Managing Accommodation Services

This report discusses the functionalities of front office, roles of front office in Rosewood London, roles played by the housekeeping department, significance of forecasting linen stock, interrelationships among housekeeping and other key departments, significance of scheduling maintenance, and significance of security role maintenance in accommodation services.

Managing Accommodation
Services

Table of Contents
Introduction......................................................................................................................................3
Part A...............................................................................................................................................3
Covered in PPT.......................................................................................................................3
Part B...............................................................................................................................................3
P4 Explicate front office functionalities in accommodation services....................................3
P5 Roles of front office in Rosewood London.......................................................................4
P6 Roles played via housekeeping department......................................................................4
P7 Significance of forecasting linen stock.............................................................................5
P8 Significance of interrelationships among housekeeping and other key departments........6
P9 Significance of scheduling maintenance...........................................................................6
P10 Significance of security role maintenance......................................................................7
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

Introduction
Accommodation management refers to services where establishments that are being
offered are managed in an appropriate manner. This implies that hospitality industry must set
certain standards for maintenance along with cleanliness in effective way. This is critical factor
within the hospitality industry to render comfort to their customers through which they can be
retained for longer frame of time. Hospitality business is dependent on the happiness as well as
satisfaction of the customers (Buhalis and et. al., 2019). To understand this concept, Rosewood
London is taken into consideration that is a 5-star hotel in England. It is international luxury
hotel that delivers their services across different countries. This report comprises of
functionalities of front office, their roles, housekeeping department, significance of forecasting
linen, interrelationship among housekeeping along with different departments. In addition to this,
significance of scheduling maintenance and security will also be specified.
Part A
Covered in PPT
Part B
P4 Explicate front office functionalities in accommodation services
The area where visitors visit as well as first encounter employees at accommodation
services is referred to as front office. It plays vital and critical part within the accommodation
services as it the first place visitors see. Therefore, it is important for Rosewood London to make
this section has to be very effective. The functionalities of front office are specified beneath:
 It acts like public face as well as image maker for the hotel by greeting along with
checking in guests in the hotel.
 Front is liable for rendering assistance to their guests while they are staying carry out all
their accommodation formalities (Cascio, 2015). This also involves food and beverage
and financial liabilities. Guest registration: The front office conducts all the registration activities such as
welcoming guests, provides detail related with room rates, check-in, etc.
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 Guest history & records: This involves creation along with maintaining guest profile,
likes, dislikes, history, taking feedback and many more. For doing so, they maintain guest
database. Inquiry: The front section of Rosewood London have to answer the queries that are
being made by guests. This means that, this department needs to be updated with all the
movements that are carried out by the hotel.
P5 Roles of front office in Rosewood London
Within the hospitality industry, front office plays critical role within delivering liabilities
for performing their activities (Common, Flynn and Mellon, 2016). The different roles that are
carried out by the front office employees are specified beneath with reference to Rosewood
London:
 The essential role of front office is to carry out sales of their hotel rooms by utilisation of
systematic methods for carrying out reservations that are being followed by the process
of registration.
 The front office of Rosewood London acts as critical source of information for the guests
as well as it is accountable for maintaining records of the guests.
 The front office is liable for updating the status of the rooms as this will enable them to
carry out sales of their services accordingly. This will enable them to have all the critical
details related with the project and accordingly conduct their liabilities.
In addition to this, management of front office is accountable for setting up affirmative
atmosphere as well as greet their customers appropriately. They will also address the feedback
that is being given by their consumers so that accordingly steps can be taken for improvising
overall functionality of the Rosewood London.
P6 Roles played via housekeeping department
The operational department within the hotel that is accountable for maintenance,
cleanliness, public area, aesthetic upkeep of the room along with the surroundings and back area.
