Managing Accommodation Services(PART 2) - Assignment

Managing Accommodation
Services(PART 2)

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 3.................................................................................................................................................3
P6 Review the key roles found within the housekeeping department in a selected organisation....3
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand....................................................................................................................3
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality........................................................4
TASK 4.................................................................................................................................................6
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests...............................................................................................................................................6
P10. Discuss the importance of security within a selected organisation.........................................6
CONCLUSION....................................................................................................................................6
REFERENCES.....................................................................................................................................7

INTRODUCTION
This report will help in studying the key roles of front office department which need to be
played by management according to structure. Along with this, report will provide an overview of
the contribution of housekeeping department to accommodation services. In addition to this, the
role of facilities and security in provision of accommodation services is discussed.
TASK 3
P6 Review the key roles found within the housekeeping department in a selected organisation.
House keeping department is named is one of the most essential department in hospitality
sector, as they use to provide services like cleaning and maintenance to the premisses. They use to
clean rooms, bathrooms, lobbies, in hotel HYATT. Some of these important roles which they use to
play in organisation are as beneath :-
1. The main role of housekeeping is to follow the rules and registration of organisation
regarding maintenance and cleaning of it. As it is required for them to clean the bed, dusting,
vacuuming, and cleaning and sanitizing bathrooms.
2. They are required to collect the dirty uniforms from the employees of different departments
and have to give them new and clean uniforms. Along with this, they have duty to handle the
dirty uniform to laundry and have to take it again from them.
3. It is their responsibilities to store the chemicals according to the laws and legislations of
organisation and also keep them away from their guests and children.
4. They are required to welcome their guest with a smile on face and cheer in voice.
5. It is necessary for them to report their department heads and give proper update of status on
service, so that the room get sold to customers.
6. They have to check premisses about wear and tear, so that they can give it's detail to their
superiors and then needed maintenance can be provided to it.
7. It is very much important for them that they have to follow safety measures and rules related to
it, and also they have to report in urgent where any type of safety or health accident occurs.
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand.
This is the very necessary duty of the housekeeping staff to ready the guest room and the other
places in the hotel so that the guest is most comfortable ( Jamieson and Jamieson, 2014). This is the
cause of providing the supplies to the guest is that they need not pack and carry each and every
essential article while travelling. Some of the supplies and their importance of forecasting are given
below:
Guest supplies Importance

Bedding and Bedside Supplies It includes mattress, bed sheet, cushion cover,
pillows and their covers or flash top sheet apart
from reception also involved in hotel laundry.
These supplies are very much beneficial for
future growth of development.
Hospitality Tray There are lot of items that attract customers in
a effective way. It includes in various items
such as bag of tea, cocoa powder, coffee,
creamer, and sugar. They also keeps an electric
kettle, a couple of spoons, cups. Therefore,
these essentials are very special for all guest
and they can affect by different items.
Bathroom attachments These types of attachments include in a Bath
area with shower and handheld shower
attachments, a bath tub with hot-cold water
mixer and handheld shower attachment, This
can be beneficial for the guest during bath and
they can attract from bathroom attachments,
when they need those items.
Linen Stock This is couple of pairs of a huge and a small
linen is kept in the hotel rooms for every guest,
which they use according to their need and
wants.
Vanity Tray It is a tray with short bottles of shower gel,
shampoo, and conditioner. Some hotels also
provide shower cap, hand and foot cream etc.
that will also influence the customers in a good
manner.
According to the above representative supplies need proper forecasting to increase the chances
of not providing these items on time. A hotel which has business at this large scale should maintain the
minimum requirement of stock of linen and guests supplies to that hotel does not run out of these. So
that these are the essential points that helps to increase future growth of the hotel.

P8 Illustrate the importance of interrelationships between housekeeping and other key departments
within a selected organisation to provide quality.
It is necessary to build new relations between housekeeping and their other departments in
which some are as given below:
Other Departments Description
Coordination of house keeping with HRM
Human Resource Management is a department
which is use to maintain the man power of an
organisation. It is very necessary for
housekeeping of Marriott hotel to make
coordination with them, as per it will help in
receiving good skilled of employees
( Odunlade, 2012). They also helps
housekeeping in getting compensation
regarding to salary and over time.
Coordination of House keeping with front end
office
It is an important aspect for Marriott to have
coordination between housekeeping and front
office as it helps them in sharing the details
related to residency, which make it very easy to
explain the need of occupancy. It also help
housekeeping in maintaining the hotel
premises clean, so that guests can impressed by
good services from housekeeping department,
Coordination of house keeping with food and
beverage
The staff of a hotel are responsible to take care
about the cleanliness in their dinning area. It
will help in keeping the kitchen neat and clean,
and also help in collecting the used uniforms of
food and beverage department and giving them
ready uniforms. It also helpful in providing
good quality special welcome drinks and VIP
amenities for special guest of their Hotel. So
that coordination of house keeping with food
and beverages that attract the customers in a
effective manner.

TASK 4
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests.
Maintenance is one of the most important factors which affect the presence of guest in a hotel.
Hotel HYATT have to make proper arrangements for their guest, so that they can stay there with
comfort. Some required maintenance work which should be considered by organisation is a s follow :-
 Carpentry and furniture maintenance : It is very much essential for hotel HYATT to
provide proper maintenance to their furniture ( Rose, 2014). In this they have to take care
about their beds in rooms, sofas, central table in rooms and other.
 Plumbing and electrical systems : Providing ad maintaining proper Plumbing and electrical
system is very much important for hotel HYATT, this will help them in proving proper water
services along with proper lighting services in organisation. This help them in increasing the
quality of their services.
P10. Discuss the importance of security within a selected organisation.
Hotel HYATT, is one of the biggest hotel chain in the world, it is very important for them to
provide services that can satisfy their services and also which can increase their customer loyalty.
Therefore, it is very important for them to provide better security system to their employees, guest and
to their system. For this hotel HYATT can follow some aspects which are as follow :-
1. Safety and security of a person- It is very important for hotel HYATT to provide proper
security to their guests and to their employees, so that guest and customer an enjoy their trip
without any fear. Along with this, it is very essential for them to provide a safe and secure
environment to their employees so that they can give their best to organisation. Along with
this, they can provide special security to their lady guest and employees specially in the time
of night, which can improve their performance.
2. Safety and security of system- Hotel have personal data of several customers, which they have
to keep secrete from unauthenticated persons ( Wirtz and Lovelock, 2016). Along with this they
have to keep their system safe so that any person do not get excess of their personal data which
can cause them huge loss.
CONCLUSION
From the report, it has been concluded that, there are different parts of front office department
and also help in detailing the importance of housekeeping department with other departments of
organisation. This report also give detail about the importance of safety and security in success of an
hospitality organisation.

REFERENCES
Books and Journals
Jamieson, J. and Jamieson, C., 2014. Managing Asperger syndrome at college and university: A
resource for students, tutors and support services. Routledge.
Odunlade, R. O., 2012. Managing employee compensation and benefits for job satisfaction in
libraries and information centres in Nigeria.
Rose, J., 2014. Working with young people in secure accommodation: from chaos to culture.
Routledge.
Wirtz, J. and Lovelock, C., 2016. Services Marketing: People, Technology. World Scientific Publishing
Company.