Managing Accommodation Services in the Hospitality Industry

This report discusses the management of accommodation services in the hospitality industry, focusing on the role of front office in customer satisfaction and business goals. It explores the organization of front office roles, key functions of the front office sections, practices of the front office department, and the importance of interrelationships among departments. The report also covers the relevance of forecasting linen stock, the role of housekeeping, and the importance of scheduling maintenance and repair work. The case study used is the Mandarin Oriental Hyde Park hotel.

Managing
accommodation
services

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
PART 1............................................................................................................................................1
covered in presentation...............................................................................................................1
PART 2............................................................................................................................................1
Explanation of organisation of front office roles within a category of accommodation services.
.....................................................................................................................................................1
Key functions of the front office sections:..................................................................................2
Analyse the practices of front office department within the company:......................................2
Review the key functions found within the housekeeping section in chosen company.............2
Relevance of forecasting linen stock as well as other guest supplies to monitor sufficient
supply to fulfil demand...............................................................................................................4
Relevance of interrelationships among housekeeping as well as other key departments within
a selected company.....................................................................................................................4
Critical evaluation of a range of various accommodation services as well as the role front
office plays in accomplishing positive grading, classifications and reviews to fulfil overall
business goals:.............................................................................................................................5
Identify importance of scheduling maintenance or repair work to reduce disruption to
customers:...................................................................................................................................5
Discuss the importance of security within a selected organisation:............................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Managing accommodation facilities play vital role in the success of hospitality industry,
proper management of the various services provided by the hospitality industry helps to gain
effective customer satisfaction and growth in the market. The establishment of appropriate goals
and objectives of the hotel industry refer to the progress of actual outcomes in the market and
this provide appropriate knowledge and information about the services provided by the hotels
and other sectors of hospitality industry (Gibson and Parkman, 2018). Appropriate growth and
success of hotel industry based on the how happy the guests are form the services that hospitality
provide to them. they provide actual growth to the service sector by providing actual and
effective services to their customers. This report is based on Mandarin Oriental Hyde Park,
London, hotel is one of the most luxurious and most expensive multinational restorations that
provide high level of comfort to the customers and provide them actual luxury feel in the hotel
industry. This report includes information about the front office section of the hotel, also this
analyse the tasks of the front office sector, also this explains the key roles found within a
hospitality sector. Also this explains the importance of interrelationship with the key department
of the organization.
MAIN BODY
PART 1
covered in presentation
PART 2
Explanation of organisation of front office roles within a category of accommodation services.
Front office department in the hospitality sector plays significant role in the customer
satisfaction and growth in the hospitality business. Is the place where the guest knows about the
services and greeting of the people in the hotel (Fricke, 2017). In the terms of hotel Mandarin
Oriental Hyde Park, the front office department of the organization focus on provide effective
information to the customers so that they can get to know about the luxury comfort that hotel
will provide to them. they take the responsibility about the follow of the guests arrive in the
hotel. They fill all the formality of check in and check out and that help the guests to get
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comfortable services. For the effective growth of the hotel front office department ensure that
they focus on customer satisfaction and fulfil the demand of their guests in the hotel.
Key functions of the front office sections:
Front office section play significant function in the growth as well as development of the
hospitality sector. They are connected with the customer delivery system that helps the other
staff members to connect with them. Below are various roles that front office department of
Mandarin Oriental Hyde Park play.
Reservation: The front office department of Mandarin Oriental Hyde Park focus on
maintain the record of the customers and make them register in the books of the hotel. The
manager of front office focuses on making appropriate record of all the record. They manage the
books that help the business and its growth in the market (Goffi, Masiero and Pencarelli, 2018).
They also maintain credential for the every person visit to the hotel. They fill all the formalities
of check in and check out. Front office department also focus on the level of security so that
effective growth to the front office can be provided.
Cash department and communication: Front office department of the Mandarin Oriental
Hyde Park, handle all the cash and communication with the guests. They provide effective
growth to the hospitality by the management of all the staff members and provide insight about
the customer experience (Dangi and Gribb, 2018). Cash and communication department of front
office focus on the effectiveness of the transactions so that appropriate growth to the business
can be gained.