It is ancillary department that is accountable for contributing towards enhancement of reputation
of the property (Rousseau, 2018). The role that is played by housekeeping department is
illustrated beneath:
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 It is accountable for making sure that higher standards are being maintained for ensuring
cleanliness along with general upkeep across the areas to which department is
accountable to (Shay, 2019).
 Within the Rosewood London, the housekeeping department is liable for establishing
welcoming atmosphere, reliable and courteous services for all the employees of the
department.
 In addition to this, they also provide linen within the restaurants, rooms, conference
venues, banquet hall, health clubs and many more for maintaining inventory for the same
aspect.
 With reference to Rosewood London, the housekeeping department will also address the
laundry needs of the hotel, uniforms of the employees along with clothing of the guest.
 The housekeeping department of Rosewood London is liable for maintaining as well as
rendering landscaped areas and decorations of the hotel.
 Further, they will coordinate with renovation along with refurnishing of hotel property
when it is important while consulting with interior designers and management.
These are some roles that will be carried out by the housekeeping department of the
organisation. Furthermore, they will also deal with found and lost articles.
P7 Significance of forecasting linen stock
Predicting future events with reference to past as well as present events and take adequate
actions by having insight from the management. Forecasting within Rosewood London is carried
out to acknowledge the linen stock demands as well ensure that required supply can be ensured.
Its significance is specified below:
 Forecasting and managing inventories: Within Rosewood London, this is crucial for
management to manage forecast as this will aid them within placing as well as checking
availability of the rooms on the basis of demands of the consumers. It is also important
for executing the functions of the hotel in appropriate way (Sorgenfrei, 2018).
 Formulation of budget: This is critical within carrying out forecasting so that
management of Rosewood London can deliver their liabilities in an appropriate manner
by proper budgeting of the inventories along with other financial statements. This will aid
within having smoothness within functions and activities.
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P8 Significance of interrelationships among housekeeping and other key departments
Within the organisation not even single department can deliver their liabilities
individually. Each department is dependent on one other for having services and even
information so that operations can be carried out in an effective manner. Housekeeping is
department that works for accomplishment of needs of the guests. Within Rosewood London,
housekeeping department acts as wheel for maintaining direct or indirect relationship with other
departments. The interrelation is specified beneath:
Housekeeping and front office: The relation has to be very close as rooms are of critical
concern for both the entities (Steingold, 2017). This means that direct communication must take
place so that status of rooms can be attained. For an instance, front office is liable for rendering
list of anticipated arrivals along with departure so that they can carry out their accountabilities as
the latter cannot assign rooms until they are cleaned.
Housekeeping and maintenance department: The maintenance department is liable for
furnishing electrical along with mechanical facilities for rendering comfort to guests as well as
enhance efficiency of the employees. The housekeeping employees are spread across Rosewood
London and in case they find any kind of deficiencies then they will contact with maintenance
department to fix them.
Housekeeping and Food & Beverage: The food & beverage department comprises of
both service along with kitchen employees. The interrelation between them is associated with
provisions of linen along with uniforms. In this case, the housekeeping supervisor must have
relevant stocks of the clean linen that comprises of napkins and tablecloths for meeting
requirements of Rosewood London. The latter will be provided with details associated with what
is required by them.
P9 Significance of scheduling maintenance
Facilities managers are liable for looking after services that will aid accommodation
provider to acknowledge anticipations of the customers. In order to accomplish the objectives of
Rosewood London, facilities manager will design as well as execute daily and weekly schedules
for maintenance and cleaning activities (Williams, 2019). Further, they will also give advice to
business so that overall energy efficiency can be increased and cost effectiveness can be attained.
In this context, the significance of scheduling maintenance are illustrated below:
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 Multi-disciplinary teams will be supervised that includes security, grounds and
maintenance. Make sure that government regulations along with health & security needs and
environmental standards are met.
 Ensure that facilities like heating and watering are maintained in an appropriate manner.
 Agreeing and overseeing providers and contracts for services that comprises of cleaning,
technology, security, parking, catering and many more (Wood, 2017).
