Role of Leaders and Managers in Management and Operations

This document discusses the role of leaders and managers in the context of management and operations. It explores their responsibilities, characteristics, and the significance of leadership models. The case study focuses on Vodafone Company and its approach to leadership and management.

Management and
operations

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1. Critically analyse the role of Leaders and managers in aspect towards the organisation.1
LO2..................................................................................................................................................4
P2. By observing the role of leaders and managers as in situation where their function requires
major role in organisation.......................................................................................................4
P3. Demonstrate the significance the model phrases of leaderships.....................................5
LO3..................................................................................................................................................7
P4. Applying the management theories in context of role of leaders and managers.............7
P5. Briefly discuss the importance of operational management to accomplish the objective of
organisation perspective.........................................................................................................8
LO4..................................................................................................................................................9
P6. Impact of macro business environment on operational management and descion making.
................................................................................................................................................9
CONCLUSION:.............................................................................................................................11
REFERNCES.................................................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
A word management is the process of planning, directing, organising staffing and
controlling where all these function works as in strategic procedure for achieving the
organisational goals while operation management is structure where it helps to processing,
evaluating and designing the business operation activities where it controls the workforce as well
(Wang, Zhang and Yang, 2019). A context of the Vodafone Company is a multinational
telecommunication company where it is situated in Berkshire, London, United Kingdom. As the
report of management and operation is link or related with Vodafone companies performances
and functions which are kindly circulated through excellence services to provided to the
consumer on which operation and management plays an important role to making the efficient
enough and strong all the competitors.
LO1.
P1. Critically analyse the role of Leaders and managers in aspect towards the organisation.
As operation management is an administration of business practises which generates the
high and effective level of competence workforce as well as systematic managerial activities
which it would provide productivity and work culture in terms of discipline where it develop
efficiency. As belong to this operation and management theory the leaders and managers play an
role in the organisation with different designation by it create the work hierarchy premises in the
organisation by setting up the objective to work it on from the employees and superiors.
Leaders: A Leader is inspiring personality which motivates the morale values towards
the particular subjective topic to employees or others for accomplish the organisational goals. A
appointed leader having a effective skills of communication, decision making regarding to
handle as well as motivate them for focuses in the performances which provides the better
outcomes as aspects of organisational goals (Jung, 2019).
Managers: A manger is artificial individual who has undertaken the responsibility to
control and manage all the managerial as well organisational activities which implement within
the organisation. The role and responsibility of manger is to observe the work culture is pursuing
in an appropriate manner, where manager are only resource provider to employees which they
can optimum utilise amount of resources.
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There is major difference between Leaders and Manager roles in the organisation which reflects
the characteristics as well as major role in the organisation.
Basic Leaders Managers
Characteristics 1 A leaders are a systematic
of operating a group of
peoples for a long term
provisions where there lack
of direction which is
fulfilled by a effective
leadership skills (Guo and et
. al., 2019).
2. The leaders of Vodafone
company like having a good
and effective decision
making which allows of risk
taking to creating a
benchmark.
1. A manager creates the
effective plan structure of
goals and objectives which
is measurable by employees
to achieving aspects
according to given objective.
2. The top authority of
Vodafone company detailed
analyse the situation where
they implement their
decision on it which helps to
minimise the risks certainty.
Role The basic role of leaders in
Vodafone company is that
they make focus to their
staff on specific goal
oriented objectives.
Apart from it the leaders
have responsibility of
performing as role in the
each member of group to
guide them towards the right
platform.
The basic role of manager is
not in wide range, it is to
manage and control business
activities.
The responsibility of
Vodafone’s manager about
of structing and scheduling
the working plan where the
performance depends on it
as well as the succession
planning is also including in
it (Markovic and et . al.,
2

2019).
As with the perspective of Vodafone company’s where the major identity of leader and
manger role and responsibility as well as the characteristics which propounded the duties in
different segments to providing the right platform to the employees which undertakes by the
Leaders as well as Mangers to attaining the objective within organisation as well as the to
generates the optimum guidance to workforce as on what basis their performances are important
to mapped by delivering the effective skills and knowledge.
The Similarities between leader and mangers among within the organisation.