Analyse the practices of front office department within the company:
The front office department focus on the effectiveness in the operations of the Mandarin
Oriental Hyde Park. They analyse and channel the needs and wants of the business form the
various activities and helps in better growth and effectiveness of the maintain records. They
work on reservation of the hotel rooms and focus on its availability so that they can make
appropriate record of all the transactions. For the effectiveness in the form of actual growth and
availability of the business to gain better objectives so that effective growth can be achieved.
Review the key functions found within the housekeeping section in chosen company.
Housekeeping is the operational department in the organization, which is reliable for the
effectiveness of customer experience with the hotel. They maintain the cleanness, of rooms,
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public areas, and washrooms of the hotels. They also ensure that they maintain thee hygiene in
the rooms and kitchen so that effective outcomes can be provided to the guests. They are
responsible for the effective customer experience in the hotel and provide effective services to
the customers. Below is the explanation of the key role that housekeeping department play in
Mandarin Oriental Hyde Park.
Role of housekeeping:
 Proper cleaning of the hotel rooms and washrooms.
 Sanitation of public area and maintained of hygiene and provide security to the public
areas (Caber, M., Albayrak, T. and İsmayıllı, T., 2017).
 Effective coordination with the other staff members and department related to the
cleaning and hygiene.
 Proper cleaning of the rooms and kitchen area, they also focus on the maintenance of the
food and beverage department.
Role of housekeeping executive:
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 Perform all the management and cleaning service operation that helps the hotel to gain
better growth and proficiency in the hospitality industry.
 Information about the housekeeping department and staff members so that they can
perform all the activities in most appropriate manner.
 Inform the office staff members about the task and activities in housekeeping they need
to perform for thee effective growth and appropriate organization (Jelincic and Mansfeld,
eds., 2019).
Relevance of forecasting linen stock as well as other guest supplies to monitor sufficient supply
to fulfil demand.
Line stock management in the organization is essential for the growth as well as
development of effective future growth of the organization. Line up the stock Is important in the
hospitality because of the future demand and growth of the business (Breward, 2020). For the
enhancement of actual growth along with fulfilment of needs and wants of the future effective
growth to the line up stock should be provided by the business in market. For the effective
growth and development the effective future growth of the product and services is important in
the hospitality industry so that effective growth could be accomplished in most systematic
manner. line up stock can provide insight to the growth and objectives of the hotel industry.
Relevance of interrelationships among housekeeping as well as other key departments within a
selected company.
Housekeeping play vital growth of the people can help the person in the growth and
fulfilment of all the objectives. Housekeeping department of the Mandarin Oriental Hyde Park
focus on the development of actual growth and fulfilment of all the objectives to be gained and
other department of the organization is interlinked with each other. Below is the explanation of
interrelationship of all thee department with the housekeeping is explained.
 Housekeeping& security (technical) department: In the business of hospitality
business housekeeping play vital role by working with the security department of the
organization. Because of the guest arrival and check out time is informed to the
housekeeping and they inform to the security department about the actual need and
demand of the customers. Housekeeping ensures that they follow all the guideline of the
department so that effective working can be done in the organization. Housekeeping
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ensures that they provide information to the security department about the working
criteria and working of the individual in the business operations.
 Housekeeping & FO department: The front office department of the hotel work with
the housekeeping and provide them all the information about the guest arrival and room
facility for the guest so that the housekeeping staff can work in most effective manner.
they provide information to the all the working agency and helps the front office in the
customer satisfaction in most appropriate manner.
 Housekeeping as well as food or beverages department: Housekeeping department of
the hotel ensure the cleanness along with hygiene of the food and beverage section so that
they can ensure the effective working of the food and beverage department (Álvarez-
García, del Río, and Simonetti, 2017). They also ensure the cleanness because customer
of the hotel prefer luxury services and this helps the department in effective growth and
fulfilment of goals and objectives in most appropriate manner.
Critical evaluation of a range of various accommodation services as well as the role front office
plays in accomplishing positive grading, classifications and reviews to fulfil overall
business goals:
Different accommodation services helps the hospitality industry helps to attract the high
level of customer base in the market also tis helps the customers in better satisfaction form those
services in the market. Effective customer satisfaction can help in better growth can achievement
of aims and objectives of the hotel (Kim, Lee, Koo and Yang, 2018). Hotel; this is one of the
common accommodation that service industry provide to its customer and that helps in the
understanding and growth of the organization in the market. Food and beverages: it is also the
accommodation that helps the business in effective growth fulfilment of the objectives of hotel.
