present operations management pdf report has been conducted on Toyota which is a multinational vehicle manufacturing Japanese company. In this report, the discussion has been made on the roles and responsibilities of leaders and managers along with their characteristics. Theories and models of Toyota that are applicable to management are also covered in this operations management pdf project. In addition to this numerous forms of leadership approaches have been discussed in this report. For a better understanding of the report, you can also check the business strategy of Toyota.