Table of Contents INTRODUCTION...........................................................................................................................3 LO 1 and LO 3................................................................................................................................3 1. Overview and definition of roles of administration and leadership...................................3 2. Function of management and leadership...........................................................................3 3. Analysing management by objective process.....................................................................4 4. H. Mintzberg theory of management role..........................................................................4 5. Analysing leadership trait theory and discussing two leadership styles.............................6 6. Hard management skill and soft leadership skill...............................................................6 7. Three transformation processes in managing operations...................................................7 8. Meaning of quality and four costs of quality.....................................................................7 9. Role of manager in total quality management approach....................................................8 10. Just-in-time approach and waste reduction in operations.................................................9 11. Methods of capacity management in operations..............................................................9 12. Conclusion with personal evaluation on role of manager and leaders...........................10 LO 2 and LO 4..............................................................................................................................10 1. Introduction to selected organization...............................................................................10 2. Explain the department involving role in operations.......................................................11 3. Background of management team in department.............................................................11 4. Strengths and weaknesses of manager and leader approaches.........................................12 5. Three roles and duties of management in company.........................................................13 6. Real occasion where role of management and apply the different theories and approaches to management..........................................................................................................................13 7. Theory of leadership styles as applied to manager on this occasion................................14 8. Type of transformation process in company....................................................................14 9. Impact of two adjustments for capacity management on company.................................15 10. Two operational suggestions to management for future improvements........................15 CONCLUSION.............................................................................................................................15 REFERENCES..............................................................................................................................17
INTRODUCTION Company'ssuccessisbasedoneffectiveadministrationsmoothoperationinthe organisation. Management and operation is crucial element that assist businesses to accomplish the objective through using the resources and managing people and operations within the firm. The study is based on TXO system Ltd, a telecom industry in communication sector. The company is small-medium sized business in UK and was founded in 2005. Service line of the business including offering communication services to the locality. The study will discuss various terms and theories regarding leadership and management in TXO system Ltd. and will look upon difference between role of leaders andpurposeof managers in the company. Along with it, various approaches will also identify thathold up the goods and service qualityand implement by operational manager in the day to day operations. Lastly, a brief overview is present in the study regarding the contemporary business environment in the company. LO 1 and LO 3 1. Overview and definition of roles of administration and leadership Leadership-It is refers to the establishing new direction or vision for the followers that they follow(Lussier and Achua, 2015). In other words, leadership is a procedure through which an executive direct, lead and drive attitude and behaviour of individuals to achieve the goal. Keith Davis stated, it is thequalityto influence others todesiretargeted goalsardently. Leadership have its focus on establishing healthy relationship with the subordinates, building team work, motivate, inspire the followers. Management-administrationis the attainment ofcompany'sobjectives in efficient and effectualwaythrough planning, coordinating, staffing, guiding and dominatingresources of organisation. Fredrick Taylor defines management as the art of understanding what a person want to do in the best and cheapest way(Northouse, 2018). Management set a new direction for the people in the organisation and makeseffectualutilisationof the available resources to accomplish it. Management is also responsible to manage the function under day to day operations. 2. Function of management and leadership In the TXO System Ltd., function of manager and leader is crucial in order to lead and manage functions as well as employees in the company.
