Managing Accommodation Services in Hospitality Industry

This article discusses the scale and size of accommodation services in the hospitality industry, different forms of ownership available, the role of grading, classification systems and online reviews, and the key roles within the front office and housekeeping departments. It also emphasizes the significance of forecasting linen stock and other guest supplies to meet demand and the importance of interrelatedness between housekeeping division within administration to provide quality provision and service.

Managing
accommodation services

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
P1. Determine Scale and size of accommodation service recovered in hospitality industry.......1
P2. Examination of different forms of ownership available on accommodation service............2
P3. Explain the role of grading, classification systems and online review..................................2
P4. Examination of arrangement of front office function in mixture of accommodation service
......................................................................................................................................................4
P5. Explain the key roles within front office department for arrangement ................................5
P6. Review of key points found in housekeeping division in organisation.................................5
P7. Assessment of significance of forecasting linen stock and other guest supplies in order to
ensure sufficient supplies to meet demand..................................................................................6
P8. Demonstration of importance of interrelatedness between housekeeping division within
administration to provide quality provision and service..............................................................7
P9. Examination of significance of scheduling maintenance or repair work to minimal
disruption of progress..................................................................................................................8
P10. Explain the importance of security in organisation.............................................................8
CONCLUSION ...............................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
The accommodation means the facility to provide living area to an individual. Generally,
the accommodation services are being provided by the hotels, resorts, etc. The accommodation
includes various facilitates in it such as dressing, food, bathing, swimming pool , gym, etc. These
accommodation facilities are generally provided at the tourist placers by the hotels situated there.
The accommodation gives a home feeling to the visitor as providing them all the basic facility to
live there. This project has taken a multinational company named Marriott International(Agag,
2019). This is a American multinational company. It has licence for residential, hotel and
properties in UK. It was founded by J Willard Marriott and his wife Alice Marriott. Marriott is
the largest hotel chain all over the world because of the largest number of available rooms. This
company has 30 brands with 8,000 properties containing 1,423,044 rooms in 131 countries and
territories. Marriott International was formed in the year 1993. after that the Marriott Corporation
was divided into two companies namely Marriott International and Host Marriott Corporation.
MAIN BODY
P1. Determine Scale and size of accommodation service recovered in hospitality industry
Hospitality industry can be taken as the wide class of service industry that includes in providing
various services to its customers like food and drink services, restaurant, travel and tourism, hotel and
lodging. The concept of accommodation can be explained as various facilities such as building, lodging
and room which provides shelter to an individual to live in and sleep altogether. The accommodation is
being categorized in various kinds which is offered by the hospitality industry by the way of hotel, resort,
etc. Basically, accommodation is the activity which gives accommodating services to consumer to satisfy
its wants and requirements for enhancing the experience with administration. Scale and size of
accommodation services are being discussed below as follows-
World-class services: This category of accommodative services luxury hotels that targets top
concern executives, entertainment celebrities and high ranked politicians as their primary market. They
offer high scale restaurant, couch and dining services to their customized(Aiello, Bonanno and Foglia,
2022).
Mid-range services: In this accommodation services the hotel services which involves the
largest part of the travelling people. Therefore, these hotels do not include elaborated services and proper
staffing. These hotels gives food and beverages, in-room services, uniformed services and other facility to
its consumers in order to heighten their experience with arrangement.

Budget or limited services: These kind of accommodations gives conformable, clean, safe and
budgeted room services to their guest in order to comply with the basic requirements. These hotels are for
budget minded individuals who demand for minimal services room and comfy stay without any extra cost
for costly work enjoyed by them.
P2. Examination of different forms of ownership available on accommodation service
There are various kinds of ownership and affiliation such as independently owned
properties along with the chain hotel management. This includes the franchise, referral groups
and administration contracts(Giousmpasoglou and Hua, 2020). All these forms of accommodation
service is being discussed as follows:
Independently owned properties: It is one of hotel ownership that provide freedom to owner.
This also includes high risk in the market. In this, the manager of the hotel is free for making any
decision with regard to staff, development and operational structure of institution. But they do
not get benefit of it in the brand name.
