Managing Accommodation Services (Doc)
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Added on 2020-10-22
Managing Accommodation Services (Doc)
Added on 2020-10-22
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Managing accommodationservices
Table of ContentsINTRODUCTION................................................................................................................................3TASK 1.................................................................................................................................................3P1 Identify the scale and size of the accommodation services found within the hospitality industry.............................................................................................................................................3P2. Explain the different forms of ownership available to accommodation services......................6Purchase Options.............................................................................................................................7P3 Discuss the role that, grading, classifications systems and online review sites play when potential guests look for and book accommodation........................................................................8TASK 2.................................................................................................................................................8P4 Explain the organisation of front office functions within a variety of accommodation services..........................................................................................................................................................8P5. Discuss the key roles within the front office department for a selected organisation...............9TASK 3...............................................................................................................................................10P6 Review the key roles found within the housekeeping department in a selected organisation..10P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet demand..................................................................................................................11P8 Illustrate the importance of interrelationships between housekeeping and other key departments within a selected organisation to provide quality......................................................12TASK 4...............................................................................................................................................12P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to guests.............................................................................................................................................12P10. Discuss the importance of security within a selected organisation.......................................13CONCLUSION..................................................................................................................................13REFERENCES...................................................................................................................................14
INTRODUCTIONAccommodation services are known as availing services of hospitality for a temporary timeperiod, these services involve hotels, schools, medical practices and other. Accommodation servicesare considered as one of the most essential part of hospitality sector as the services provided bythem are for comfort and convenience of customers. Marriott is an American hotel, which providetheir service of hospitality in different parts of world. They are one of the leading hotel of the world.And was established in 1927 by J. Willard Marriott and Alice Marriott.This report will help in gaining the knowledge about different types of accommodationfacilities provided in hospitality sector along with this a discussion will take place on Front Officedepartment of hotel (Burton and Kellaway, 2018). Also, report will give an overview on thecontribution made by housekeeping department in the favour of accommodation services. Alongwith all this, a discussion will take place on the roles played by facilities and security ofaccommodation services.TASK 1P1 Identify the scale and size of the accommodation services found within the hospitality industry.United Kingdom is declared as one of the best countries in hotel industry by The Hotel Development index of UK. UK hotels provides increase in living standards of people by giving occupation to them. Hotel facilities given in UK hotels is appreciated worldwide. According to an analysis it is said that they are providing best accommodation and experience to guests. Hotel of UK are known for offering good services to customers.1.This interpretation has sample of 649 hotels of UK. British hotels are continuously growing for the seventh consecutive year.UK HotelsCAGR20122013201420152016Occupancy74.476.577.678.477.8Year-on-year growth (%)2.80%1.40%1.00%-0.80%1.1AARR89.2288.891.5595.897.28Year-on-year growth (%)-0.50%3.10%4.60%1.50%2.2
Rooms Yield66.467.9671.0375.0875.64Year-on-year growth (%)2.30%4.50%5.70%0.70%3.3Interpretation : The daily yield of daily rooms increased by 0.7% to £75.64. The marginal growth of hotels in the UK was the result of weaker performance in occupancy, marginally down by 0.8% to 77.8% and a small increase in AARR, up by 1.5% to £97.282. Summary performance of London Hotels for the year 2012-2016.London HotelsCAGR %(2012-2016)20122013201420152016Occupancy81.482.882.682.881.60.1Year-on-year growth (%) 1.80%-0.20%0.20%-1.40%AARR89.2288.891.55149.7151.450.5Year-on-year growth (%)-0.80%0.90%0.90%1.10%Rooms Yield120.65121.75122.61124123.58Year-on-year growth (%)0.90%0.70%1.10%-0.30%
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