Importance of Security within Hospitality Services

The provided assignment emphasizes the importance of security within hospitality services, focusing on InterContinental Hotels Group as a case study. It highlights the need for safe and secure environments for both guests and staff members, including biometric locks and high-tech security systems to protect personal data. The assignment also touches upon housekeeping and its integration with various departments in the hospitality sector.

Managing
Accommodation Services(Part-2)

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 3............................................................................................................................................3
P6 Review the key roles found within the housekeeping department in a selected organisation.
.....................................................................................................................................................3
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand...........................................................................................................................4
P8 Importance of inter relationship between different key departments and house keeping......5
TASK 4............................................................................................................................................5
P9 The importance of scheduling maintenance or repair work to minimise disruption to
guests...........................................................................................................................................5
P10. Discuss the importance of security within a selected organisation.....................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The services of accommodation refers to proving facility of hospitality for guests. This
includes accommodation of room, food, entertainment, fitness, travel and many more. Inter
Continental Hotels Group is a British multinational hotel, it was founded in April 2003. The present
report will emphasizes in gaining information about the contribution of housekeeping in
accommodation services (Odunlade, 2012) . The report will be end up by providing facilities to
guest and along with this importance of security will also get discussed.
TASK 3
P6 Review the key roles found within the housekeeping department in a selected organisation.
House keeping is very essential part of InterContinental Hotels Group, as this help them in
cleaning and maintaining their rooms and premisses. There are various roles which house keeping
has to play in InterContinental Hotels Group, some of them are as follow :-
1. Cleaning the rooms and other areas according to the standards of company. In this they have
to clean the beds, dusting, vacuuming, and cleaning and sanitizing bathrooms.
2. Take care about cleaning of uniforms of employees of different departments and proving
them clean uniform.
3. Handle and store the chemicals in safe areas which are detailed according to legislations of
company and their department.
4. Have to greet guest and also have to acknowledge them.
5. Have to give detail to their superiors when service and cleaning of room get completed, so
that they can sold or provide rooms to guests (Rose, 2014) .
6. Detail their supervisors about wear and tear in premisses, that they can provide needed
repair. Also have to give details about unsafe conditions at arises in premisses.
7. Have to report immediately for any health or safety accident, and also all the safety rules
and procedures should be followed by them.
8. For ensuring the guest satisfaction, they need to respond guest complaints, special requests
and take actions accordingly.
9. Minimise the waste in area of house keeping and also monitor and control suppliers and
amenities.

P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand.
InterContinental Hotels Group is one of the biggest hotel in the world. It is very important
for them to make sure about the proper supply of guest supplies, so that they can meet the demands
of their guests in proper manner. Following is the importance of guest suppliers for
InterContinental Hotels Group :-
Guest Suppliers Importance
Bedding and Bedside This supply includes the quality of beds,
mattresses, pillows and their covers. Every guest
want a proper set of bed, that can provide them
comfort. Along with this, there should be a
telephone device along with with a list of
numbers, that can help guest to call important
departments of hotel for different services.
Lenin It is the set of towels provide by hotel in guest
rooms. It is very important for them to provide
different sized towels to their guests, so that they
can use it accordingly. It is very important for
them to keep their towel clean.
Beverage Tray This is tray which is also known as hospitality
tray, it is generally the welcome beverages that
are provided to guests. This tray consist of
different welcome drinks like, cold drinks, tea or
coffee (Wirtz and Lovelock 2016) . This also
have different snacks like continental food or
any regional snack.
Bathroom attachments It is the products and facilities provide by hotel
in bathroom of the room. In this they use to
provide Vanity tray which consist of shampoos,
shower gel, and conditioners. Along with this,

