Managing Accommodation Services in the Hospitality Industry

Managing
accommodation
services

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
PART 1............................................................................................................................................1
covered in presentation...............................................................................................................1
PART 2............................................................................................................................................1
Explanation of organisation of front office roles within a category of accommodation services.
.....................................................................................................................................................1
Key functions of the front office sections:..................................................................................2
Analyse the practices of front office department within the company:......................................2
Review the key functions found within the housekeeping section in chosen company.............2
Relevance of forecasting linen stock as well as other guest supplies to monitor sufficient
supply to fulfil demand...............................................................................................................4
Relevance of interrelationships among housekeeping as well as other key departments within
a selected company.....................................................................................................................4
Critical evaluation of a range of various accommodation services as well as the role front
office plays in accomplishing positive grading, classifications and reviews to fulfil overall
business goals:.............................................................................................................................5
Identify importance of scheduling maintenance or repair work to reduce disruption to
customers:...................................................................................................................................5
Discuss the importance of security within a selected organisation:............................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Managing accommodation facilities play vital role in the success of hospitality industry,
proper management of the various services provided by the hospitality industry helps to gain
effective customer satisfaction and growth in the market. The establishment of appropriate goals
and objectives of the hotel industry refer to the progress of actual outcomes in the market and
this provide appropriate knowledge and information about the services provided by the hotels
and other sectors of hospitality industry (Gibson and Parkman, 2018). Appropriate growth and
success of hotel industry based on the how happy the guests are form the services that hospitality
provide to them. they provide actual growth to the service sector by providing actual and
effective services to their customers. This report is based on Mandarin Oriental Hyde Park,
London, hotel is one of the most luxurious and most expensive multinational restorations that
provide high level of comfort to the customers and provide them actual luxury feel in the hotel
industry. This report includes information about the front office section of the hotel, also this
analyse the tasks of the front office sector, also this explains the key roles found within a
hospitality sector. Also this explains the importance of interrelationship with the key department
of the organization.
MAIN BODY
PART 1
covered in presentation
PART 2
Explanation of organisation of front office roles within a category of accommodation services.
Front office department in the hospitality sector plays significant role in the customer
satisfaction and growth in the hospitality business. Is the place where the guest knows about the
services and greeting of the people in the hotel (Fricke, 2017). In the terms of hotel Mandarin
Oriental Hyde Park, the front office department of the organization focus on provide effective
information to the customers so that they can get to know about the luxury comfort that hotel
will provide to them. they take the responsibility about the follow of the guests arrive in the
hotel. They fill all the formality of check in and check out and that help the guests to get
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