[FULL ACCESS] Project Report and Performance Review

The assignment is a project report that outlines the success of a project in achieving its aims. The project aimed to improve organisational performance using digital technology and innovation. The report discusses challenges faced during the project, such as difficulties in interpretation and sampling processes. It also highlights strengths, weaknesses, and areas for improvement. A performance review template is provided for self-reflection and continuous professional development.

Managing A Successful Business Project

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Aims and objectives of research project................................................................................1
P2 Produce a project management plan......................................................................................3
P3 Work break down structure and Gantt chart..........................................................................5
TASK 2............................................................................................................................................7
P4 Small scale research for project.............................................................................................7
TASK 3............................................................................................................................................9
P5 Analyse research and data through various tools or techniques............................................9
P6 Recommendations................................................................................................................12
TASK 4..........................................................................................................................................13
P7 Reflection.............................................................................................................................13
CONCLUSION..............................................................................................................................13
REFRENCES.................................................................................................................................14
LOGBOOK....................................................................................................................................15

INTRODUCTION
Digitalisation is the set of process in which leverage all these for improving business
operations. It play an important role in every organisation for running smoothly and efficiently. It
is an essentials for small and micro firm in achieving growth and competitive advantages.
Digitalisation is the procedures to convert information into digital one from physical formate. It
is also known as digital transformations (Cavusgil, 2014). This process is related with advance
technology, computer or software applications, internet and many more that support in attaining
goals or objectives. This report is based on Taj stores which one of the oldest international
grocery shop in the UK. It deals in providing various products and fresh foods to the customers.
They can develop and expand business at other places by adopting best advance technologies
which have major impact on small firms. This report will define about organisational aims or
objectives and producing project management plan as well as work breakdown structure for it
completion. It carry out mini-research and analyse data by using techniques. Recommendations
and reflection also will be given.
TASK 1
P1 Aims and objectives of research project
In the current scenario, digitalisation has wide scope for business development because it
is an effective to manage entire operations and focus on achieving predetermined goals or
objectives. This technology is adopting by every firm to get succeed. The advantage of
digitalisation is that it helps in reducing workloads as well as time consumptions in an effective
manner. There are many small and micro business who take support of digital technology for
developing business and create good positions in the market. In this consider the uses of smart
phones or technologies, web browser, networking, internet banking, system software, computer
applications and advanced devices etc. for making work every work easy and effective for
individuals (Dezdar, 2011). These are very helpful in reducing stresses and work pressures of
employees while performing tasks within an organisation. Digitalisation is very supportive tool
that helps in minimising costs and utilise entire resources for achieving goals or objectives.
Advanced or digital technologies are using by various firms because these are fasts as well as
forwards which support to reduce time consumptions and minimise wastages so that company
can accomplish its set goals or objectives in an appropriate way. Every small and micro firms
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focus on these tools or technologies for business growth as well as achieve sustainability within
the firm. This is an essentials to increase productivity and profitability of the company. Taj store,
which is a grocery mercantile also trying to adapt the best strategies for creating effective brand
image among competitors (Ainin, 2011). They can make their work easy by storing, recording,
maintain online orders and delivering goods and services to the customers at local and regional
areas. The main objectives of this project is to understand the digital impacts on the small and
micro firms. There are some components included in this such as;
Project Title:- “The impact of digital technology supporting small business growth and
innovation”. This case study is based on Taj stores.
Aims and Objectives:- “The major aim of this project is to consider various digital technologies
and their adoptions for achieving potential growth and sustainability in the competitive
environment.”
Small firms can make decisions regarding adopting suitable or favourable strategies for
effective digitalisation. Its main purpose is to bring new innovative ideas and creations to
produce better products and services in an appropriate manner. It also support in improving
communication procedures so that important informations can be provided to the targeted
audiences (Eid, 2013). Taj Stores are required to undertakes all these strategies and build better
organisation among competitors. This report will support in analysing the major impacts and
importance of digitalisation in achieving competitive advantages and attains growth and bring
innovations within the firm.
Taj Stores must be needed to use several techniques for maintaining records, financing,
internet banking, online payments system and transactions, storing or managing inventories,
delivering goods or items to local people so that customers can be satisfied. They also can reach
at targeted audiences in an appropriate manner. The objectives can be understood by following
these such as;
 To determine the major impacts of digitalisation on the small and micro firms and
their contributions for society development.
