Managing Accommodation

This report discusses the various aspects of managing accommodation services in hotels. It covers the role of housekeeping in ensuring guest comfort and maintaining cleanliness. It also explores the coordination between housekeeping and other departments such as front office, maintenance, and security. Additionally, it highlights the importance of facilities and security in providing a positive experience for guests. The report concludes by emphasizing the significance of these factors in the growth and success of the organization.

Managing Accommodation

Table of Contents
INTRODUCTION ..........................................................................................................................3
LO1 .................................................................................................................................................4
LO2..................................................................................................................................................4
LO3 .................................................................................................................................................4
LO4 Role facilities and security plays within accommodation services. .......................................7
CONCLUSION ...............................................................................................................................9
REFERENCES ...............................................................................................................................9

INTRODUCTION
Managing accommodation is not an easy task and require a lot of efforts to implement
growth and success of organization easily. Managing hotel is not an easy task for an individual
need to know staff and coordinate with each and every department of business. Hotel Hilton is
one of the leading company with large number of customers overall presence of their business
make them effective and attractive in market. Report will discuss about all types of
accommodation services available in hotel to make their guest satisfied. Discuss about role of
front office department and contribution of housekeeping department for development of hotel
and to keep guests satisfied. Discuss different role and facilities provided by security department
to their employees.
LO1
Completed in PPT
LO2
Completed in PPT
LO3
Role of housekeeping
Housekeeping department play an important role in overall development of hotel industry
by satisfying guest and provide them proper comfort and facilities to make them achieve their
goals easily. Housekeeping department is important to keep hotel clean and comfortable for their
guests. Some roles and responsibilities of housekeeping department in hotel Hilton are as
follows.
Ensure care and comfort of guests
Housekeeping department of hotel make sure that their guests will get quality services
and take care of their comfort(Vieytez, 2017.) . In context of Hotel Hilton housekeeping
department provide quality and comfortable cushions to their guests and take care of customers
for smooth running of their business.

Maintain hygiene and cleanliness
Housekeeping department of hotel Hilton is responsible to maintain high standard of
cleanliness in all important areas in hotel like wash rooms, toilets, changing room, health club.
Hygiene in hotel help to maintain positive environment for guests and develop a positive
environment in an organization easily.
Privacy
Privacy of each and every guest is prime concern of hotels. In hotel Hilton employees are
trained effectively to enter into the room of guests and follow proper procedure.
Safety and security
Housekeeping department make sure about providing proper security and safety to their
guests(Jenčková, 2017.). In context of hotel Hilton housekeeping department make sure that fire
fighting equipment's and emergency alarms are working all the time in guests rooms. Ensure
noise free and quiet atmosphere in areas and maintain effectiveness of products and services.
Decor
Creating an attractive and classy ambiance is one of the major concern for housekeeping
department in hotel. In hotel Hilton housekeeping department provide proper uniforms and and
adequate inventories to staff and maintain environment for employees as well as for guests in
hotel. Housekeeping department maintain good relation with all other department for their
smooth working and to complete task on time.
Managing and forecasting inventories
Housekeeping department in hotel play an important role in each and every stage of
business and maintain proper uniform for employees, provide proper equipment's to each and
every room and maintain stock of cleaning supplies to use them in requirement. Manage linen in
rooms, restaurants, banquet hall, conference venues and maintain inventory as well in hotel.
Prepare proper laundry requirement for hotel linen, staff uniforms and guests clothing as well.
Ensure proper training and supervision to all staff members attached to the department to fulfill
needs of organization and establish at a large scale. Housekeeping department in hotel Hilton
analyze stock level and make efforts to maintain stock and minimize wastage according to
requirement of business and achieve goals and objectives of business easily.
Budget and control expenses

Housekeeping department help Hotel to maintain budget according to requirement. Use
each and every resources of hotel according to requirement to maintain effectiveness of hotel and
their products and services(Syai’dah, 2018.) . Control expenses according to requirement of
organization to reduce expenses and maintain goals and objectives of organization achievable
and attractive. Controlling expenses help organization to grow at a large scale and achieve
objectives easily.
Guestroom cleaning
Housekeeping department play an important role in maintaining proper environment and
cleanliness in guests rooms to make them satisfied with their hotel services. Take care while
using chemicals and equipment's that will affect health of guests and provide them safe and
secure environment in hotel. Housekeeping department take care about government rules and
regulations to maintain effectiveness of environment in hotel and provide positivity to their
employees. Department take care about daily cleaning of room, cushions and mattress.
Environment friendly procedures for sustainable housekeeping
Housekeeping department of Hotel Hilton take proper care while using products and
services to maintain an environment in hotel by providing their employees with effective
services and healthy product. Take care about using certified cleaning products, green detergents
and use them effectively to provide quality services to their guests.
Relation between housekeeping and other department in Hotel
Housekeeping department and front office
Both housekeeping and front office department are important for development of hotel
and providing quality services to guests(ÖZTÜRK, ERGÜN and KUTUKIZ, 2016.) .
Coordination between both department is required for smooth running of business and to achieve
goals and objectives easily. Front office department provide list of guests about their arrival and
departure at hotel so housekeeping is able to maintain cleanliness and inspected hotel rooms
according to requirement.
Maintenance department and housekeeping
Housekeeping department is largely depended on maintenance department to keep each
and every thing in working condition. In context of Hotel Hilton when housekeeping department
on their duty while cleaning and maintaining all facilities in hotel they find any deficiency in
hotel facilities they immediately call maintenance department to solve their problems.

