Imperial Hotel Management Analysis

This assignment analyzes the management practices at Imperial Hotel, focusing on key areas such as employee motivation, communication, customer feedback, and service quality. It identifies challenges and provides recommendations to enhance operational efficiency, improve staff retention, and increase competitiveness in the market.

Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare different management styles.............................................................................1
1.2 Discuss leadership characteristics....................................................................................2
1.3 Evaluation of communication process..............................................................................2
1.4 Analyse an organisational culture and change in selected business.................................3
TASK 2............................................................................................................................................3
2.1 Assess own management skills performance...................................................................3
2.2 Analyse personal strengths, weaknesses, opportunities and threats.................................4
2.3 Set and prioritise objectives and targets to develop own potential..................................5
TASK 3............................................................................................................................................6
3.1 Lead and motivate a team to achieve an agreed goal or objective...................................6
3.2 Managerial decisions made to support achievement of agreed goal with recommendation.6
TASK 4............................................................................................................................................7
Covered in PPT.......................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management is essential for each level or department so that firm will be able to gain
positive result in an appropriate manner. It is must for manager and leader to solve issues timely;
thus, work will get accomplished within set time span (Christopher, 2016). Present assignment is
based on Imperial Hotel which is providing their services in UK. Superior of organisation is
using democratic leadership style which help to improve involvement of workers in firm. Before
modification at workplace, it is required for an employer to analyse organisational culture. With
assistance of SWOT investigation, an individual will be able to about their own strengths and
weaknesses. PDP will be developed to know weak points and how to get rid from this.
TASK 1
1.1 Compare different management styles
Management is fundamental for each company; therefore, superior will easily control
entire working operations in an appropriate manner. With assistance of this, each staff member
will maintain proper coordination so coveted targets can be attained within limited period of time
(Laudon and Laudon, 2016). It is must for employer to examine skills and abilities of workers so
that, they will allot task accordingly. In context with Imperial hotel, superior has to provide
motivation to their employees as it assists to improve their working performance (Management
Style - Meaning and Different Types of Styles, 2018).
Basis Autocratic Democratic Laissez Faire
Merit As per this, decisions
will be taken by
superior quickly and
they are having control
on firm.
With assistance of this,
manager will easily
sort out complex
circumstances.
Workers will set their
goals, which works as
a motivation for them
and they will be highly
satisfied from their
occupation.
Demerit It is less creative and if
this method is using by
employer then staff
members will not get
motivated.
It is time consuming
approach as superior
has to consult things
with employees.
There is lack of
direction and this will
have direct affect on
entire working
performance of
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workers.
1.2 Discuss leadership characteristics
There are distinctive kinds of characteristics which has to be present in leader of Imperial
Hotel, these are stated as beneath: Communication skills: It is must for leader to maintain an open communication at
workplace so that people will easily share their thoughts and views with them. Hence,
staff members will provide suggestions to superior regarding any issues; it works as a
motivation for them (Haugen and et. al., 2016). Confidence: Manager has to be much confident so that he will accomplish his task in an
effective manner. Along with, he will deal with any kind of circumstances without any
troubles.
 Creativity skills: It is required for leader to implement new or latest methods while
designing products and services, as it assists to enhance its effectiveness. Along with, it
aids to capture attention of numerous people towards their items; as a result, organisation
will increase revenues and market share.
1.3 Evaluation of communication process
Communication processes Explanation and Example
Verbal
This is considered as an oral communication so that superior
will easily convey their message to people effectively. There
are many examples of this, such as workshops, meetings,
conversation etc.
Written
With support of this tool, manager will convey complex data
and information to people. This is used when employer has to
maintain record for future use. For example: notice, memos,
agenda etc.
Non-verbal This is the way through which individuals will communicate
their thoughts, feeling, opinions to others. For instance:
Gestures, facial expressions etc.
State And Explain Three (3) Barriers To
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Effective Communication There are some points which will provide
impact to Imperial Hotel at the time of
effective communication.
1). Utilization of jargon, such as complicated terms, technical words and so forth.
2). Distinction among viewpoint as well as perception of people.
3). Difference between culture of people.
1.4 Analyse an organisational culture and change in selected business
Manager of Imperial Hotel needs to evaluate their environment i.e. micro and macro,
because this will provide affect to entire working operations either in a direct or indirect manner
(Kirchhof and et. al., 2016). Before any sort of alteration in firm, it is required for superior to
evaluate their organisational culture. For above stated aim, they need to take into under
consideration practices which are associated with human resource.
Legislative factors: As company is operating their business in many nations; therefore, it
is required for them to analyse laws and acts of each country so they will operate business
activities in an ethical manner.
Demographic: Before making any modifications, it is essential for them to know about
needs and wants of people; hence, they will accomplish their requirements because this will
varies as per age, gender, income etc.
Economic: If it is much appropriate of nation then, purchasing power of individuals will
high and income of individuals are also appropriate (Patterson and et. al., 2016).
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TASK 2
2.1 Assess own management skills performance
Professional abilities Current level
5=Strong
1=Weak
Best Current Example Ways of Improvement
Communication skills 4 I am working in
Imperial Hotel; thus,
it is must for me to
maintain
communication
abilities so that I can
easily interact with
consumers.
By attending some
seminars or sessions, I
will improve my
communication skills.
Leadership abilities 3 I have to provide
proper direction to
employees that they
can complete their
task within limited
period of time.
For development, I
need to delegate some
powers to others.
Management skills 5 I need to manage
entire operational
activities so that I can
control overall cost
and reduce wastage.