 To analyse the specific requirements for modifications or alterations in modern
technologies and identify benefits of digital technology for creations and
innovations in Taj stores.
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 To renovate of firm by considering various modern tools and techniques in an
effective manner.
It must be necessary to conduct an appropriate study for research and survey process so
that these objectives can be attained (Gohary, 2013). It will support in gathering data or
information regarding the project by formulating questionnaire about impacts of digitalisation for
business development.
 How advance or digital technologies are effective in bringing innovation in the Taj
Stores ?
 What are the benefits of digitalisation and these techniques in the Taj stores ?
 Does modern technologies requires for better innovation and creatives ideas within this
firm ?
With the help of these set of questionnaire, Taj stores can find an appropriate answers and
make effective decisions of digitalisation and technologies adoptions. It can be beneficial to
increase growth and maintain business activities or operations. This is an essentials for
enhancing sales volumes of particular goods or services and improve performances.
P2 Produce a project management plan
For a successful business firm, it is very necessary to produce an effective management
plan because this support in making better decisions and formulate strategies so that organisation
can achieve its set goals or objectives. In the planning procedure, company consider various
available resources and try to allocate them among different activities for managing and
maintaining entire operations to achieve long term and short term objectives. With the help of
planning process, enterprises can survive from environmental factors that can affects to the
business firm (Fitzgerald, 2014). Taj Stores also can consider this for bringing new innovative
ideas and creativity within the firm by using proper project planning. They must be required to
focus on better collaborations and effectiveness of business functions with several environmental
changes which can affects upon the organisation. Plan is very important to provide instructions
and guidelines to the people so that goals or targets can be achieved and run an organisation in
smooth ways. This will helpful in managing small firms in competitive environment with proper
planning structure, in which consider the duties as well as roles or responsibilities of the
management in whole procedures. Taj Stores required to hire experience holder persons or any
expert who are able to find better solutions of defining problems. They also provide appropriate
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suggestions to achieve growth and increase productivity of particular firm. The main
responsibility of planner is to consider several factors which have major impacts on the business
and also undertakes some risks elements that create barriers or conflicts during project
completions. Some factors as following;
Cost: It is a biggest and most important factors that can directly affects to productions
and operations of the business. It is related with money or finances resources which must be
compulsory for running an organisation. Therefore, company requires to manage and allocate
available funds among several functions or activities in an appropriate manner so that costs can
be controlled. Taj store has to focused on cutting maximum costs or expenses and utilise it in
effective to achieve goals or objectives (Kruschwitz, 2014). They can make better plan for
formulating budget which is necessary to manage the organisation. The main purpose of this
strategy is to cut the costs and minimise overhead charges to increase the profits in the store.
Therefore, they focus on allocating funds in operations and get maximum outcomes with limited
resources.
Scope: The scope can be wide of the project as in this required proper understanding of
aims or objectives so that they can be accomplished. These are helpful components for
formulating plans and make policies according to organisation and its requirements in better
ways. Taj store can undertakes the proper plan for providing quality of products and services to
the people which can be possible by adoptions of effective tools and digital strategies and
technologies. It will support in improving stores performances and attracts number of customers
towards organisation for getting services.
Time: This also an important factor that can affects on the business, therefore every firm
requires to consider the time management to accomplish goals and objectives in an effective
manner. They are required to formulate an appropriate time and schedule for entire business
functions and activities which must be performed according to limited time period. This factor
consider in changing environment because it is flexible and can be change accordingly (Bonnet,
2014). It is very necessary to bring new technologies and innovative ideas within the firms
because there are number of competitors in the market who are trying to attracting customers
towards their organisations. Therefore, time management is must be required for effective project
so that its aims and purposes can be achieved.
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Quality: Every firm focus on their quality of products and services to satisfy customers
needs and wants in effective manner. This factors also affects on the business and its sales
volume due to lower quality of products. Total quality management should be necessary for
managing and maintaining whole functions and operations of the company, therefore Taj Stores
have to serve best quality and effective goods and services to the people for meeting their desired
expectation such as fresh food, vegetables, fruits, grocery items and many more in the market.
Communication: It is an essentials for developing business and maintain the relations
among employees in an effective manner. Communication play vital role in building good
relations among people by providing information about company's strategies and decisions in
better ways (Hotho, 2011). It support in maintaining harmony system and synergy between team
members as well as remove barriers or conflicts so that goals and objectives can be achieved.
Risk: This is very necessary to undertake the risk factors while making any plans for
project. Risk is one the biggest factor that can be occurred during operating business and its
functions because these are related with environmental aspects that change according to time and
in this involved internal and external forces which has huge effects on the business so Taj Stores
required to adopt best technologies for creating positive image in customer's mind and build
better goodwill among competitors.
Resources: It is also an important factor that affects on the production process as it must
be necessary to allocate all resources among different business operations and utilise it in
effective so that they can get maximum outcomes from minimum inputs. Taj Stores can also