Hotel chain Management:
Management contracts: The management contracts means the hotel management
organisation that is the operating properties which is being owned by other person or unit. There
are some cases in which the hotel owners arrange the other person for operating its properties by
the way of management contracts. It is made by the person who has specialisation in hotel
administration. There is basically two reason behind operating this that owner does not have
skills and expertness. This means that it has any desire to be affect in hotel management.
Franchise: Franchise is one of the different method of owning of accommodation
service. This has its own advantage as well as demerit. This method get different benefit like
getting acknowledgement of name of brand in minds of user.
Referral group: Referral hotel is one of the method of operation of hotel ownership that
id being operated independently in the market. But, it also maintain affiliation which is being
given in the chain. In order to say this type of chain, the business needs to meet minimal
criteria(Lu and Tabari, 2019).
P3. Explain the role of grading, classification systems and online review
Classification system:
Classification system of hospitality industry is classified on different ways in different
country. In Europe, it is classified on basis of quality of service given by establishment. In US, it
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is divided on ground of facilities, money values along with the others things. Moreover, in UK, it
is classified by on basis of Scale of starts that consist of ratio from 1 to 5 stars. The one star is
representing the poor quality of service. In addition to this, the five star denotes the best quality
service. The grading explains the ways that give access to things related to good and bad service.
This is also provided by hotels and categorization which is one of ways that maintains the rating
by stars from the letter A to F.
Consequence of online reviews:
Online review is very crucial for any business. This is because it makes the impact on
decision devising of customers. Consumers before visiting anywhere check review about
company that is given by other company such as Trip Advisor and tailored related to service,
satisfaction of tailored, behaviour of staff, etc. If company does not have a good review, then
tailored are less likely to visit this place and it too impacts on market image of
institution(Petricek, Chalupa and Chadt, 2020).
Role of grading, online reviews, grading
The online review, grading and classification system plays an essential role for business
as it supplies description about service, facility, products, service, etc. to customers. Moreover,
this allow customers to create a good decision and good plan for the institution. The hotel
Marriott International is one of organisation that has good reviews given by its customers on
sites like Trip Advisor with regard to their facility, satisfaction of the customer, etc. This provide
assistance to gain loyalty of customers for this hotel. There are a lot of people who are
complying the social media by which they can connect with various people. Further more, if a
person is planning to go at some destination, they can check the review given by people with
respect to the facility given by the respective hotel.
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P4. Examination of arrangement of front office function in mixture of accommodation service
There are various function which has to be played by various people working in front
office division. Some of these utility are in the front office department in Marriott International
hotel. These are discussed as follows-
Reservation: Reservation is a crucial function in hotel concern where the employees
requires to deal with different request that is being send by the customers for booking
accommodation work. These request is being received from the customers by using various
mode like telephone, official website of company, email, etc.
Reception: The reception is another utility of front office division which is dealing with
guest instantly. These people hospitable guest in friendly and professed ways. This acquire
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crucial information about guest and too assigning room to visitor(Petricek, Chalupa and Chadt,
2020).
Guest Service: It is other function that provides the customer good experience in hospitality
business. These people aid in building the good relation between organisation and tailored. It
also assist to improve experience of customized in stay in hotels of the country.
P5. Explain the key roles within front office department for arrangement
There are various people working in front office division that has different roles and
obligations in an organisation. Moreover, these people too include the front office manager,
guest service manager, reception manager, night audit manager, etc. Some of roles and
obligations which played by these individuals in front office division which are as follows:
Front office manager: Front office administration is a person who has obligation for
making various superior decision with regard to front desk in a hotel. On the other hand, the
front office managers too need to keep good occupancy in hotel. Front office administrator in the
selected hotel needs to manage and give the training to its front office team. It would too ensure
friendly and professional behaviour with guest that would too needs to deal with guest in
managing their complaints.
Reception manager: Reception manager is an individual who provides direction and leadership
to team reception. This portion is welcoming guest on its coming in. this too procuring different
important data from guest in order to accomplish the process of registration. They also give
rooms to the guest along with sending various notification receipts to the concerned department
of the hotel(Ren, et.al, 2018).
Head Concierge: Concierge head is the worker who provide different information as
well as individualized services to their guest. This involves the reservation of dinner, obtaining
tickets , tour and travel arrangement, etc. These people player’s different roles like making
reservation, composing transportation for invitee and also providing data to guest relates to local
places, photo exhibition or art show.
