Managing a Successful Business Project Assignment | Milka

Managing a successful business
project
Title
How do multinational companies improve
the recruitment, selection and training of
their employees to meet international
requirements

Table of Contents
Introduction ...............................................................................................................................
...... 3
P1) Project aims and
objectives.................................................................................................... 3
P2) Project Management
Plan. .................................................................................................... 3
P3) Gantt
Chart............................................................................................................................ 6
P4) Research
methodology.......................................................................................................... 8
P5) Data
Analysis...................................................................................................................... 11
P6)
Recommendation.................................................................................................................
17
P7)
Reflection............................................................................................................................
18
Conclusion.................................................................................................................................
.... 18
References.................................................................................................................................
..... 19

INTRODUCTION
Human Resource Management refers to the process of recruiting, selecting and
providing opportunity of training and development to the employees of the organization. So
that, firm will get competitive advantage over competitors. It plays an important role in
achieving the goals and objectives of the business. International Organization for
Standardization has issued various standards regarding management of human resource
(Cascio, 2015). This project is based on Milka. The headquarter of the company is located at
Switzerland. It deals in wide range of products such as dairy products, confectionery, baby
food etc. Human Resource Manager of Milka is responsible to perform various operative and
managerial functions like hiring, selecting, providing compensation and training to the
workers. The Report will provide the ways in which Milka can improve process of
recruitment, selection and training.
P1)
Devise project aims and objectives for the chosen topic as specified above in the
assignment:
Aims
Recruitment is the process of attracting and influencing the candidates to apply for the
vacant job position in the organization. Whereas, in case of selection, Human resource
department of the firm select most suitable candidate to fulfill vacant job position. Training is
the process of improving the present level of skills of the employees. The aim of the
research is “To analyse the ways to improve recruitment, selection and training. A case
study of Milka.
Objectives :
Objective 1
 To highlight the importance of life-long learning, as functioning of training and
development to meet international STDS of HR practices.
Objective 2
 To identify the concept of hiring, selecting and training the employees that will help to
meet out international standards.
Objective 3
 To determine the importance of recruitment, selection and training of the workers that
will support Milka to meet international standards .
Objective 4

 To analyse the ways of providing on- the- job training, guiding/coaching and
individual development programmes for the employees.
Objective 5
· To recommend the ways to improve recruitment, selection and training that helps
the firm to meet out standards of recruitment, hiring and training at global level.
Research Questions :
· What is the value of hiring, selecting and training employees in Milka ?
· What are the ways for giving guiding and coaching, on- the-job training to the
workers ?
· What are the methods for improving the process of recruitment, selection and
training the employees ?
· What is the role of hiring, selecting and training employees ?
P2)
Produce a project management plan that covers aspect of cost, scope, time, quality,
communication, risk, and resources:
Project –
It is a unique attempt made by an organization to develop a certain type of tangible
or intangible result such as service , product or competitive advantage etc. Project involves a
series of different tasks that are to be implemented over a period of time. There are various
requirements of the project such as quality, cost, performance etc (Eyers, D. and Naim,
2019).
Importance of the project -
Project management refers to the act of planning, monitoring and controlling the work
of team members to attain specific goals in a particular period of time. It plays an important
role in achieving the objectives of the firm. Further, it helps the management to control the
cost and also to improve the quality of the products or services (Sitzmann, T. and Weinhardt,
2018). The current project is about identifying the ways in which Milka can improve the
process of recruitment, selection and training of the workers so that, it will meet international
standards.
Scope -
The current project will help Milka to realise the benefits of improving the process of
hiring, selecting and providing training opportunities to the employees in the future. Providing
training through On-the-job method, implementing formal training programmes for the
workers will help Milka to develop skills and competencies of the employees (Holm, A.B. and

Haahr, 2018). This will help the firm to gain competitive advantage over other organizations.
Researcher should possess adequate knowledge of the terms that are used in conducting
research. So that, aims and objectives of the study can be achieve.
Project Cost -
It refers to the total expenditure that firm will have to incur for completing the project.
Total cost of the project is consist of direct and indirect cost. There are various elements of
project cost like material, labour, overheads etc.
Total cost of the project :
It will describe the total cost that has to incurred for completion of the project for
improving the recruitment, selection and training of the employees of Milka. Researcher has
to develop the budget that will include expenses to incur in various categories for effective
implementation of the project.
Expenditure Amount in (£)
Expertise 15,000
Investment 20,000
Research and Development 10,000
Employees training 15,000
Resources for training and development 5,000
Cost of implementing changes in human
resource department
5,000
Total 70,000
P3)
Produce a work breakdown structure and a Gantt chart to provide timeframes and
stages for completion:
Time :
It is one of the major element of project management plan. It refers to the time period
required for completing the project in effective way. Therefore, it is essential for the
researcher to manage all the activities so that, project will be completed on time. To
accomplish the project, research will require approximately 100-180 days.
Quality :
It refers to the quality of the process, inputs that are used in completing the project.
Researcher should develop the quality plan for ensuring the better quality of the resources.

