logo

Management Operations Functions

   

Added on  2020-10-22

16 Pages5046 Words181 Views
MANAGEMENTOPERATIONS(Feedback :- in task 1:improve in detail Qu 1,with diagram on the structure and qu 7in task 2:qu 2,4,6and 7 improve all these in detail with M&S)

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Overview of the company.....................................................................................................11.2 Comparison between a manager and a leader.......................................................................21.3 Differences between leadership roles and managerial functions..........................................41.4 Functions of managers and role of leaders in various situations..........................................51.5 Implement different theories and models of leadership........................................................61.6 Strengths and weaknesses of different theories....................................................................71.7 Conclusion and recommendations........................................................................................8TASK 2............................................................................................................................................82.1 Operation management and approaches................................................................................82.2 Roles and responsibilities of managers and leaders..............................................................92.3 Value and importance of operations management................................................................92.4 Evaluation of the effectiveness of managers and leaders....................................................102.5 Business environment factors that impact on decision making and operations management...................................................................................................................................................112.6 Critical evaluation of the application of operations management.......................................112.7 Conclusion and suggestions................................................................................................12CONCLUSION .............................................................................................................................12REFERENCES..............................................................................................................................13

INTRODUCTIONManagement operations is the process of production which is controlled and designed byhigher level of authorities for meet targets and objectives within time limit. It is a managementresponsibility to make proper use of resources, manpower and material which aid them to givebetter quality of goods and services to their customers (Balasubramaniam and et. al., 2016). Thisreport is based on Marks and Spencer organisation. It is a retail industry which was found byThomas Spencer and Sir Michael Marks. They are giving employment to approx. 84,939 workersin the company. Products of Marks and Spencer are luxury food products, clothing and homeitems. In this assignment it include various theories and models of leadership along with that alsodefine the managers as well as leaders and its difference. Along with this, it also discusses thevalue and importance of management operations. TASK 11.1 Overview of the company Marks and Spencer organisation is a retail industry. It has several branches all over theglobe to reach large numbers of customers and market. It specialises in providing home products,luxury food items and clothing to fulfil buyer’s requirements. Marks and Spencer is followingthe structure of functional which involve human resource, marketing department, marketing,sales, research and development, purchasing and finance are the divisions made within theorganisation which is controlled by higher level authorities. This company follows flatorganisational structure where employees have given opportunity to communicate with seniorsdirectly. They can share their problems and views with upper level of management for givingbetter performance. This would lead to reduce conflicts which may occur due to superiority andinferiority at workplace as well as gain higher contribution of staff members for growth ofbusiness. 1

(Source:Flat Organisational Structure, 2018)1.2 Comparison between a manager and a leaderManager manage the employees by making strategies, distributing works to staffmembers as per their abilities and skills. Along with this, supervisor monitor the results andperformance render by employees (Fayol, 2016). This will aid them in organising the programmeof training and development in order to improve skills of employees.Leader plays a very essential role as they maintain an effective relations with theiremployees to make them dedicated as well as motivated towards their job. They also have theskills of solving disputes which take place among the employees. This give advantage toorganisation to retain competent and skilled employees for a long time.(Source: Differentiate within leaders & managers, 2018)As per above image, it shows that supervisor assign responsibilities and goals to workersas per their knowledge and skills in order to perform work properly. Company purpose is to2Illustration 2: Differentiate within leaders & managersIllustration 1: Flat Organisational Structure

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Marks and Spencer Overview and Market Analysis
|15
|4635
|102

Management and Operations Assignment Copy
|14
|4468
|160

Management and Operations Assignment - M & S company
|15
|4660
|469

Assignment on Management & Operations plan
|19
|5657
|213

Operation of Management Assignment - Marks and Spencer company
|14
|4245
|491

Operations Management : M&S
|17
|5253
|186