P6. Review of key points found in housekeeping division in organisation
Housekeeping section is one of department that is in hospitality industry. This has
responsibility related to cleanliness, aesthetic upkeep, rooms, maintenance of public area,
surrounding along with the back area of the hotel. This department player’s different roles and
responsibility in the selected hotel which is being mentioned below as follows-
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Managing HR concern: Housekeeping department is the division which needs to
manage the human resource concern. This is because they need to maintain high turnover in
arrangement. The executives of this section is recruiting and selecting different employees in
order to perform various task of work department in the hotel. They also amend the motivation
of employees for enhancing the satisfaction(Simangunsong, 2021).
Managing and prediction of inventories: Housekeeping department requires to ensure
some inventories in an arrangement. This includes the towels, soap, pillow, shampoo, etc. It is
important to carry off and forecast inventories for administrating the smooth service in the
chosen hotel. As it improves contentment of customers with institution and as enhance their
experience with the company.
Managing multicultural team: the housekeeping department also requires to manage
diverse cultural team as international arrangement is hiring employees from various countries
which form the problems of cross culture in an arrangement. Hence, the housekeeping
department is bring off multi culture team in arrangement of the selected organisation(Stevens and
Sivasathiaseelan, 2022).
Budget and control of expenses: the employees of housekeeping department too
requires to keep budget for their division and control of various expenses of institution. They
require to ensure optimal utilisation of the things in its department. This would too ensure there
is no loss of resource at the organisation.
P7. Assessment of significance of forecasting linen stock and other guest supplies in order to
ensure sufficient supplies to meet demand.
Forecasting linen stock and the other guest who gives in organisation is one of crucial
task for housekeeping section. It plays essential role in business because it is an essential for
satisfaction of customised and also enhance experience of visitor. This is a crucial for various
reason that is as follows:
Enhanced customer satisfaction: The forecasting linen stock as well as the guest supplies is an
essential task as it helps to change satisfaction of customized. With this forecast, worker of hotel
is capable to provide essential supplies to guest that is important for it to stay in hotel
area(Stienmetz Liu and Tussyadiah, 2019).
Better brand image: This provides a good service and different necessary supplies aid to
improve image of institution in mind of consumers. It improves customer’s contentment which
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directly connected with image of brand. Accelerative satisfaction of customers consequence in
addition brand image for the chosen hotel.
Avoiding wastage: Prediction linen and guest provides to avoid the wastage in an arrangement.
Avoiding wastage aids in reducing the cost of company. This would aid them to reduce cost of
organisation.
Linen Inventory administration: Linen management includes various linen which assist to
maintain administration of linen. There are various types of linen which is discussed as follows:
Bath Linen: Bath linen includes the towels, bath robes, bathmats, napkins, shower curtains, etc.
Bed Linen: Bed Linen is one which includes the bedsheets, curtains, protector, pillowcases etc.
P8. Demonstration of importance of interrelatedness between housekeeping division within
administration to provide quality provision and service
Housekeeping division is one of essential department in the business of hospitality . This
is because it involves the other department to maintain the efficacy of work. This too meet with
the satisfaction of customers. Moreover, there are different department in Hotel Marriott
International which helps to ensure easy operation. These division includes front office
department, food and beverage department, housekeeping department, sales and marketing
department. All these divisions are working for joint goals of Business. This has the important
roles but there is interrelatedness between these divisions. Interrelationship between these
division of Hotel Marriott International are as follows:
Housekeeping and Front office division- the housekeeping and front office section are those
divisions who are inter depended on each other. The front office department gives continuous
information about engagement of guest room which the housekeeping department keep room
before reaching of guest in the hotel(Stienmetz, Liu and Tussyadiah, 2020).
Housekeeping and food and beverage department: Housekeeping department is also
interconnected with Food and beverage department which helps them to provide good service to
customers. Housekeeping division ensure proper contentment of demand. The guest does not
necessitate anything. This department too ensure cleanliness in food division of hotel that would
help in enhancing the of tailored.