Kotter mentioned that, leadership have their concentration on considered changes with their vision, while management have their focus on developing order considering operational process in the company. Moreover, In TXO system Ltd. Manager posses various function such as; plan regarding the day to day operations and functions as well as develop strategy that help in achieving overall effectiveness(Pardey, 2016). On the other hand, function of leaders consist directing followers as per the strategy and plan developed by manager. Along with it, leader create vision as per the organisational objectives and communicate it to the followers and motivate them to improvise their performance. In similar form, manager set new direction with the vision of leader. Management considered functions of staffing that assist in the process of recruiting right skilled person within the business. In contrast, function of leadership considered inspire the employees with examples. 3. Analysing management by objective process MBO can be stated as performance management approach where management provide an understanding between employee's objective and organisational objective (Storey, 2016). The process of management by objective has introduced by Peter Drucker as follows; Determining and revising objective of the business that can be stem from vision and mission of the business. Communicating the objective to the employees Encouraging participation of staff that enable them to understand the elements of goal. Monitoring the progress To improve performance, evaluation and reward achievement is must. 4. H. Mintzberg theory of management role According to the view point of H. Mintzberg, three roles of management theory considered;
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Informational role:Role of management under the informational role considered monitoring, scattering and spoke person (Pardey, 2016). Under this role, manager monitoring seek internal and external information, transmit the information within the industry and represent the company providing affected information to outsiders on behalf of the company. Interpersonal role:As per this role, manager of TXO System Ltd should perform all feature of a good leader; establishing team, motivating, providing coaching and building strong relationship. Manager also perform the role of intermediary and link high levels to low levels. Decisional role:management who have this type of role in nature are responsible to take correct and effective actions after involve all the possible aspects that encourage change regarding innovation and allocate necessary resources to the followers (Northouse, 2018). In TXO management also perform the role of negotiator that is essential for the effective outcome. 5. Analysing leadership trait theory and discussing two leadership styles Trait theory of leadership is based on the characteristics of leaders that should have in the individual in TXO System Ltd. This theory considered on identifying various characteristics and personality traits that is essential in a successful leader. This is an effective hypothesis in the company that posses two leadership style; Illustration1: Manager's Role
Autocratic leadership style Autocratic leaders also known as authoritarian leaders. This type of leadership provide a clear understanding what is expected from the followers and provide them a guideline for what is required to be done and when and how it should be done. Autocratic leaders mainly focused on command and control (Lussier and Achua, 2015). This style is best suited to the situation when decision is required to be taken on the urgent basis and there is no time for team discussion. Advantage of this leadership style is it permits quick decision-making to the leader that overcome the situation as fast as possible. Democratic leadership style Democratic leadership also known as participative leadership style in which leader provide necessary guidance to the followers in team and individuals. It is the most effective style to motivate, encourage and make the employees feel valuable and important part of the organisation.Participative leader, allow followers in the decision-making process. The leaders are responsible to encourage employees to participate. Advantage of this leadership style, it provides job satisfaction, build engagement between employees and company (Amanchukwu, Stanley and Ololube, 2015). 6. Hard management skill and soft leadership skill Hard management skill: Hard is described as concrete and company unregeneration to pressures thick which h formed by the Txo systems. This word recommends strengths and certainty. Hard management skills defining those in control as strong and certain in their work (Zeng, Phan and Matsui, 2015). There are many hard skills of management such as computer programming, machine operation etc. Thus, it is the necessary to develop by manager for handling the operations and services of telecommunication to Txo systems. Soft leadership skill: Soft is described as flexible reality to force and easily entered, categorized or changed which inadequate in hardness. This word recommends weakness and duration. Soft leadership skills showing that people at very top are weak and manipulable (Matteson, Anderson and Boyden, 2016). There are many soft skills of leadership such as communication, leadership, decision-making,motivation,teamworkandproblemsolvingskills.Therefore,itisthe necessary to develop these skills by leaders for leading the group of people in Txo system.