These are different activities that must be scheduled so that organisation can deliver their
liabilities as per desired standards and ensure that quality of the services are not compromised. In
addition to this, by scheduling the activities, it will be easy for organisation to have a regular
check on different activities that will further enable them to identify the aspects that needs extra
care or maintenance. It will also enable to identify deficiencies that might be present and
accordingly take precautions or make improvisations so that needs of the customers can be
addressed in an appropriate manner.
P10 Significance of security role maintenance
One of the critical aspects for any organisation is security of the assets that are being
delivered by them. With respect to Rosewood Hotel, guests come and go which continues all the
time. This means there thousands of the access keys out at the time this implies that hotel
security is critical task. Therefore, it becomes important to have significant security measures
through which security can be ensured. With reference to this, importance of security role is
specified below:
 Coordinate and direct all the activities by making sure that employees render services that
will address requirements of customers and thereby retains them for longer frame of time.
 Further, key card access system must be utilised by Rosewood London for having
permission to enter within the room by showing card. This will prevent unauthorised and
unauthenticated person to enter within the room (Zellweger, 2017).
 In addition to this, the security officers of Rosewood London must make use of biometric
as there are number of employees and this will make it easy for them to authenticate each
individual that enters within the premises.
 Security plans must be formulated so that in case any tragedy takes place then relevant
actions can be taken so that all the assets of firm can be secured.
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 Furthermore, liaises with all the department heads will lead make sure that hotel
employees must adhere to the established security procedures. All the records must be
notified so that deviations from safety standards along with any kind of untoward
incidents.
 It is accountable for tracking departmental safety records along with treating documents
medically along with non-treated injuries (Tidd and Bessant, 2018).
 Furthermore, safety of assets of hotels as well as customers must be carried out with the
utilisation of cameras and they must be tracked in an appropriate manner.
Rosewood London needs to emphasise on security aspects so that they can ensure safety
of their customers, employees and all other assets so that they can deliver their liabilities securely
and in appropriate manner.
Conclusion
From above it can be concluded that, accommodation services needs to be managed in
appropriate manner so that customers can have amplified experiences. In addition to this, there
are different departments that delivers their responsibilities through which hotel can attain their
desired goals within given instance of time frame. The front office department is accountable for
making sure that they are able to create affirmative influence on the customers. Each department
is associated with one other that enables them to deliver the services in an enhanced manner. The
other critical aspect that organisation needs to consider is security perspectives so that they can
ensure safety of all the assets in adequate way. This will lead them to ensure that they will be
able to attain their organisational goals along with objectives in appropriate manner.
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References
Books & Journals
Buhalis, D. and et.al., 2019. Technological disruptions in services: lessons from tourism and
hospitality. Journal of Service Management.
Cascio, W. F., 2015. Managing human resources. New York: McGraw-Hill.
Common, R., Flynn, N. and Mellon, E., 2016. Managing public services: Competition and
decentralization. Elsevier.
Rousseau, D.M. 2018. A dynamic phase model of psychological contract processes. Journal of
Organizational Behavior, 39(9), pp.1081-1098.
Shay, A., 2019. Accommodation System: Other. In Assistive Technology Service Delivery (pp.
33-43). Academic Press.
Sorgenfrei, J., 2018. Port business. Walter de Gruyter GmbH & Co KG.
Steingold, F. S., 2017. The Employer's Legal Handbook: How to Manage Your Employees &
Workplace. Nolo.
Tidd, J. and Bessant, J. R., 2018. Managing innovation: integrating technological, market and
organizational change. John Wiley & Sons.
Williams, B., 2019. Lived experience of young people in crisis accommodation. Parity. 32(1).
p.27.
Wood, R.C. ed., 2017. Hotel Accommodation Management. Routledge.
Zellweger, T., 2017. Managing the family business: Theory and practice. Edward Elgar
Publishing.
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