Management & Operations - TXO system Ltd Assignment

Management & Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1 and LO 3 ................................................................................................................................3
1. Overview and definition of roles of administration and leadership...................................3
2. Function of management and leadership ...........................................................................3
3. Analysing management by objective process.....................................................................4
4. H. Mintzberg theory of management role..........................................................................4
5. Analysing leadership trait theory and discussing two leadership styles.............................6
6. Hard management skill and soft leadership skill ...............................................................6
7. Three transformation processes in managing operations...................................................7
8. Meaning of quality and four costs of quality .....................................................................7
9. Role of manager in total quality management approach....................................................8
10. Just-in-time approach and waste reduction in operations.................................................9
11. Methods of capacity management in operations..............................................................9
12. Conclusion with personal evaluation on role of manager and leaders...........................10
LO 2 and LO 4 ..............................................................................................................................10
1. Introduction to selected organization...............................................................................10
2. Explain the department involving role in operations.......................................................11
3. Background of management team in department.............................................................11
4. Strengths and weaknesses of manager and leader approaches.........................................12
5. Three roles and duties of management in company.........................................................13
6. Real occasion where role of management and apply the different theories and approaches to
management..........................................................................................................................13
7. Theory of leadership styles as applied to manager on this occasion................................14
8. Type of transformation process in company....................................................................14
9. Impact of two adjustments for capacity management on company.................................15
10. Two operational suggestions to management for future improvements........................15
CONCLUSION .............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
Company's success is based on effective administration smooth operation in the
organisation. Management and operation is crucial element that assist businesses to accomplish
the objective through using the resources and managing people and operations within the firm.
The study is based on TXO system Ltd, a telecom industry in communication sector. The
company is small-medium sized business in UK and was founded in 2005. Service line of the
business including offering communication services to the locality. The study will discuss
various terms and theories regarding leadership and management in TXO system Ltd. and will
look upon difference between role of leaders and purpose of managers in the company. Along
with it, various approaches will also identify that hold up the goods and service quality and
implement by operational manager in the day to day operations. Lastly, a brief overview is
present in the study regarding the contemporary business environment in the company.
LO 1 and LO 3
1. Overview and definition of roles of administration and leadership
Leadership- It is refers to the establishing new direction or vision for the followers that
they follow (Lussier and Achua, 2015). In other words, leadership is a procedure through which
an executive direct, lead and drive attitude and behaviour of individuals to achieve the goal.
Keith Davis stated, it is the quality to influence others to desire targeted goals ardently.
Leadership have its focus on establishing healthy relationship with the subordinates, building
team work, motivate, inspire the followers.
Management- administration is the attainment of company's objectives in efficient and
effectual way through planning, coordinating, staffing, guiding and dominating resources of
organisation. Fredrick Taylor defines management as the art of understanding what a person
want to do in the best and cheapest way (Northouse, 2018). Management set a new direction for
the people in the organisation and makes effectual utilisation of the available resources to
accomplish it. Management is also responsible to manage the function under day to day
operations.
2. Function of management and leadership
In the TXO System Ltd., function of manager and leader is crucial in order to lead and
manage functions as well as employees in the company.

Kotter mentioned that, leadership have their concentration on considered changes with
their vision, while management have their focus on developing order considering operational
process in the company. Moreover, In TXO system Ltd. Manager posses various function such
as; plan regarding the day to day operations and functions as well as develop strategy that help in
achieving overall effectiveness (Pardey, 2016). On the other hand, function of leaders consist
directing followers as per the strategy and plan developed by manager.
Along with it, leader create vision as per the organisational objectives and communicate
it to the followers and motivate them to improvise their performance. In similar form, manager
set new direction with the vision of leader. Management considered functions of staffing that
assist in the process of recruiting right skilled person within the business. In contrast, function of
leadership considered inspire the employees with examples.
3. Analysing management by objective process
MBO can be stated as performance management approach where management provide an
understanding between employee's objective and organisational objective (Storey, 2016). The
process of management by objective has introduced by Peter Drucker as follows;
 Determining and revising objective of the business that can be stem from vision and
mission of the business.
 Communicating the objective to the employees
 Encouraging participation of staff that enable them to understand the elements of goal.
 Monitoring the progress
 To improve performance, evaluation and reward achievement is must.
4. H. Mintzberg theory of management role
According to the view point of H. Mintzberg, three roles of management theory
considered;