7. Three transformation processes in managing operations. Transformation procedure is some action which takes one or more inputs, transforms and adds value to them as well as provides outcomes for consumers or users. There are various kinds of modification procedures which can aid to manage the operations of organizations. The first transformation process is to modify the physical features of materials or consumers. Another process is to changes in the locations of materials, information or consumers which can to handle the operations of the company (Araújo and Pestana, 2017). Other procedure oftransformation is to changes in ownership of products & facilities to the organization. This can help to manager the operation in terms of increase sales as well as \ profits of firm. 8. Meaning of quality and four costs of quality Quality: It is sensory activity, contingent and subjective attributes and can be appreciated differ by various people(Bak, Jordan and Midgley, 2018). Customers can focus on unique quality of goods and services as well as ways of comparison to challengers in the market. Costs of Quality: Cost of quality is determined as method that enables to define level to that resources of firm are utilized for actions.This prevents poor quality which appraise the attributes of products and facilities of company (Ross, 2017). There are 4 costs of attributes which can relate to quality activities such as: Prevention Costs: These prices are incurred to forbid or deflect quality problems. Prevention values are connected with design, applying and care of quality management system(Aquilani and et.al., 2017.). This can involve needs of goods and services, planning of quality, assuring of quality and training. Appraisal Costs: These costs are linked with measuring and observing actions related to quality. Appraisal costs are connected with evaluation of suppliers and consumers of buying materials. This can involve verification, quality audit and supplier rating (COST OF QUALITY (COQ),2019). Internal Failure Costs:
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These costs are founded to correction faults before goods or services is delivered to the consumers.Internal failure costs happen when outcomes of work failure to reach design quality standards. These can involve waste, scrap, rework or refinement, analysis of failure (Jiménez- Jiménez and et.al., 2015). External Failure Costs: These costs are founded to correction faults by consumers. External failure costs happen when goods or facilities which failure to accomplish design and quality regulations are not noticed until after transfer to consumers (Harris, Intelligence and Healthcare, 2017.). This can involve repair and servicing, warranty claims, complaints and returns. 9. Role of manager in total quality management approach. Total Quality Management (TQM): TQM is defined as management concept to longer term attainment via consumer satisfaction. Each the employees involved in modifying process, products, services and culture in that they work in total quality management efforts(Ning and Sobel, 2017). There are many principles of total quality management such as consumers-focused, total worker participation, process-focused, integrated system, strategical or systematic concept, constant betterment, fact based decision-making and interactions. Role of Manager in TQM: Managerplayvariousrolesinthetotalqualitymanagementwhichcanaidto development of small and medium company like Txo System. Manager requires getting trained in different practices of total quality management before applying the same (Yan and et.al., 2018). The responsibility of director is to assign budgets for TQM at the starting of every financial year. As manager, it is duty to choose and nominate suitable candidates who can work as line managers and take charges of the whole task. 10. Just-in-time approach and waste reduction in operations. Just-in-time Approach (JIT): JIT inventory system is direction approach that adjusts natural materials orders from providers straight with manufacture time period. Organizations like Txo system utilize stock concept to increase efficiency & reduce the waste by acquiring goodsonly as they require them
for procedure of manufacture that decrease inventory costs (Zeng, Phan and Matsui, 2015). This approach needs manufacturer to calculate demand exactly. The manufacture runs are shortened that refers producers can quickly move form one good to another. JIT approach decreases prices by reduction requirements of warehouse. Also, firms spend less money on raw materials because they purchase just enough resources create the sequent goods and no more. Waste Reduction: It is also called as source decrease which is activity of utilizing less material & energy to reducethe waste generation and sphere natural resource. Waste minimization is wider in range than recycling and integrates modes to forbid material from conclusion as waste before they accomplishtherecyclingstep (Matteson,AndersonandBoyden, 2016). Wastereduction includes remaking of goods and procedures or modifying societal patterns of usage and production in the Txo system. 11. Methods of capacity management in operations Capacity Management: It is the activity of right sizing information technology resources to meet the recent and upcoming requirements. It is the strategy devised to account for resources which are needed within different activities. Capacity management is concerned with monitor the execution and through put or load on sever farm or property (Araújo and Pestana, 2017). It communicates with the disciplines of performance engineering both during the needs and design actions of building system. Methods: Capacity Planning:It is the method of managing the capacity within the organization. The suggests conformation modification and determine costs that anticipate upcoming system resources need (Bak, Jordan and Midgley, 2018.). This method drives the forecast of capacity needs and performance anticipation in both terms which are approximation loads and particular conformation to satisfy the needs. Monitoring and analysing:It is the technique of managing the capacity with the Txo system. It is the needed to review recent usage and service reactivity taking accurate activities. This technique includes all the actions required to handle daily performance and capacity (Jiménez-Jiménez and et.al., 2015).