bath tub, mixer of hot and cold water, toilet
paper and other are provided.
P8 Importance of inter relationship between different key departments and house keeping.
It is very important for a organisation of hotel and service industry, to make a proper
relationship between their different departments. It is very much essential for them to make good
relations between house keeping and their other departments. Some of them are as follow :-
1. Coordination of House keeping with front end office : It is very important for
organisation like InterContinental Hotels Group to make coordination between house
keeping and front office. This help them in sharing the details related to occupancy,
which make it easier to elaborate the requirement of occupancy. This also help house
keeping in keeping the hotel premisses clean, and also front office make house keeping
avail about the special guest, so that they can provide special attention to them.
2. Coordination of house keeping with food and beverage : It is very much important for
InterContinental Hotels Group, as they have to take care about the cleanness in their food
area. This will help in keeping the kitchen clean, and also help in collecting the used
uniforms of food and beverage department and giving them ready uniforms. It also help
in providing special welcome drink and VIP amenities for special guest of their
organisation (Clement and Bigby, 2012) .
3. Coordination of house keeping with human resource management : Human resource
management is a department which use to maintain the man power of an organisation. It
is very important for house keeping of InterContinental Hotels Group to make
coordination with them, as this will help in getting new and quality employees. They also
help house keeping in getting compensation related to salary and over time.
TASK 4
P9 The importance of scheduling maintenance or repair work to minimise disruption to guests.
For an organisation of hotel industry, it is very important for them to keep and maintain
their premisses clean. As the guest coming to stay in hotel, firstly notice the cleanness of the
premisses. Below are some schedule maintenance that can minimise the disruption to guest :-
1. On site renovation and refurbishment : This is one of the important maintenance, which
is required to be done on regular basis for betterment of organisation. In this, organisation

goes under renovation for making changes in their premisses, this make their
environment looks good and also help them in attracting guests. Here, they do not
schedule only infrastructural changes, but also plan changes for their interiors also.
2. HVAC system maintenance and repair : It stands for Heating, ventilation, and air
conditioner. It an important system for a Hotel, and it is very important for
InterContinental Hotels Group to make a proper maintenance system and process for this.
This is used for providing ventilations and air conditioners for the rooms and other areas.
Therefore, it is very important for hotel to maintain HVAC system on regular time
period, so that hygienic air can be circulated in premisses (Common and et. al., 2016) .
3. Contingency planning and disaster management : Contingency plan is a plan used by
organisations when the outcome of their first plan is not according to their usual plans.
These are generally used in the case of disasters, therefore, it is very important for them
to make plans related to disaster and maintain them in a regular time period.
P10. Discuss the importance of security within a selected organisation.
InterContinental Hotels Group, is one the biggest hotel brand of the world. It is a British
multinational hotel, which was founded in April 2003. Being a hotel, it is very important for them to
take care about the security of the premisses, so that guest can come and stay with relax. Along with
customers, it is responsibility of organisation to provide a safe and secure environment to their staff,
so that they can work properly. Below are some security aspects that must be provided by
InterContinental Hotels Group :-
1. Safety and security of person : For InterContinental Hotels Group it is very important to
provide security and safe environment for their guests and staff members. While it come to
staff, it is very important for hotel to provide an environment which is safe and secure to
work. For this they can use biometric lock on gate of restricted areas like security cabin,
laundry rooms and other (Dei Mensah and Mensah, 2013) . Along with this for the safety of
guests, hotel and hire some specialised security agencies that can provide security for 24*7
to hotel premisses.
2. Safety and security of system : System of InterContinental Hotels Group has huge data of
customers, which need to be kept safe so that no can use that personal information in any
illegal activity. For this, they can opt high tech security system, which can make their
system secure from external attacks.

CONCLUSION
From the above discussion, it has been concluded that, the services of accommodation
provides facility of hospitality for guests. This includes accommodation of room, food,
entertainment, fitness, travel and many more.. House keeping is a field in hospitality sector
which is integrated to every department. Along with this, importance of security has been also
been discussed as it is very important to provide security and safe environment to guests and staff
member.

REFERENCES
Books and Journals
Odunlade, R. O., 2012. Managing employee compensation and benefits for job satisfaction in
libraries and information centres in Nigeria.
Rose, J., 2014. Working with young people in secure accommodation: from chaos to culture.
Routledge.
Wirtz, J. and Lovelock, C., 2016. Services Marketing: People, Technology. World Scientific
Publishing Company.
Clement, T. and Bigby, C., 2012. Competencies of front-line managers in supported
accommodation: Issues for practice and future research. Journal of Intellectual and
Developmental Disability. 37(2). pp.131-140.
Common and et. al., 2016. Managing public services: Competition and decentralization.
Elsevier.
Dei Mensah, R. and Mensah, I., 2013. Management of tourism and hospitality services. Xlibris
Corporation.