Managing Accommodation Services (Unit 7)

Managing
Accommodation Services

TABLE OF CONTENT
Introduction......................................................................................................................................3
Main body........................................................................................................................................3
P1 Identify the size and scale of the accommodation services within the hospitality industry 3
P2 Elaborate the different forms of ownership that are available in accommodation services 4
P3 Describe the role that grading, classifications systems and online review sites play in
terms of booking accommodation services...............................................................................5
P4 Explain the organization of front office functions within a variety of accommodation
services......................................................................................................................................6
P 5 Discuss the key roles within the front office department for a selected organization. ......7
P6 Review the key roles found within the housekeeping department in a selected
organization...............................................................................................................................8
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demands............................................................................................8
P8 Inter-relationship of housekeeping and other functional department within Landmark
London to provide quality provision and services....................................................................9
P.9Examine the importance of scheduling maintenance or repair work to minimise
disruption to guests.................................................................................................................10
P.10 Discuss the importance of security within Landmark London.......................................11
Conclusion.....................................................................................................................................13
References......................................................................................................................................14

Introduction
Accommodation industry includes all those businesses which are providing product and services
such as food and accommodation services in hotels, staying packages in resorts and villa’s etc. It
provides various services to general public as well. In order to give best in class services the
Landmark London Hotel has different departments such as front office, finance, housekeeping,
engineering, security, kitchen, food and beverages, etc. All these departments helps the hotel to
make it beautiful, exquisite and at the same time comfortable (ALI and et. al., 2018. ). Hotel
industry’s major focus is on providing best in class services to their customers in order to make
sure that customer is satisfied with their services. Customer spend their money on
accommodation and expect the worth of every penny, it is the duty of the hotel’s management to
make sure that the experience of the customer is delighted. In context to The Landmark London
hotel, it is a five star hotel in Marylebon Road, London, England. It was originally opened as
Great Central Railway and reopened as hotel in the year 1993.
Main body
P1 Identify the size and scale of the accommodation services within the hospitality industry
Accommodation services refers to provide a place to stay to someone or something. It refers to
providing the services to the individual who are paying in order to stay in a hotel, motel, villa,
resorts, etc. In hospitality industry where hotels provide staying facilities to the customers in
return they provide the best service possible to the customer so that their experience enhances
and they become loyal customers of the hotel (Birinci and et. al., 2018.). In context to The
Landmark London Hotel, they have a heritage ambience and is a five star hotel which means that
they are in the category of world class services. The common market segments that have similar
needs and requirements are given below.
World class services: These are hotels that provide luxury stay to their customers. The target
market segment of this type of hotels are celebrities, top business executives, wealthy clientele,
or high ranking political officials. Their services are expensive and everyone is not able to afford
it. These services are according to the charges made by the hotel (Cassia and et. al., 2020.).
These hotels have beautiful and luxurious interior and have high quality services for which the
customer pay high amounts as well. These are generally five star hotels that have expensive
services and luxurious amenities to there customers.

Mid range services: These hotels are generally family hotels that are affordable and are 3 to 4
star hotels and appeal to the largest segment of travelling public. People prefer to stay in these
hotels as the provide good services at an affordable rates. These hotels do not provide elaborated
services and also has staff that are adequate for the workings and operations of the hotel
( Connolly-Barker and et. al., 2020.). They provide uniformed services and are comfortable for
travelers who are looking for delightful experience at lower cost as compared to luxury hotels.
Budget or limited services: These are the hotels that provide comfortable clean rooms to the
customers without unnecessary extra services. They provide services for basic necessities of the
customer. These hotels provide a good option for budget traveller that are not looking for upscale
facilities but are looking for a clean and hygienic comfortable stay without paying any extra cost
for expensive services. These are also a good option for regular travelers that are just casually
travelling the places.
P2 Elaborate the different forms of ownership that are available in accommodation services
The different forms of ownership that are provided in the hospitality sector are on the basis of
capital requirements. The hotel industry provide different staying facilities to their customers in
order to make sure that their customers have a comfortable stay and can enjoy best in class
services that are provided by the different department of the hotel. The staff and the employees
have to make sure that their customers have an experience that is unforgettable and by this way
they can retain their customers and can make a high class loyal customer base. It is important for
the organizations to provide best services to their customers so that they can achieve their goals
and objectives (Dahm and et. al., 2019.). In context to The Landmark London, they make sure
that each and every customers of their hotel will have a delightful experience and also offers
packages to their customers that can enhance their stay in the hotel.
Partnership: This type of ownership involves more than one owner and are managed and
operated by two or more individuals or organizations. They came up to a mutual agreement and
contract which shows the rights and liabilities of each partner for the purpose of the trade and
business. They share their assets, money, labour in the agreed term. They share their losses as
well as profits at the agreed rate and will help in fulfilling the mutual goals and objectives of the
company.
Leasing: It refers to the ownership where the actual owner of the hotel takes payment from the
tenant in order to give them permission to use the property of the hotel and under the name of the