Capacity Reporting:It is another method of handling capacity within the company. In this method, small business like Txo system distribute and interact capacity and performance data utilizing different reporting media and techniques (Harris, Intelligence and Healthcare, 2017). 12. Conclusion with personal evaluation on role of manager and leaders From the above, it can be ended that director and leader play essential duty in total quality management in termsof increasing the employee engagement, continuous development, making the effective decisions. Also, managers play crucial role in managing total quality, betterment of strategies and thoughts for managing the operations in effective manner (Yan and et.al., 2018). It can be discussed that many of soft skills of leaders like communication, motivation, decision-making that can help to lead the effective team work. Also, managers have many hard skills like computer programming, machine operation which can assist to manage telecommunication operations of selected organization. LO 2 and LO 4 1. Introduction to selected organization. Txosystemisprofessionaltelecommunicationassetmanagementserviceand consultancy. Company work with consumers to responsible and sustainable get, redistribute, resell and recycle technology and telecommunication network assets which enabling them to make revenue, decrease expenditure and accomplish corporate responsibility goals (Zeng, Phan and Matsui, 2015). Selected company specialize in giving technological sound and devoted project management of telecommunication network structure asset improvement results for consumersfromvarietyofdisciplinesinvolvingtelecom,datacentres,governmentand education. Txo system was founded in 2005 and operating on five continents. The consumers of selected company involve Tier 1 and Tier 2 fixed and mobile operators (Txo Systems,2019). It is leading actual equipments producers, huge company and wider scope of other transmission channel partners. 2. Explain the department involving role in operations The role of manager in operation department in which an individual responsible for providing inspired leadership for the company. There are many duties &accountabilities of
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operation administrator which involves managing the human resources, asset and cost within Txo system. Operation manager is accountable for handling all actions & operations for development and growth of small business. Operation manager plays role in managing the costs such as manufacturing of goods and services, which are directly related to the costs of getting resources, transforming them and delivering the to users (Ross, 2017). They play role in managing the assets of Txo system such as building, facilities, equipments and inventory which are included in or support operation function. Also, they play role in decision-making of activities which are related to quality, quantity, stock of material and management of human resources as well as other resources of Txo system. 3. Background of management team in department The management unit of operation department in Txo system.Group of people which operates at the large level of company and daily duties for handling other single person and maintaining duties for key business functions of company. The operation director of Txo system which is wealth position who is responsible for operations and project delivery of selected small business (Aquilani and et.al., 2017). Another position is the sales director who is responsible for handling the services sales stream and supporting the delivery of company offering in both telecommunication and enterprise marketplace. For example:there is situation in which company face lower sales and revenue as per providing the high quality telecommunication services to the consumers. Therefore, the sales director make efforts to develop the effective sales team by making the strategies for increasing the sales of the firm (Jiménez-Jiménez and et.al., 2015). For that, sales manager will consultant with senior management for promoting and marketing of telecom services. This can aid to increase the awareness of consumer towards the Txo system. 4. Strengths and weaknesses of manager and leader approaches The manager and leaders follow the different approaches for handling employees and operations of company (Harris, Intelligence and Healthcare, 2017). There are many approaches of leadership such as situational, system and contingency that can helps to effective management of operations and services in the Txo system. Situational Leadership:
It is the leadership style and approach which means to when leaders or managers of company mustmodify their style to suitable the improvement flat of followers that they are difficult to effect. This leadingmodel is timeless, quotable method for leaders to match their attitudes with the performance requirements of single or team which they are trying to effect (Ning and Sobel, 2017). Strengths: Situational leaders can move unstable from one style to another which is based on the condition and nature of tasks. This leadership approach is easy to understand and self-generated to most managers in Txo system. Weakness: Thiskind of flexible approach to management can make too much emphasison immediate wants. Therefore, shiftattention away from longer termsobjectives of company (Zeng, Phan and Matsui, 2015). In this approach, emotional and job maturity are difficult to understand that can outcome in conflation among two. System Leadership: This kind of leadership approach allows leaders or managers in Txo system to make situations where group at each level can perform profitably to their expectation. It utilizes good values about human attitudes to create models of effective leadership,strategy of company, design systems and social procedure. Strengths: System leadership is focused on multiple dimensions of management in the Txo system. Itraisesadaptabilitytoenvironmentalmodificationsinthecompany(Matteson, Anderson and Boyden, 2016). Weakness: This kind of leadership style is very complex. This type of leadership style can not be applicable to small-medium company.