focus on optimisations of available resources, materials and property to achieve goals or
objectives.
P3 Work break down structure and Gantt chart
In every organisation, there should be proper management system related to work as it is
necessary to manage entire activities in effective manner so that particular goals and objectives
can be achieved. Work break down structure is one of the best components which is beneficial
for assigning, allocating as well as dividing tasks among people for performing every or each
work in better ways (Champion, 2011). It is an essential for getting succeed of every firm
because it remove workloads and stress over employees so that they can work or perform their
task in effective manner. Therefore, Taj store can undertakes these tools for removing extra
burden of employees and create healthy as well as positive environment because in this focus on
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hierarchical tree structure for managing and maintaining the whole procedures of organisation as
well as team workforce so that productivity can be increased. Company divide or assign work as
per the employees abilities, knowledge and skills so that they can perform every task in an
appropriate manner without barriers and stress. Break down structure is totally based on work
divisions as in the project, they outline every tasks and break it down among team members for
proper management systems. Manager has to perform his duty to divide the work in effective
way so that employees complete their task in limited time period.
Taj Store also consider this for achieving business goals as they want to expand and
develop the business at the market place among competitors so that they assign work to its
employees and different departments such as finances, sales, operations, supply and distributions
and many others. This will help in achieving set targets by managing business activities and
functions in an effective manner (Laudon, 2016). Owner and manager have to consider the
employees abilities, skills, capacities so that it will be easy to distribute all tasks as per their
capabilities, knowledge as well as interested field which support in completing work and
achieving task or goals in an effective manner. In the sector of SME, work break down structure
is very helpful as if they adopt the strategies and technologies to develop the business and
increase productivity.
This is also beneficial tool that helps in providing motivation to their employees and give
extra benefits to them so that they can achieve growth and sustainability within the firm.
Employees can be satisfied by adoptions of new innovative ideas and advances technologies to
improve business performance in an effective manner.
Gantt chart is another way for getting success as it is an effective tool which support in
understanding the entire work by representing them in the form of graphs (Laudon, 2016). There
are several firm that consider these tools and techniques fro the purpose of maintaining the time
factors reduces costs as well as extra works of workers by managing entire tasks or teams in an
effective manner. It can be said that these tools and graphical charts are very useful in improving
the quality of products and services as well as minimise the time or costs in an appropriate
manner. Taj stores ahs opportunities to develop the business by adopting new innovation and
technologies for maintaining, storing, ordering and delivering of goods and services in the
market. Therefore, they can adopt suitable strategies for increasing sales volume in the market.
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TASK 2
P4 Small scale research for project
Research is generally conducted for gathering data or information regarding particular
project as it is the set of process in which consider survey for analysing market trends,
customers, their choices, preferences and tastes, competitors and many more. Therefore, it is an
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essentials for screening environment and make better decisions regarding the business for
achieving set goals or objectives. Taj stores is oldest retail shop in the London and its size is very
small so they also focus on adopting advanced technologies for developing this firm at the
market place. They provide various products such as grocery items, vegetables, fresh fruits,
accessories and many more to the people (Peppard, 2016). They use old methods or procedure
for transactions, therefore new entries are capturing local market by using several tools or
techniques in an effective manner. They also can consider this to serve best quality of products
and services to the customers and meet with their desired expectations in effective manner. This
techniques can be time consuming as it requires more time for conducting the survey or research
and analyse market conditions for adopting best strategies as well as tools or techniques.
Qualitative research: These types of research is based on some historical data that must
be in qualitative manner. It is very supportive in gathering data regarding people's behaviours so
that company can take an appropriate decisions for its business operations. In this consider
various methods such as survey, questionnaires, interviews, observation, perceptions and
experiences for finding better solutions.
Quantitative research: in this technique, the entire data or informations are collected in
the numerical form which described about market and customers. These data generally represent
in the graphical form for understanding in better manner (Zott and Amit, 2011). In this included
statistical, mathematical and numerical information which has gathered by any expert of the
firm.
Sampling: It is defined as the few amount of things in products or services that selected
from large pool which support in collecting the accumulated information in an effective manner.
Company conduct research and select candidates for getting feedbacks by formulating
questionnaires (Ward, 2016). It will support in getting best answer as well as find appropriate
solutions about any problems in an effective manner.
Here are selecting 30 candidates for the purpose of acquire views as well as opinion
about impacts of digitalisation on the small business development such as;
effective decisions such as:
Questionnaire
Name:-
Gender:-
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Age:-
Q1. Will digitalisation improve the business of Taj Store in the future?
A. Yes
B. No
Q2. Is modern technology provide short term and long term benefits in Taj store?
A. Yes
B. No
Q3. Will you believe that advance technology will develop Taj Store and create good positions
in the market?
A. Yes
B. No
Q4. will innovation and digital technologies affects on the performance of Taj stores?
A. Yes
B. No
TASK 3
P5 Analyse research and data through various tools or techniques
Q1. Will digitalisation improve the business of Taj Store in the
future?
Frequency
A. Yes 25
B. No 5
9
Yes No
0
5
10
15
20
25
25
5
Column C