Quality of the equipments, tools and techniques that will be used for providing training to
staff must be good. Further, researcher should ensure that, company should recruit skilled
trainers for giving training to workers. This will help to achieve the aim and objectives of the
project.
Communication :
Communication is an important element of project management plan. Management
of Milka have to communicate the benefits and the risks that are associated with the project.
Researcher must develop a communication plan for communicating the details of the project
to internal as well as external stakeholders of Milka such as management, shareholders,
Government, creditors etc.
Risk :
Risk refers to the possibility that something that cause loss or harm. There are
various types of risks that may be related with project management . Such as risk related
with cost that may result due to inaccurate estimation of the cost, schedule risk which means
that, activities related with project take more time as compared to expected time. Other than
this, performance risk may arise which means that, project is failed to provide the desired
results. Researcher should maintain risk register to include all the details in respect of
project risk and possible solutions to overcome the risk (Kerzner, 2017).
Resources :
Resources are required for effective completion of the current project. Resources is
of various types such as human resource, funds, equipments etc. Researcher should ensure
that, Manager of Milka should possess expertise and skills for effective hiring, selection and
training of the employees as well as equipments must be available in better condition for
providing training to the workers to meet international requirements (Kliem, R.L. and Ludin,
2019).
Work breakdown structure -
It refers to the method of completing a complex task in fast way and in efficient
manner. It break down the whole project in individual and more manageable tasks. It helps
to improve team productivity and better management of the project (Kumar, 2019).

Gantt Chart -
It was developed by Henry Gantt between 1910-1915. The chart helps to define the
schedule of the project activities. It will help the researcher to define various tasks on vertical
axis and its schedule on horizontal axis (Lock, 2017).
Heading Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7
Submission of
research
proposal
Complete
background
information for
research

project
Collect
secondary
sources of
information for
the research
project.
Complete
research
methodology
and collect
primary and
secondary
source of
information.
Complete
collecting data
for the study
and present
the result.
Evaluate the
findings and
make
recommendati
ons.
Complete the
report and
submit final
report

P4)
Carry out small-scale research by applying qualitative and quantitative research
methods appropriate for meeting project aims and objectives:
Research methodology is a systematic plan that helps the researcher to conduct the
research in more effective way. It can be described as a framework within which the
researcher has perform the study. It involves the methods, designs that are used throughout
the study that helps to achieve aim and objectives of the research (McCusker, K. and
Gunaydin, 2015).
Research philosophy:
It refers to the idea about the way in which researcher has collected and analysed
and used the data. It mainly deals with the nature, source and generation of the knowledge.
Basically, research philosophy is of four types such as Pragmatism that uses mixed data
collection. According to this philosophy, research questions is the main factor of research
philosophy. Another is positivism, it is highly structured and requires a large sample. It is
based on the view that, knowledge can be gained with the help of observation. Realism
research philosophy relies on the idea of independence. It is based on the idea that scientific
methods supports in development of knowledge. Lastly, Interpretivism research philosophy
that requires small sample (McNichols, M.F. and Stubben, 2018).
Among all, the researcher chooses interpretivism research philosophy because it

supports the researcher to conduct the study in more precise way. The data collected will be
of high validity and trustworthy.
Research approach:
Research approach is a plan that involves detail method of gathering , analysing and
interpreting data. Research approach is mainly divided into three types that are Deductive
approach, in which assumptions and conclusions are true. It helps to test the validity of the
hypothesis. Inductive research approach, it does not involves development of assumptions
and it starts with formulating aims, objectives and research questions. Lastly, Abductive
research approach ,it helps to address the limitations that are related with other two
approaches (Pastore, F. and Pompili, 2019).
Above all, the researcher chooses Deductive research approach because it assist
the researcher to collect the best results of the study and also helps to perform the research
in a specific manner.
Research Design:
It is a combination of methods and procedures that are used to collect and analysed
the different elements of the research. It can be described as the choice of specific method
for collecting and analysing the data during the study. So that, it will help to specify the
research problem in an effective way. It is of two types that is exploratory and conclusive
research design. Exploratory research design, it helps to develop insights in respect of a
particular situation and it includes small size sample. Another is Conclusive research design,
it supports the researcher to select a particular course of action and it includes large size
sample (Schwalbe, 2015).
From the above, researcher chooses descriptive research under Conclusive
research design because, it helps to analyse the topics that are not quantifiable and assist
the researcher to achieve the aim and objectives of the research in more effective way.
Data Collection:
It refers to the process of gathering information from various sources so that,
researcher can provide answer of research questions. Generally, there are two methods for
collecting data primary and secondary data collection method. Primary research refers to the
methodology that researcher uses for collecting data rather than using the data collected by
previous research conducted by other person. Primary researchwill help to collect fresh
data regarding the current project of Milka for improving the way of hiring, selecting and
providing training to employees. This will help Researcher to achieve the purpose of study.
Secondary data refers to the data that was already collected by some other person .