Although there is different role of leaders and manager in the organisation where it
perform on a significance strategies with similar configurations which can be interpreted
between leader and manger. As in Vodafone Company both leaders and managers allows to
performs different but similar functions such follows:
both leaders and managers allows to performs different but similar functions such follows:
 The basic and major similar features between Leader and manger of Vodafone is they
both provides the right platform guidance to work on specific objective by contributing
effective performance.
 The other significance which representing the reflection of similarities between Leaders
and Managers that they have an effective soft skills which influence the staffs who are
working in terms of work preferences such as communication, sharing the tips regarding
the work proficiency etc.
 As above discussion of leader and manger role in organisation perspective where it
provides the similar guidelines of sharing the tools which can effectively used in
organisation work but there is difference that leaders having responsibility towards the
performance of his/her members where managers doesn’t having a responsibility towards
it peers they have just appointed the work as per the objective fulfil is require.
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LO2.
P2. By observing the role of leaders and managers as in situation where their function requires
major role in organisation.
A role of leaders and mangers is not to just providing the guidelines of effective work
culture and vision towards the goals but also they helps to contribute the handling of conflicts
and try to immediate resolve the negativity from the work which creating the barriers into the
working environment. With the perspective Vodafone Company there is effective role of leaders
and mangers in situation based where it performs to resolve the categories in terms of conflicts,
mutual barriers or work discrimination etc.
 In a Vodafone Company as it presumes at its starting stage of time they have faces many
challenges related with the managerial activites which was lacking due to the less
workforce and the proper management skills quality was absence within the staffs who
has been appointed so they have shared a proposal to making effective work environment
and they focuses only the performance lacking at the time of providing the services to the
consumers, as they analyse the gap and provide the an strong leadership skills to their
staffs in which they can learn and implement into their performance by which it would
enhanced the productivity as well as skills and knowledge (Van de Wouw and Idnurm,
2019).
 The manager contributes the effective source of work division among employees, in
Vodafone company they have faced the unethical work is regulated within their premises
which was not authentic way of regulations by which they have requirement of effective
Manager which can keep the maintain the workforce as well as the other cost effective
activity in terms of raw material and further decision is undertaken by manger which are
directly related with managerial decisions.
The evaluating or mapping of Leaders and Managers performance in terms of
strength and weakness as per the above discussion of situation-based role of them in the
organisation aspects(Yang, and et. al., 2019). The company is Starbucks where their
leader and managers having the positive and negative influence in terms of handling the
managerial activities the Strength would be of Leader and managers are that they
provides the effective and optimum type of guidance which is related towards the
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objective of organisation but they have different role which having strong positive affect
as it helps to resolve the conflicts which enhanced the negativity environment, Weakness
would be of Leaders and mangers that they have limitation which influencing of skills
and knowledge works at the limited boundaries, there would be lack of trust among their
staffs, can be have conflict between ten poor performance by an employees which affect
the relationship between workforce and leaders as well as managers.
P3. Demonstrate the significance the model phrases of leaderships
Leadership is a process in which the efforts are structured by an leader to influence the
goals and objectives of employees which can provide the right direction of aspects to accomplish
the organisational goals. This starting the procedure of leadership is generates the optimum
sources of guidance, knowledge and motivation of workforce by which it helps to procuring the
objectives as well as the vision aspects (Rolff and et . al., 2019). The Vodafone company leaders
are having the effective leadership quality where it perform the objective in terms of attaining
goals in different parameters by which it enhanced the efficiency as well as the productivity
where the growth is depends on it .
The theory of Leaderships are as follows which comprise the role in the perspective of
Vodafone company:
 Situational Leadership theory: Through implementing of this leadership theory as it
process in different approach or style of leadership which are approaches by leaders as it
depend upon the situation which is prevailing the conditions for demanding the
development for team member as well as the employees. The Vodafone Company are
focuses in the effective implementation of leadership when the superiors of the
organisation apply to some changes before to adapting this approach (PARSINEJAD,
2019).
Advantages: It provides the easy and flexible approach which can ease to
implement which is fluctuates as per the generating the condition and situation and
creates a better relation between managers and employees.
5

Disadvantages: By changing or an adapting the different and new leadership
styles can makes an confusion which hardly to crack as well as it distract the human mind
in context of employees to selection of right approach of leader ship criteria.
 System leadership theory: This generates the lead to help by creating a healthy and
effective environment as in Vodafone Company as it has structure of optimum Performa
of compliances or system which is related work culture as it enhanced the productivity
(SUN and LIU, 2019). The advantages and disadvantages of System leadership theory as
follows:
Advantages: This approach is most suitable of supporting and coordinating
among the individuals goals as it related with organisational goals which helps to
improvise the efficiency and productivity of both.