Findings: This question described that digitalisation is very effective and useful tool for the Taj
store as they can succeed in the future. There are 25 person out of 30 who agree with this and
ready to adopt new technologies in the firm but remaining do not agreed.
Q2. Is modern technology provide short term and long term benefits in
Taj store?
Frequency
A. Yes 20
B. No 10
Findings: From the above questions , it can be analysed that modern as well as advance
technologies are very useful because it provide various benefits to the company as Taj store can
provide better quality of products and services with using digitalisation to the customers (Porter,
2011). 20 out of 30 people are agree with this and they are ready to use effective tools and
techniques in an appropriate manner.
Q3. Will you believe that advance technology develop will Taj Store
and create good positions in the market?
Frequency
A. Yes 22
B. No 8
10
Yes No
0
5
10
15
20
20
10
Column C

Findings: In this defined that digitalisation and advance technologies are very useful for every
business organisation as it helps in bringing new ideas, innovations, creations and unique
thinking which will support in developing business organisation in the market and it also
differentiate firm from another (Kramer, 2011). 22 people are accepting this and remaining are
not agree.
Q4. Does digital technology and innovation affects on 4Com company's
performance?
Frequency
A. Yes 24
B. No 6
11
Internet Pamphlet
0
5
10
15
20
25 22
8 Column C

Findings: Form the graphical representation, it has been analysed that impacts of digitalisation
and innovations on the business operations has more because these are essentials for increasing
growth and achieving competitive environment. 24 people out of 30 believes in this and they
consider it for Taj stores for their future development.
P6 Recommendations
This project report defined about the Taj store which is small grocery firm and deals in
selling several products and services in the market. There are required some innovation and new
technologies for creating better environment of organisation (Stokes and Wilson, 2010).
Innovation as well as creativity is an essentials to make different products and attracts customers
towards firm so that they can satisfied their needs or wants and meet with desired expectations.
Taj stores can undertakes many of advanced technologies which will support in managing the
entire business activities such as maintaining inventories and storing goods or services by online
and internet in an appropriate manner (Teece, 2010). Here are some recommendations for Taj
store such as;
 This firm can adopt various methods for increasing productivity such as providing
training and developing sessions so that employees will understand about advance
technologies and adopt digitalisation for performing tasks.
 They can hire suitable employees as per their profile and requirements so that they will
complete their work by using effective tools and techniques as well as bring new
innovative ideas within the firm.
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Modern technology
Traditional technology
0
5
10
15
20
25
24
6 Column C