Example of secondary data are government journals, magazines, books, papers of research
scholars etc. Data collection methods are divided in two categories. Quantitative method
of data collectionincludes mathematical calculations. It helps the researcher to generalise
the results of the study. Questionnaire is a series of questions that helps to collect
information from respondents. It is the common method of collecting quantitative data. For
quantitative research, Researcher has used questionnaire for collecting data using simple
random sampling.Qualitative researchdoes not involve numbers, it is related with words,
emotions etc. It helps the Researcher to ensure high level of understanding. Purposeful
sampling means sample selected by Researcher on the basis of features of population
(Silverman, 2016).
Researcher has used books, published surveys, journals for collecting secondary data.
Data Analysis:
It refers to the process of analysing, cleansing and modelling data with the objective
of collecting some information and also helps in effective decision-making. It is of two types
qualitative data analysis is non-numeric information. Quantitative data analysis may include
calculating the frequency to support or reject the assumptions (Talman, 2018).
Researcher chooses quantitative data analysis to conduct the current research study.
Sampling:
It is the method of selecting some people out of large population. Mainly it is of two
types. Probability sampling, in this every member of the population has a chance of
participating in the study. Non-probability sampling, all the members does not have chance
of getting selected in the study (Künnecke, 2018).
Researcher has choose Simple random sampling under probability sampling. In this,
researcher has selected 35 employees to conduct the study in effective way.
Ethical Consideration:
It is an important aspect of research. It defines the principles related with moral
considerations.
· Researcher should respect all the members of the survey and obtain their
consideration before conducting the research.
· Privacy of the participants should be ensured.
· Researcher should ensure confidentiality of data.
· Members should not be harm in any way (van Esch, Black, J.S. and Ferolie,
2019).

Questionnaire
Name:
Age:
Occupation:
Gender :
Mail ID :
1) Is the firm performs the process of hiring, selecting and training of the
employees on timely basis.
· Yes
· No
2) Do you feel that training and development programmes help to improve your
work productivity ?
· Yes
· No
3) Does human resource manager of Tesco provides on-the-job training,
mentoring and coaching etc.
· Yes
· No
4) Rate the effectiveness of interview process and other methods of selecting
workers.
· Poor
· Adequate
· Efficient
5) Which of the following needs to be improved during training sessions of the
employees ?
· Redesign the job
· Reorganising
· Remove the interference
· Improve the material provided during training sessions.
6) Which of the following method company will use for recruitment and selection
of employees.
· Video Conferencing
· Face to Face conversation
P5)

Analyse research and data using appropriate tools and techniques:
It refers to the process of cleansing and modeling data for collecting information with
the aim of informing conclusions and effective decision-making. Researcher has collected
data from 35 employees with the help of questionnaire.
Theme 1 : Majority of the respondents state that company follows the process
of hiring, selecting and training of the employees on timely basis.
Respondents
Yes 30
No 5
Interpretation:
From the above diagram, it is interpreted that there are 30 respondents who said
that, Milka is following the process of hiring and selecting the candidates on regular basis.
Whereas, remaining 5 respondents mentioned that firm is not following the process of
recruiting ,selecting and training the workers on continuous basis.
Theme 2
Majority of the respondents states that current training and development sessions are
not effective in improving the productivity of work.
Respondents
30
5
Yes
No

Yes 25
No 10
Interpretation:
From the above chart, it is interpreted that, there are 25 respondents who said that
the present training and development sessions and programmes of the company are not
very effective in improving the productivity of the workers. Another 10 respondents have
mentioned that, training and development sessions of the organization helps them to
improve their productivity. It means that, management should develop training programmes
that will help to improve the current level of productivity of the employees.
Theme 3
Majority of the respondents believes that human resource manager of Tesco
provides on-the-job training, mentoring and coaching etc.
Respondents
Yes 22
No 13
25
10
Yes
No

Interpretation:
With the help of above diagram, it can be understood that there are 22 respondents
who said that people working in Human Resource manager of Milka provides on-the-job
training and coaching to employees. Remaining 13 respondents believes that, human
resource professionals of the firm are not providing on-the-job training and coaching to the
workers of the company.
Theme 4
Majority of the workers believes that interview process and other methods of
selecting workers are not effective.
Respondents
Yes 10
No 25
22
13
Yes
No