They provide effective quality of the food and beverages to the customers so that they can gain
effective growth in the market. Front office pay significant role in the effective customer
satisfaction form the various hotel services, they ensure they greet and meet the guest in such
way that guest feel highly warm in the hotel. They also ensure that all the services department of
the business provides the actual growth to the business.
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Identify importance of scheduling maintenance or repair work to reduce disruption to customers:
Scheduling and maintenance repair work:
Scheduling and maintenance repair work helps the hotel industry to gin effective customer
experience. It reduces the level of disruption for the customers so that they can get effective
satisfaction form the work they have done (Agyeiwaah, 2019). Proper maintenance of the
accessorise in the hotel reduce the level of disturbance and help the hotel staff to use tools and
techniques in most appropriate manner. Scheduling makes very significant to attend the task and
activities of the organization in most appropriate manner. the department benefits the
accommodation services to perform in most appropriate manner so that effective outcomes can
be achieved in most appropriate time. the maintain log book of the hotel helps to know about the
timing of the people and also helps in betterment of future objectives in the market.
Discuss the importance of security within a selected organisation:
The security department of the organization ensure that they provide safety and security to
the all the guest in most appropriate manner and that helps the better growth and objectives in the
market. Security department of the organization ensure that they provide actual growth and
provide in most appropriate manner (Martín, Román and Mendoza, 2018). for the effective
growth of the business can helps to attract the future profitability of the business. Security
department of the organization helps in better customer experience and growth of the business in
the market.
CONCLUSION
From the above assessment it can be conclude that there are various services that
accommodation industry provide to its customers and that helps in better customer experience.
Accommodation services needs to be manage in most appropriate manner so that effective
growth and profitability can be achieve in most appropriate manner. Hospitality industry works
for the effectiveness of its customer experience form the services they offer to them in most
appropriate manner. for the effective growth can fulfilment of goals and objectives hospitality
works on the front office services so that customer get appropriate information and growth of the
business in the market.
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REFERENCES
Books and Journals
Agyeiwaah, E., 2019. Exploring the relevance of sustainability to micro tourism and hospitality
accommodation enterprises (MTHAEs): Evidence from home-stay owners. Journal of
Cleaner Production, 226, pp.159-171.
Álvarez-García, J., del Río, M.D.L.C. and Simonetti, B., 2017. Quality management and
customer results: the tourist accommodation sector in Spain. International Journal of
Quality & Reliability Management.
Breward, K., 2020. Seeking New Solutions: Best Practices in Workplace Accommodation for
Psychiatric Impairments. In The Palgrave Handbook of Disability at Work (pp. 367-
384). Palgrave Macmillan, Cham.
Caber, M., Albayrak, T. and İsmayıllı, T., 2017, April. Analysis of congress destinations'
competitiveness using importance performance competitor analysis. In Journal of
Convention & Event Tourism (Vol. 18, No. 2, pp. 100-117). Routledge.
Dangi, T.B. and Gribb, W.J., 2018. Sustainable ecotourism management and visitor experiences:
Managing conflicting perspectives in Rocky Mountain National Park, USA. Journal of
Ecotourism, 17(3), pp.338-358.
Fricke, J., 2017. 13 Co-creation and the. Hotel Accommodation Management, p.164.
Gibson, P. and Parkman, R., 2018. Cruise operations management: Hospitality perspectives.
Routledge.
Goffi, G., Masiero, L. and Pencarelli, T., 2018. Rethinking sustainability in the tour-operating
industry: Worldwide survey of current attitudes and behaviors. Journal of cleaner
production, 183, pp.172-182.
Jelincic, D.A. and Mansfeld, Y. eds., 2019. Creating and managing experiences in cultural
tourism (Vol. 1). World Scientific.
Kim, S., Lee, K.Y., Koo, C. and Yang, S.B., 2018. Examining the influencing factors of
intention to share accommodations in online hospitality exchange networks. Journal of
Travel & Tourism Marketing, 35(1), pp.16-31.
Martín, J.C., Román, C. and Mendoza, C., 2018. Determinants for sun-and-beach self-catering
accommodation selection: A stated preference approach. Tourism Economics, 24(3),
pp.319-336.
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