TASK 4
P7 Reflection
Digitalisation is one the best effective and efficient tool that support in reducing time
consumptions, costs, wastages, workloads and maintain better efficiency in the organisation. In
this report, I found that Taj store which is a small firm can adopt better strategies regarding
technologies and advancements. It is necessary for surviving in the competitive environment
because there are number of competitors who also focus on new innovation and creations.
Therefore, Taj store also consider digitalisation for developing managing retail store at large
level and capture London market by providing effective goods or services.
CONCLUSION
From the above report, it has been concluded that Digital technologies must be adopted
by every firms, especially in the small and medium enterprises as they can bring new innovative
ideas and creativity for producing and serving better goods and services in an effective manner.
This study is based on Taj store which is grocery retail firm and try to adopting new ideas,
innovation and advance technologies for developing business.
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REFRENCES
Books and Journals
Cavusgil, S.T., et. al., 2014. International business. Pearson Australia.
Dezdar, S. and Ainin, S., 2011. The influence of organizational factors on successful ERP
implementation. Management Decision. 49(6). pp.911-926.
Eid, R. and El-Gohary, H., 2013. The impact of E-marketing use on small business enterprises'
marketing success. The Service Industries Journal. 33(1). pp.31-50.
Fitzgerald, M., Kruschwitz, N., Bonnet, D. and Welch, M., 2014. Embracing digital technology:
A new strategic imperative. MIT sloan management review. 55(2). p.1.
Hotho, S. and Champion, K., 2011. Small businesses in the new creative industries: innovation
as a people management challenge. Management Decision. 49(1). pp.29-54.
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India.
Peppard, J. and Ward, J., 2016. The strategic management of information systems: Building a
digital strategy. John Wiley & Sons.
Porter, M.E. and Kramer, M.R., 2011. The big idea: Creating shared value.
Stokes, D., Wilson, N. and Wilson, N., 2010. Small business management and entrepreneurship.
Cengage Learning EMEA.
Teece, D.J., 2010. Business models, business strategy and innovation. Long range planning.
43(2). pp.172-194.
Zott, C., Amit, R. and Massa, L., 2011. The business model: recent developments and future
research. Journal of management. 37(4). pp.1019-1042.
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LOGBOOK
Project Logbook for the chosen
organisation: Taj Stores
Name of the learner: Name of the Supervisor:
Project Title: Managing Business
Successful
Date:
Update of weekly research/ tasks
achieved (Account for a minimum
of six weeks with dates)
 What have you completed?
 Did you fulfil Task
requirements?
 Are you on track and within
deadlines set?
 Did you need to make any
changes to your project
management plan?
Comments
These tasks considered as
major impact of
digitalisation and
innovation on the small
scale businesses.
Yes
Yes
Yes
Any risks and / or issues
identified?
 Did you identify risks/issues
with a lack of skills required
for undertaking research
tasks?
 Did you identify any
additional risks/issues that
have an impact on the
project management plan?
No
No
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Problems encountered
 What barriers did you face?
 How did you overcome them?
There were lack of timing
and different types
resources as the higher
then expected which is not
required.
I reached to the final result
with the help of peer
members as well as team
leaders which is expected.
New Ideas and change of project
direction
It was conducted for
evaluating the several ways
for the purpose of
improvement of
organisational
performance.
What Have I learnt about myself
this week?
 How did I feel when I had to
deal with tasks/problems?
 Did I find it useful to
complete the tasks?
 How well have I performed?
What did I contribute?
 What can I improve on next
week?
I feel little bit stressed and
puzzled at that time.
Yes
After getting help from my
seniors, I have performed
well.
I will improve to
appropriate skills and
removing issues.
Tasks planned for next week
 Which tasks are priority?
 Have you set aside sufficient
time for completion?
Gathered Information
Yes, I got enough time
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Project plan status to date (on,
ahead, behind)
Up to date
Supervisor comments to address
Signature of the Supervisor and
date:
Template for Performance Review
Template to be attached with the
report by the learner:
1. What was the Project supposed to accomplish?
This project report has depends on the guidelines or
instructions that were provided.
2. Did the project succeed in its aims/ how do you know?
Specifically, please outline any evaluation and assessment
undertaken.
Yes, the project has been achieved successfully to its objectives
and aims as it is very important to consider to innovation and digital
technology for business organisation to increase growth and
competitive advantages.
3. What things do you think worked well and why? Evaluate all
17

aspects of the project (e.g initial inception, project activities and
project outcomes) from a range of perspectives.
I have conducted all necessary basic points of project report
which have helped me to wind up of project systematically.
4. What problems emerged during the project and how were they
tackled? Was there timely identification of issues and resolution
during the project process?
There were some difficulties in Interpretation and sampling
process which have earned for completing the project efficiently.
5. What did you learn from undertaking the project?
I have enlightened to examine efficacious communication
methods and subject matters.
6. How would you rate your performance as a management
consultant leading the project?
I will rate 8 out of 10 to myself.
7. What strengths and weakness of your performance did you
identify?
Handling problems in practical manner and work hard is my
strengths and my major drawback is my communication skills.
8. How will this inform and support your continuous professional
development?
This will support in conducting research report for me in an
effectively in the future . Thus, I have extended advantages and
uses of this assignment.
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