5. Three roles and duties of management in company. The administration of division requires achieving goals that can be determined by the senior level management through presenting the pros and cons against goals. Here are many functions and duties of management that can be followed by management in the Txo system. The group of management also has to role to employees the skilled and experienced workers to easily the efforts and cost to achieve the work in time. The management team is likely to accomplish goals of Txo system withexecution. For example:the production division utilizes the consumer attitudes to provide the desired characteristics in services (Araújo and Pestana, 2017). In this manner, manager has role of planning on goals of company, dominant on roots to verbalize the outcome and assess of execution to increase the loyalty in telecommunication facilities of Txo system. 6. Real occasion where role of management and apply the different theories and approaches to management There is situation of higher employees retention and turnover in the Txo system. High level of labour turnover can impact on overall operations and activities of company. In this situation, manager follow the different theories and approaches to management within the organization (Ross, 2017). In this context, manager follow the administrative management theory which includes 14 principles such as division of work, equity, disciplines initiative, authorization and responsibilities, Esprit De Crops, subordinates ofsingle involvement to general interest, remuneration, centralization, scalar chain and unity & command. In addition to that, manager needs to follow the all the management principles in which they make sure that dividing the equal work or activity, giving the appropriate remuneration for improving the employee performance and productivity (Aquilani and et.al., 2017). With the help of it, employees will happily and comfortably work with other workers. This can aid to improve the labour turnover and retention within the Txo system. This can help to growth the small- medium sized business at the large level. 7. Theory of leadership styles as applied to manager on this occasion. High labour turnover and retention is the situation of Txo system in which leaders play important role and adopt the different leadership style for solving them. In addition to that, leaders make efforts to increase the employees engagement and participation within the decision-
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makingprocedure,implementingthestrategiesandmanagingtheoperations.Democratic leadership is too called as participative leadership or shared leadership which is kind of leading style in that members of group take more participative duty in procedure of decision-making (Harris, Intelligence and Healthcare, 2017). Everyone is provided the chances to involve, thoughts are changedescaped and speech is promoted. While democratic procedure attend to direction on team equivalence and free flow of thoughts, leader of team is still there is provided guidance and control. 8. Type of transformation process in company. Modification procedure is utilized to suppress occurrence & failing to run into the modification in small-medium business. In change management, managers or leaders utilizes dynamic management of workers according to abilities, so that,they can be utilized as the signalsinsituationaldemandstoaccomplishtheadvantages.Therearethreekindsof transformationalproceduresuchassigns,endproductanddisplaying.Theworkersare disciplined and improvement for quality and execution during the procedure of transformation. The output procedure of transformational is utilized to accomplish the increase through put with usage of inspiration and moral support to workers. Managers in Txo system utilize the training and development as input procedure and accomplish the productive resources through constant monitoring and control (Ning and Sobel, 2017). This can aid to increase employee engagement and involvement in procedure of decision-making of Txo system. Also, this can be accomplished the objectives and goals of company. 9. Impact of two adjustments for capacity management on company. Capacity management in Txo system has created some adjustment over time to meet the modification and demands of marketplace. Still, the effect of adjustments is looked in some positive and negative prospectives as described below: Positive Impact: The costs of stock management and quality audit has decreased with reduced production according to decrease demands in the marketplace (Yan and et.al., 2018.). Negative Impact: However, the sudden rising in needs has effect on operations and performance of company. The sudden enhancement in demands of goods and facilities of particular type has
effected work arrangement and costs of operations. Changes in management and leadership effects are looked in the kind of lower incorporation of workers in procedure of decision-making. 10. Two operational suggestions to management for future improvements. The whole management in functions is effective to achieve the present needs and goals effectively but there are some modifications possible by believing the upcoming goals of company. Txo system requires developing in following fields. Such as: Communication: Manager of Txo system should follow different strategies for effective communication to employees with the firm. In thiscontext, manager should utilize the interaction channels via conventional and casual methods like meeting,events (Ross, 2017). It can aid to involve workers in decision-making and promote them to increase productivenessvia moral support. Staffing: The procedure of force is not right to manage functions as requested in the marketplace. The company like Txo system can select the detailed procedure to employees on duties and accountabilities in the workplace (Yan and et.al., 2018). The workers are less impressive to realize original goals and strategies to deliver the consumer satisfaction. CONCLUSION This report has summarized that introduce theduties of administration as well as leadershipin the company. It can be concluded that comparison among the functions of management and leadership which can be utilized in the firm. It can be discussed that analysing the procedure of management by objectives and leadership theories & styles. Furthermore, report can be explained that strengths & weaknesses of situational as well as system leadership concept that can be utilized by leaders. It can be discussed that democratic leadership style for solving the situation which is high labour turnover and retention within the organization.
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Zeng, J., Phan, C. A. and Matsui, Y., 2015. The impact of hard and soft quality management on qualityandinnovationperformance:Anempiricalstudy.Internationaljournalof production economics.162.pp.216-226. Online COST OF QUALITY (COQ). 2019. [ONLINE]. Available through. : <https://asq.org/quality- resources/cost-of-quality>. Txo Systems.2019. [ONLINE]. Available through. : <https://www.txo-systems.com/company/>. 17