Interpretation:
From the above chart, it has been interpreted that there are 25 respondents who said
that the current process of interview and other methods of recruiting and selecting the
candidates are not very effective. Remaining 10 respondents have mentioned that the
present interview process and selection methods are effective in selecting the employees.
Therefore, firm should make efforts for improving the process of recruitment and selection to
meet international standards.
Theme 5
Most of the respondents said that firm should Improve the material provided during
training sessions of the employees.
Respondents
Redesign the job 5
Reorganizing 10
Remove the interference 5
Improve the material provided during
training sessions
15
25
10
Yes
No

Interpretation:
From the above diagram, it has been interpreted that there are 15 respondents who
said that firm should improve the training material that management provides during training
sessions. Another 10 respondents have mentioned that firm should reorganize the training
sessions. Out of remaining 10 respondents 5 people said that, supervisor should redesign
the job of workers whereas, 5 respondents believes that, there must be less interference
during training sessions of employees.
Theme 6
Majority of the employees state firm should use video conferencing for recruitment
and selection of employees.
Respondents
Video conferencing 20
Face to face 15
5
10
5
15 Redesign the job
Reorganizing
Remove the interference
Improve the material
provided during training
sessions

Interpretation:
From the above diagram, it has been interpreted that there are 20 respondents who
said that firm should use the method of video conferencing for hiring and selecting the
candidates. Another 15 respondents believes that company should take face to face
interview for recruiting and selecting the workers.
Qualitative data analysis -
Factors Explanation in context of the company
Life long learning It refers to continuous development of
knowledge of employees either for
personal or professional development.
Milika should develop programme for
developing life-long learning of workers.
Guiding and coaching Guiding and coaching should be a part of
employees training in Milika. This will
help to encourage transparency in
communication.
No discrimination Employer of Milika should ensure that
there is no discrimination among
employees on the basis of gender,
religion etc.
Individual development programs Company should develop plan to support
the development of career of the
employees as well as their personal
20
15
Video conferencing
Face to face

development.
Interpretation -
In Qualitative data analysis, researcher has identified all the above factors such as
no discrimination, development of life long program etc. All these factors must be
part of HRM functions of Milika to meet out international standards.
P6)
Communicate appropriate recommendations as a result of research and data analysis
to draw valid and meaningful conclusion:
From the above, it is to be recommended that inductive research can also be used to
make the study more effective and it will help the researcher to perform the research in a
better way. Further, it is to be recommend that, management of Milka should develop new
policies regarding recruitment and selection of the employees that will promote non-
discrimination between the candidates on the basis of age, religion etc. New policy will help
the firm to improve life long learning of the staff. Manager of the company should make
efforts for developing new methods for imparting training and development opportunities to
the employees for individual development. Firm should use advance tools and technology for
providing training to the workers that will help to improve the current level of skills and
abilities of the employees.
All the above measures will help Milka to attain its aim and objectives.
In addition to the above recommendations, senior management of the organization
should consider the ways to improve the efficiency of human resource professionals to help
them in developing selection policy for the employees. Further, the present method of
conducting interview of candidates is not very effective. Therefore, management should
implement other ways for recruiting the candidates such as they must use video
conferencing etc. Apart from this, company should improve the information provided during
training sessions of the staff. Manager of Milka should provide new training material
according to the international standards to the workers. This will also help to improve their
current level of efficiency and productivity.

CONCLUSION
The above Report has outlined that it is very essential for multinational organization
to improve the process of hiring, selecting and providing training to the staff because it helps
the organization to meet international requirements. Further, it has also described that
management should consider new tools and techniques for imparting training to the
employees. This will result in improvement in present skills and abilities of the workers of
Milka. Further, it has described project management plan that includes the budget of cost. It
has also explained recommendation that firm should apply in future for improving
recruitment, selection and training of the staff. Moreover, it has outlined the challenges and
strengths faced by Researcher during the research.
P7)
Reflect on the value of undertaking the research to meet stated objectives and own
learning and perfomance:
Throughout the research study , I have learn new things and also realized that
performing the activities with standard time period is very essential. Before, starting the
research I was quite nervous because it was my first research but I was excited also
because the research will help me in my future career. Due to this research, I got an
opportunity to communicate with various people that helps me to improve my current level of
skills and abilities such as communication and interpersonal skills etc. This research has
improved my professional skills and competencies. It help me to develop the mindset
towards the ways in which multinational organization can improve recruitment, selection and
training of the employees so that, firm can easily meet out international standards. During
the study, I also faced various challenges but I have overcome those barriers with efforts
and full determination.
The entire journey is very useful in improving my knowledge, writing skills. It also
help me to overcome my hesitation of communicating with other people. The research has
also assist me on personal level. It has increase my level of self- confidence because I could
complete this study on time. At the end of Research, my time management skill has been
improved. Apart from this, it also assist me to learn new ways that will help me conducting
future study. I also got the opportunity to show my skills and capabilities in more effective
way.

REFERENCES
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