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P9. Examination of significance of scheduling maintenance or repair work to minimal disruption
of progress
Maintenance aids to enhance contentment of customers with their experience. Marriott
International Hotel is ensuring correct repair and maintenance to tailored which provide comfy
stay which helps to heighten experience of customers. This would too help in enhancing the
experience of customers. It too assists in increasing word of mouth marketing by which guest is
presenting its friends and family about service enjoyed by them through the different
departments of company. Scheduling repair as well as maintenance is one of crucial thing that
are as follows:
 Scheduling of care and repairing aids in Marriott International Hotel to manage their
operation efficaciously and also estimate the breakdown.
 It too aids in reducing the additional cost of institution and manage practicality in
premises.
The scheduling repairing and adequate care helps institution to increase satisfaction of
customers and too decrease the probability of unexpected alterations in room. This would aid in
maintaining the stability in procedure offer by company. The work of repair cannot be done in
emergency. Hence, it should be done on day-to-day basis which aid in reducing the reservation
of funds along with aiding to reduce problems in the company. It too assist in increasing the
effectiveness of premises by complying with the certain practices along with the clinical
equipment.
P10. Explain the importance of security in organisation
Proper, effective along with reliable workplace security in an organisation which facilitates
arrangement to reduce the liabilities of paying the compensation, social security expenses along with the
insurance which is to be paid by the organisation for its stakeholder. Marriott International organisation
ensures different security measures within arrangement that enhances organisational brand representation
in market along with attracting the customers. The security is very crucial for organisation to defence
concern against various security risk which effects the business performance practically. It facilitates
organisation by maintaining customers loyalty and trust(Tan, et.al, 2021).
CONCLUSION
From above mentioned project report, it can be concluded that the carry off the
accommodation service efficaciously would enhance experience of tailored. There are different
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size along with the scale of service which has the work class service, budget, limited service and
mid-range service. There is different factor which create effect ion decision making of
customized. Front office division too includes the different function like front desk, reservation,
guest service, reception, etc. Different people employed in different function are complying with
the different roles which are essential to manage and run arrangement effectively.
REFERENCES
Books and Journals
Agag, G., 2019. Understanding the determinants of guests’ behaviour to use green P2P
accommodation. International Journal of Contemporary Hospitality Management.
Aiello, F., Bonanno, G. and Foglia, F., 2022. On the choice of accommodation type at the time
of Covid-19. Some evidence from the Italian tourism sector. Current Issues in
Tourism, 25(1), pp.41-45.
Giousmpasoglou, C. and Hua, T.T., 2020. The Use of Self-Service Technologies in Budget
Hotels: The Case of Bournemouth. European Journal of Tourism, Hospitality and
Recreation, 10(3), pp.251-261.
Lu, L. and Tabari, S., 2019. Impact of Airbnb on customers' behavior in the UK hotel
industry. Tourism Analysis, 24(1), pp.13-26.
Petricek, M., Chalupa, S. and Chadt, K., 2020. Identification of consumer behavior based on
price elasticity: A case study of the Prague market of accommodation
services. Sustainability, 12(22), p.9452.
Petricek, M., Chalupa, S. and Chadt, K., 2020. Identification of consumer behavior based on
price elasticity: A case study of the Prague market of accommodation
services. Sustainability, 12(22), p.9452.
Ren, L., et.al , 2018. Investigating accommodation experience in budget hotels. International
Journal of Contemporary Hospitality Management.
Simangunsong, E., 2021. The factor analysis of demographic, purchasing behaviour, and
customer satisfaction of budget hotel. BISMA (Bisnis dan Manajemen), 13(2), pp.121-
134.
Stevens, A. and Sivasathiaseelan, D., 2022. Safeguarding asylum-seeking children housed in
contingency accommodation is everyone’s responsibility. Bmj, 378.
Stienmetz, J.L., Liu, A. and Tussyadiah, I.P., 2019. UK residents’ opinions of peer-to-peer
accommodation impact on quality of life. In Information and Communication
Technologies in Tourism 2019 (pp. 80-91). Springer, Cham.
Stienmetz, J.L., Liu, A. and Tussyadiah, I.P., 2020. Impact of perceived peer to peer
accommodation development on community residents’ well-being. Current Issues in
Tourism, pp.1-19.
Tan, Y., et.al , 2021. Hotel performance in the UK: the role of information entropy in a novel
slack-based data envelopment analysis. Entropy, 23(2), p.184.
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