Disadvantages: There is absence of the practical practices which can influence
the interest of the workforce in aspect of organisation objectives where in other ways it
creates the delay of processing of decision making to attaining the task.
 Contingency leadership theory: This leadership practise is considered the both factor of
leaders as well as the situation generates by which leadership style is implemented, under
this theory of leadership the Vodafone company have a strong compilation of assessment
of situation where it helps to motivate the inspiring employees as per the present
conditions (Bahr and Liers, 2019). There is following advantages and disadvantages of
contingency theory:
Advantages: It helps to generates the optimum skills which are helps to
developing the leadership categories which provides better planning of human resource
activities as per the situation generates.
Disadvantages: This is require of highly efficiency leaders which can operate and
detailed understand the complex situation where it depend upon the leader competencies
by not applying the approaches of attaining the better outcomes.
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LO3.
P4. Applying the management theories in context of role of leaders and managers.
The brief importance role of leader and mangers role in Vodafone company where it
helps to improvising the efficiency as well as which generates the productivity through the
overall performance which can driven by employees, a management theories can help to
generates the effective and efficient managerial activity within the organisation (Ongkasuwan
and Sookcharoen, 2018). It creates the flexible and smooth functioning process of the work
culture in the organisation where it considered the needs and wants of their desirable customers,
the main focuses of Vodafone venture towards the service point of view where the consumer get
satisfied by this efficient service skills get enhanced by management theories which as follows:
Total Quality Management: The total quality management is full fledged process
which focuses on the development requires within the organisation and the outcomes which is
generates by the products and services by continuously improvisation the internal practises
(Dindyal and Kyriakides, 2018). This theory is plays an important role in the Vodafone company
where they only considered the quality of food products should be prominent as per in terms of
rich raw material as in intrigants into bakery product which can be duffer from other, where the
role of Vodafone manager is t identify the lacking resources which can fulfil the requirement as
per the resources allocates.
Six Sigma: This is approaching of one of the best practises in the management theories
where it focuses into the regular practises of improvements within the organisation as per the
quality of outputs which prevailing the needs as well as it all formulated by the proper
identification of gaps which are creating un forcefully work (Jankowski, and Woloszyn, 2019).
In Vodafone venture they have considered the leaders to identifying the lack points which has
creates the inappropriate force full workforce but apart from it Vodafone venture provides their
staffs of regular training of services which allocate the optimum source of rich services towards
their clients where the manager is focuses the resource fulfilment as well as employees
requirement in terms of work efficiency.
Just in Time : According to this approach of management theories is the best practises
towards operation management by which it generates the demand as per specific period of time
(Yılmaz and Khan, 2018). The role of which has been play in Vodafone Company is to resolving
the issues or problems which the company is facing and providing the procurement through the
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leaders and management, where the role and function of manger is to communicate with the
employees as per scheduling time and all the activities are needed to be accomplish as per the
allocate time period.
As per the discussion of above operational management in perspective of management
theories where the leader and mangers work, accordingly the situation based approaches by
which they can procure the issues and other problems which is facing by a company through
various aspects it resolve the conflicts where the best and suitable outcomes of the approaching
management theories would be Just in Time approach where it helps to provides the optimum
solution of an particular issues, as the Vodafone aspirants are also focuses and determined this
theory current phase which improvise their efficiency related with overall performance.
P5. Briefly discuss the importance of operational management to accomplish the objective of
organisation perspective.
The importance of Operational management is defined the major highly focuses on
production activity in an organisation. This particular process has come up with different
activities of business such as which is related with organising, directing, staffing and controlling
etc. In perspective of Vodafone firm having the main objective of operational management is to
manages the systematic approaches of work in the organisation.
 Effective of cost reduction: Operation management performs as an efficient tools for
evaluating and analysing the cost effective which can not be utilise similarly it is belongs
to the Vodafone company where they procure of expensive raw material to provides the
consumers needs and expectation but they also try to reduce the unwanted food material
cost which can prevails the high cost effective or expense, when the company will
enhanced the cost reduction then it will mapped the profit margin (Mladenova, 2019).