For enhancement, I
have to attend some
management session.
Interpersonal skills 3 It is required me to
obtain this kind of
abilities; thus, I will
maintain an
appropriate working
environment at
for improvement, I
will set some targets
and resolve issues
timely.
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workplace. This aids
in improvisation of
sales and productivity.
2.2 Analyse personal strengths, weaknesses, opportunities and threats
An individual will conduct SWOT investigation; thus, he will be able to know about own
strengths as well as weaknesses. With assistance of this method, they will examine opportunities
and in addition threats (Rhodes and et. al., 2017). It is required for manager to take an effective
judgement which assist in success and improvement of career of person.
Strengths Weaknesses
 I will motivate staff members so that
they will enhance their performance. It
aids firm in improvisation of profits of
an enterprise.
 My communication skills are much
appropriate so that people will easily
share things with me without any
hesitation.
 I am able to encourage individuals to
work in group.
 It is not easy for me to handle difficult
situation in a significant manner. This
will render affect to my working
performance.
 I am not much familiar with new or
latest methods. Therefore, it is not easy
for me to implement unique tools in
operational activities.
Opportunities Threats
 Various kinds of strategies as well as
methods will be used by me which help
to increase my communication skills.
 By taking support of staff members, I
will easily sort out troubles within
limited period of time.
 Difficult situations will not manage by
me effectually. Along with, I am not
much capable to formulate plan for
business.
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2.3 Set and prioritise objectives and targets to develop own potential
To set some objectives, I will take assistance of SMART goals. I need to decide those
targets which are specific in nature. For this, a particular time need to be set so that it will be
accomplished without any delay (Welford, 2016). This has to be real and in addition measurable.
Objectives along with time duration:
Aims Time limit
It is required for me to set some specific time limit for
accomplishment of task. Therefore, I will done it without any
delay. This will aid firm to increase their profits and market
share.
60 days
It is needed for me to maintain proper coordination amongst all
activities or functions. Hence, clashes or obstructions will get
reduced. As a result, coveted targets or goals will achieved
within given time span.
50 days
I have to maintain proper control on entire activities of company.
For above stated aim, I will get feedback from co- workers so
that I will be able to know my weak and strong points. This will
help to cater success and growth to my career.
55 days
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
It is essential for manager to motivate staff members; therefore, they will be able to
accomplish their targets and goals within limited period of time/ if individuals are doing their
task in group then, this helps to render satisfaction to clients (Christopher, 2016).
For above stated aim, there are many kinds of activities which will be done by superior
and these are stated as beneath:
Team building: Employer needs to set benchmark for employees; thus, they will execute
their task by maintaining set standard. For above stated aim, it is required for manager to cater
training to them so that they will execute their roles in an effective manner. Along with, work
will get accomplished within set period of time.
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Motivation: It is required for manager to motivate their workers by analysing their needs
and wants. If their demands get accomplished then, they will complete their task with maximum
effectiveness. Superior of Imperial Hotel needs to cater proper working environment to people;
therefore, coveted targets will be achieved within set period of time. Additionally, any type of
situation will be face by them without any fear (Laudon and Laudon, 2016).
3.2 Managerial decisions made to support achievement of agreed goal with recommendation
Company needs to take an appropriate judgement for business; thus, they will be able to
take competitive benefits from rivals. Hence, there are some recommendations which will be
given to Imperial Hotel and these are stated as beneath:
 Manager will obtain feedback from their consumers as this enables them to increase
working performance of staff members.
 Employer has to communicate about vision and mission of firm to their workers; thus,
they will attain it within set period of time (Haugen and et. al., 2016).
 To reduce clashes and improve retention of workers, better working environment need to
provide to them.
 It is required for an enterprise to increase quality of services so that they will fulfil
requirements and demands of clients significantly.
 As per working performance of individuals, it is must for manager to provide rewards to
them accordingly.
TASK 4
Covered in PPT
CONCLUSION
From above described assignment it has been comprehended that, it is required to
manager entire things effectively; therefore, coveted targets will be attained timely. This will
help to take benefits from rivals at marketplace. By maintain open communication at workplace,
staff members will easily share things with each others. Personal development plan will be
formulate by an individual to know the area of improvement.
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REFERENCES
Books and Journals
Christopher, M., 2016. Logistics & supply chain management. Pearson UK.
Haugen, B. R. and et. al., 2016. 2015 American Thyroid Association management guidelines for
adult patients with thyroid nodules and differentiated thyroid cancer: the American
Thyroid Association guidelines task force on thyroid nodules and differentiated thyroid
cancer. Thyroid. 26(1). pp.1-133.
Kirchhof, P. and et. al., 2016. 2016 ESC Guidelines for the management of atrial fibrillation
developed in collaboration with EACTS. EP Europace. 18(11). pp.1609-1678.
Laudon, K. C. and Laudon, J. P., 2016. Management information system. Pearson Education
India.
Patterson, T. F. and et. al., 2016. Practice guidelines for the diagnosis and management of
aspergillosis: 2016 update by the Infectious Diseases Society of America. Clinical
Infectious Diseases, 63(4), pp.e1-e60.
Rhodes, A. and et. al., 2017. Surviving sepsis campaign: international guidelines for
management of sepsis and septic shock: 2016. Intensive care medicine. 43(3). pp.304-
377.
Welford, R., 2016. Corporate environmental management 1: Systems and strategies. Routledge.
Online
Management Style - Meaning and Different Types of Styles. 2018. [Online]. Available through:
<https://managementstudyguide.com/management-style.htm>.
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