Housekeeping coordination with security department
Hotel staff need to make sure about proper security and privacy of their guests.
Housekeeping department inform security department when they find any suspicious activity in
hotel like theft, key lost or damage to property and security department is responsible to take
necessary actions to handle emergency.
Housekeeping coordination with store department
Housekeeping department play an important role in ensuring day to day activities of
business in hotel(Badzri, Bakar and Clare, 2018.) . Maintain cleanliness and maintain stocks of
linen and supplies. Whenever a item or stock is required for proper maintenance of guest rooms
housekeeping department calls stores department and get required products and services for
fulfillment of their duties.
LO4 Role facilities and security plays within accommodation services.
Security department play an important role in developing an positive environment for
employees in an organization and make them work according to requirement of organization to
achieve goals and objectives of business. Overall concern of guest is their security in Hotel and
and security manager need to take proper care about providing security to their guests. In context
of Hotel Hilton security department is responsible to manage effectiveness of organizations
products and services and work according to requirement and establishment of business at a large
scale.
Role of security manager
Crime prevention and investigation
Security manager in hotel is responsible to manage crime and take necessary actions to
solve issues in hotel. Security manager of Hotel Hilton try to analyze reasons for crime and
issues in hotel and investigate reason for arising issues in hotel premises.
Training of staff for emergency
Maintaining security is required for each and every hotel to achieve their goals easily and
more effectively(Turner, Baker and Morris, 2018.) . In context of Hotel Hilton security managers
train staff according to requirement and manage all work to improve efficiency of their products
and services. Train staff for emergency procedures and according to requirement of business.
Inspection

Security manager inspect each and every department of business to know any problem or
issues arising in their organization and try to solve those issues by taking necessary steps in
achievement of goals and objectives easily. Inspection help them to maintain proper security for
guests as well as employees in hotel.
Maintain all machinery in working condition
Maintenance manager also play an important role in growth of business at a large scale.
Maintenance engineers of hotel make sure about each and every issue in their organization and
try to solve those issues effectively towards development of business at a large scale. Maintain
all machinery in working condition to minimize problems to guest in organization.
Maintenance
Hotel productivity largely depends on their maintenance department and help to take
important decision with perfect strategy and fulfill needs easily(Gaines, 2019.) . In context of
Hotel Hilton manager take necessary steps and regular check on machinery to reduce wastage
and achieve goals and objectives of organization. Staff check all electronic equipment's and
machinery of hotel to keep them in proper condition. Preventive maintenance when an problem
arises in hotel employees and staff take necessary steps to reduce impact of those changes and
issues on overall working of organization and establish their business easily. It help to ensure
about long lasting productivity in organization make efficient use of tools to achieve goals and
objectives of business. Maintenance department of hotel Hilton work according to set schedule
for smooth working of their business as well as without disturbing guests in hotel. Schedule help
minimize efforts and workload on employees.
Relation between maintenance department and housekeeping
Both department is required for growth of business and to achieve goals and objectives of
organization and improve efforts of business at a large scale. Housekeeping department help
maintain cleanliness and hygiene in guests rooms. Whenever housekeeping department of hotel
work on their duty if an fault of problem they analyze in machinery and equipment's of hotel
they try to solve those issues work effectively to achieve goals and objectives of business.
Maintenance department get information about problems in machinery with help of
housekeeping and try to solve those problems of customers more effectively.
Security

Security play an important role in working of business and Hotel. Security department of
Hotel Hilton work according to set rules and guidelines of organization. Hotel provide key card
access to their guests to reduce chances of theft and all other problems in hotel(Yakusheva,
2019.)
. Key card reduces issues that guests face in hotel. Security manager of hotel prepare plans to
make safe and secure environment for their guests provide alarms, camera system to take care
about security provide fire procedures to their employees.
CONCLUSION
In this report all accommodation services available in hotel help to keep guests satisfied
and improve their experience and develop organization at a large scale. Front office department
is a first person who will interact with guest and their appearance make an impact on guests.
Housekeeping department help to maintain cleanliness and achieve goals and objectives of
business easily and more effectively. Housekeeping department is responsible to maintain
hygiene and work according to requirement. Security department take care about safety of guests
and employees in hotel, make them more effective and achievable in development of
organization at a large scale.

REFERENCES
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10th GRADE OF “HOTEL ACCOMODATION” DEPARTMENT AT STATE
VOCATIONAL HIGH SCHOOL 1 BATU (Doctoral dissertation, University of
Muhammadiyah Malang).
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