 By enhancing productivity: It is one of difficult aspects to maintain the work
productivity where the employees having the fluctuates working graphs which changes
day by day but company like Vodafone company they have allocate the proper work
schedule to the employees or staffs where they have attain their service providing to
clients in better ways as per the wages and promotions is depends on it. Operational
management plays an important role where Vodafone members having the effective
operation management which try to provides the daily basis training or in week basis
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which enhanced and motivate the employees of generating better productivity as for
aiming accomplish the better outcomes.
LO4.
P6. Impact of macro business environment on operational management and descion making.
By explaining of the applications of the various elements in business macro environment
which has been create a significance impact on decision making of managers and leaders. By
using of Pestle analysis is structure to identify the gaps in the macro environment having in
aspects of operational management as to making the Pestle analysis with the undertaken the
Vodafone company as to face challenges and benefits through the pestle analysis are:
Political: This factor is process with the factors of reflecting the attitude and behaviour of
government and political influencing factor which having allowance of policies which can
impact to developing the business structure, as in Vodafone Company is based on United
kingdom where the political factors are very influencing in terms of making the business
presumes and other issues, policies of UK has generates the positivism favour to the
organisation benefits where it provides the opportunities towards the perform their business
into other countries where clients are allowing to visits and preferencing the abiding of
political rules which is formatted by government.
Economical: This having the factor of economics which includes the rescission,
employment rates, inflation, banking rules in terms of interest rates etc. The economic factor
of UK is better apart from other countries and stable in terms of financial resources where
the main positive is that the currency of pound’s value is much higher than other country
currency. For perspective of Vodafone firm there is benefits to trade the telecommunication
chain in UK country where the consumer get attract as well as they will prefer the quality of
talk-time schemes as products the disadvantages could of economic factor is inflation and
recession where the economic slow directly or indirectly affect the companies and the
subscriber will not be increase with the economic fall down as many business effected due to
financial crises as this factor also gives an opportunity to manage the monetary terms
products and grabbing the golden opportunity in the telecom industry for investing purposes
(Rolff and et . al., 2019).
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Social: The social factor is considered the demographic behaviour which allows the taste
and preference, age, gender and other factor which is related with demographic culture it
helps to lead the target the food product and pitch the right product to the optimum
consumers. For Vodafone company they have follows the social factor which emphasis their
targeted customers in which they can trade their product to deliver the consumers who can
afford and having the buying capacity.
Technology: The factor of technology is determine the resources which can provide the
optimum source of product by it generates the productivity in terms of retention of
consumers, higher profit margin etc. Similarly Vodafone company has focuses on the
technology invasions which can flexible the productivity as well the ease of work with better
service providing in terms of high facilities of phones and channel streams can implements
the better productivity in terms of high profits and higher market growth.
Environmental: The factor of economical is all about the awareness which is related
with environment structure which only promotes the eco-friendly products which can not
able to harm the surroundings where the Vodafone company has implement the products
which creates the better relationship between people of their families and friends through
connectivity and optimum network services packages which not generates the harmful
unethical network products towards the environment.
Legal: This is majorly focused towards the laws and regulations or the organisation
which is compliance oriented by formed by government which can bring the betterment
towards the society as per applicable of allowances and other labour laws by which it
provides the benefits for long term period (Jankowski, and Woloszyn, 2019). Vodafone
company have implement the regulations which contain the laws regarding the payment of
bonus acts, gratuity act, superannuation acts by which it creates the healthier environment of
working culture in premises as well as it also reflects the company is fully abiding the rules
and regulations.
The above consideration which is related towards the Pestle analysis of Vodafone
company as in operational management context in which the better source of macro factor
would be political and social factor which can influence and impact a positive to company
while they trade the network and connectivity in the United Kingdom premises, they can
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targeted the consumers as per the demand of the product the other factor like technological,
environmental, economical and legal can promote and generates the other benefits as from
external source of requirements.
CONCLUSION:
By having detailed discussion of above consideration of report of the operational
management is concluded that the operational management is helps to assorted to mange the
ongoing daily used of activity in the organisation as well as it helps to motivate employees with
its higher effective resources and influencing the workforce which generates the productivity.
The management theories like Just in time approach of operation management where the leaders
implements the concepts from various processes from mangers by effective communication
related to employees. As of the final conclusion the operational management having a
importance in international business ventures which has been provides the effective resources
through macro, internal and external environment.
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CONCLUSION
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