Roles and Characteristics of Manager and Leader in Operations Management: A Case Study of Starbucks

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Define and distinguish different roles and characteristics of a manager and a leader...........3
TASK 2............................................................................................................................................4
P2. Examine examples of how leader’s role and manager’s function apply in multiple
situational contexts......................................................................................................................4
P3. Application of different theories and models of approach....................................................6
TASK 3&4.......................................................................................................................................7
Covered in PPT............................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9
Books and Journals:.....................................................................................................................9

INTRODUCTION
Management can be explained as a set of activities such as planning, organizing and
managing which helps to utilize the resources in the most effective and efficient manner. On the
other side, operations can be termed as work activities in which organisation convert raw
materials into final products and services with the purpose to sell them to their customers for
earning profit (Bag and Et.al., 2020). The leaders and managers are the greatest assets any
organisation. Operations management is one of the most crucial function of organisation where
one manages and others attain business goals and objectives in the most effective way. The
organisation which is taken for this report is Starbucks corporation which is famous for its
coffee. It is an American multinational chain of roastery reserves and coffee houses. In 1971, it
was headquartered in Seattle Washington. The following report covers differentiate among roles
of leader and functions of manager applied in different situations. It also contains different types
of leadership theories and models which are used in multiple situations.
TASK 1
P1. Define and distinguish different roles and characteristics of a manager and a leader.
Managers and leaders are the two most important terms in the organisation but differ
from their roles and functions. In an organisation such as Starbucks, the role of a leader and a
manager are different, but their roles and functions supports the organisation to develop and
make their customers and employees happy and satisfied (Di Vaio and Varriale, 2020). The
differences between a manager and a leader and mentioned in the following table:
Basis Manager Leader
Definition A manager is a person who is
responsible to manage
business activities in every
situation. He shows the right
direction to walk on and
supports accomplishing the
business goals and objectives.
A leader is a person who
inspires and motivates others
that is employees of the
company to move in the right
direction. He motivates their
employees with an intent to
enhance their performance
and productivity.