Comparison of Roles and Characteristics of a Manager and Leader at Starbucks UK

MANAGEMENT &
OPERATIONS

INTRODUCTION
 Management and operations refers to the enterprise function which is responsible for
planning, managing, organizing and controlling the manufacturing of the goods and
services. This business function is important for improving the overall productivity
of an organization.
 Assignment is based on Starbucks UK. It is an American coffee house. The
company is established on March 31 in the year 1971. It is founded by Jerry
Baldwin, Zev Siegl and Gordon Bowker.
 The project report will compare the different roles and characteristics of a leader and
a manager. Furthermore, it will cover the different theories and models of approach
including contingency management theory and situational leadership.

LO1

COMPARE THE DIFFERENT ROLES AND CHARACTERISTICS OF A
MANAGER AND LEADER
 Leader – The leader role is to motivate the team members in order to improve the
productivity of the organization.
 Manager – The Manager refers to the person who is responsible for controlling the
administrative activities of a business.
25/06/19