logo

Management and Operations Assignment - HSBC Holdings plc

12 Pages3279 Words345 Views
   

Added on  2020-10-22

Management and Operations Assignment - HSBC Holdings plc

   Added on 2020-10-22

ShareRelated Documents
MANAGEMENT ANDOPERATIONS
Management and Operations Assignment - HSBC Holdings plc_1
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1LO 1 & LO 3....................................................................................................................................11. Introduction and roles of management and leadership...........................................................12. Differentiate the management and leadership functions.........................................................13. Analysis of Management by Objective process......................................................................24. Management roles theory........................................................................................................35. Leadership traits theory and two styles of leadership.............................................................36. 'Hard' management skills and 'Soft' leadership skills..............................................................37. Transformation processes in operations management............................................................48. Meaning of term 'Quality' and four Cost of Quality...............................................................49. Role of managers in Total Quality Management approach....................................................410. Just-in-Time approach and waste reduction in operations....................................................411. Capacity Management in operations.....................................................................................512. Conclusion and evaluation on role of manager and leader...................................................5LO 2 & LO 4....................................................................................................................................51. An introduction to organisation..............................................................................................52. Explanation of department and role in operations..................................................................63. Background of management team...........................................................................................64. Two strengths and weaknesses of manager/ leadership approaches.......................................65. Three roles and duties of management in the organisation.....................................................76. One real occasion where role of management by applying theories and models ofmanagement approaches.............................................................................................................77. Theory of leadership styles as applied in the occasion...........................................................78. Type of transformation process ..............................................................................................79. Impacts of two adjustments for Capacity Management on organisation................................810. Two operational recommendation to management regarding future improvement..............8REFERENCES................................................................................................................................9
Management and Operations Assignment - HSBC Holdings plc_2
INTRODUCTIONOperations management refers to process that is concerned with planning, organising,managing and supervising the processes of production, manufacturing and provision of servicesto customers. HSBC Holdings plc is the British financial and banking services holding company.The bank offers different services to its customers and clients including loans, financial advice,insurance and mortgages. The present report explains about the differences between roles andcharacteristics of leader and manager. Different theories and models of leaders and manager areexplained in details. Key approaches of operations management are discussed further in thereport and importance and value of operations management for the business are discussed.Factors that leads to impact the operations' management are also assessed in the report. MAIN BODYLO 1 & LO 31. Introduction and roles of management and leadershipLeadershipLeadership can be defined as the art for encouraging and motivating team for actingtowards the achievement of common goal or objective. The role of leader in the HSBC Bank isrequired at all levels as they act as a representative of business (Ferguson and et.al., 2017).Leader is responsible for creating vision and inspiring trust and also to coach the team ineffective manner. ManagementManagement can be defined as the art and science for bringing people together forachieving the desired objectives of business by coordinating all the available resources inefficient and effective manner. The role of management is to effective manage the employeesand to ensure that important activities of HSBC Bank are done in effective and efficient way. 2. Differentiate the management and leadership functionsAccording to John Kotter leadership and management are two different terms.Management refers to the set of process which keeps the organisation functioning.Managers aims at effectively planning, staffing, budgeting, performance measuring,clarifying jobs and solving the business problems (Shin and et.al., 2015). Whereas,leadership is different and this is about ensuring that efforts of people is aligned with thatof organisation's vision, that refers to buy-in communication, inspiration and motivation. 1
Management and Operations Assignment - HSBC Holdings plc_3
With the view of John Kotter, it can be stated that leaders deal with change in the HSBCBank. However, managers are responsible for dealing with complexities. The function of manager includes ensuring that work gets done by effectively controlling,managing and also problem-solving. Whereas, the function of leader is to inspire andmotivate people and making people focus for getting the work done (John Kotter onLeadership, 2019). 3. Analysis of Management by Objective processThe Management By Objectives (MBO) is and approach for performance managementand in this process a balance is sought between objectives by organisation and objectives byemployees. The MBO Process includes five different steps such as setting the goals and objectives oforganisation (Management by objectives (Drucker), 2019). Then it aims at cascading theobjectives with employees and monitoring their performance in systematic and effective manner.The next step focuses on performance evaluation and then rewarding and recognizing theexcellent performances. 2Illustration 1: MBO Process
Management and Operations Assignment - HSBC Holdings plc_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Management and Operation HSBC Plc
|18
|5341
|296

Management and Operations - Sample Assignment
|17
|5450
|44

Management & Operations - Total Quality Management
|21
|6171
|110

Assignment on Operations Management - TESCO
|19
|5361
|39

Management & Operations - TXO system Ltd Assignment
|17
|5400
|29

Management & Operations INTRODUCTION 3 LO 1 & LO 3 3. Introduction to the role of management and leadership
|16
|5576
|420