Managing Accommodation Services in Royal Lancaster, London

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Front office department and the roles and the responsibilities within the organisation..............3
Key roles of housekeeping department in the Royal Lancaster, London....................................4
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand................................................................................................................................4
Importance of interrelationships between housekeeping and other key departments.................5
Different accommodation services and the role front office.......................................................6
Importance of scheduling maintenance or repair work to minimise disruption to guests...........7
Importance of security within Hotel Royal Lancaster.................................................................8
Role maintenance plays within the accommodation services in ensuring overall guest
satisfaction...................................................................................................................................8
Importance of communication between the housekeeping and facilities department that meet
overall guest satisfaction..............................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................1

INTRODUCTION
Accommodation services refers to the managing all the services of the organ9isation in
effective as well as efficient manner. It is one of the largest sector of the United Kingdom where
large numbers of people in the accommodation services. It is considered as the essential element
of the hospitality industry which attract the visitor to enjoy the services of the organisation in
appropriate manner. The present report is based on the famous leading hospitality industry
named as the Royal Lancaster, London UK. The hotel is renowned for the luxury services
offered to the consumer with the motive of satisfying them and increase the value of the brand in
marketplace. Furthermore, the study will examine the hospitality industry and discuss the
commercial as well as non-commercial business in accommodation sector. Along with that the
report will discuss the role of grading, classifications system and online reviews in decision-
making process. Moreover, the study will highlight the role of the front office, housing
department, accommodation services as well as importance of the security and linen stock within
the organization.
MAIN BODY
Front office department and the roles and the responsibilities within the organisation
The front office department play essential role in the organisation in effective as well efficient
manner. Along with that the department manage all the function of the organisation and provide
wellness to the consumer in order to increase the profitability of the company. When the
customer visit in the hotel the individual person firstly interact with the front office people and
the member of front office allow the clients or the consumer to checking the hotels room in order
to enjoy the services as well as enhance the experience. The motive of the front office
department is to maintain the relationship with the consumer and provide the satisfaction. Along
with that the department is responsible to interact with the consumer to book the reservation as
well as solve the quarries of the person. The department include the services such as reception,
mailing information, bellhop, luggage of the customer and auditing services (Nimri, and et.al
2020). Along with that the members of the sector are responsible for increasing the performance
of the company in the marketplace. Beside this the hotel is avaiable to generate the highest
revenue with the assistance of this department because it is first and the last place where the
consumer and the members of the organisation make communication. When thee guest willing to

deliver feedback comments or the reviews the individual person prefer to visit front office of the
hotel. The main work of the front office department is to a lot the rooms to the visitors in a
proper and the systematic manner. The front office department of the royal Lancaster managed
the records of the all customers who acquire the services of the company. The department give
comfort to the customers with the strong problem solving and communicational skills.
Key roles of housekeeping department in the Royal Lancaster, London
A department which is accountable for the activities related to cleanliness, maintenance
and keeping the surroundings clean, healthy and beautiful is known as housekeeping. The key
roles of housekeeping department are as follows:
Carrying out routine tasks
The housekeeping department of the Royal Lancaster carries out routine activities which
involves cleaning rooms, corridors, porches, hallways and other areas (Park, H., and et.al 2019).
It includes dusting, mopping and changing bedsheets regularly.
Management responsibilities
The housekeeping department is also accountable for various management activities. The
housekeeping department of the Lancaster hotel has to schedule tasks, meetings and shifts. It has
to prepare a checklist of tasks which needs to be carried out and ensure their completion on time.
Laundry
It is the responsibility of housekeeping department under Hotel Royal Lancaster to collect
the guest laundry as well as the hotel linen and send them to the laundry room. The department
needs to ensure that the guest laundry reaches the guests after being washed on time.
Performing other duties
The housekeeping staff of the hotel Royal Lancaster also delivers different equipment to
the rooms of the customers and tries to meet their demands. This department also manages the
inventory of the hotel and ensures smooth functioning of operations within the hotel.
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet
demand
Forecasting of linen stock and other guest supplies refers to identifying the need of inventory
within the hotel which will be needed in the near future to meet the demands of the customers