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Managing Accommodation Services - Scale and Size

   

Added on  2021-02-20

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ManagingAccommodation
Managing Accommodation Services - Scale and Size_1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Scale and size of accommodation services within hospitality industry.................................3P2 Different forms of ownership in accommodation services....................................................6P3 Role of grading, classification system and online site review while making bookings........7M1 Evaluation of accommodation services, grading and reviews upon decision making ofguests...........................................................................................................................................8D1 Critical evaluation of how accommodation services help in guest satisfaction....................8TASK 2............................................................................................................................................9P4 Front office functions in accommodation services................................................................9P5 Key roles within the front office department in hotels........................................................10M2 Operations of the front office department helps to meet business mission and objectives11TASK 3..........................................................................................................................................11P6 Key roles of housekeeping department in hotels.................................................................11P7 Importance of forecasting linen stock and other guest supplies..........................................12P8 Importance of interrelationships between housekeeping and other key departments..........13M3 Evaluation of interrelationship between housekeeping and other departments..................14TASK 4..........................................................................................................................................14P9 Importance of scheduling maintenance or repair work to minimise disruption to guests...14P10 Importance of security in hotel..........................................................................................15M4 Role of maintenance in accommodation services to ensure overall guest satisfaction......15D2 Critical evaluation of the importance of communication between housekeeping andfacilities department..................................................................................................................16CONCLUSION..............................................................................................................................16REFERENCES..............................................................................................................................17
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INTRODUCTIONHospitality management is the study of hospitality industry which is a part of serviceindustry and include accommodating travellers who come from different locations from allacross the world and giving them facilities of lodging, dining, theme parks, casinos, cruising etc.This industry depends on the availability of leisure time with the travellers and their disposableincome which they can use to purchase the facilities provided by hotels. Hospitality industryforms an important part of British economy (Ahmad,Jabeen and Khan, 2014). In UK itcontributes to 10% of employment, 6% of total businesses and 5% of GDP which forms asignificant part of UK economy. Managing of accommodations is important so as to ensurepleasant stay of guests by formulating strategies and policies that can provide fast and betterservices to them. This report is based on Hotel Indigo Manchester which is situated next toVictorian Station, Manchester, UK and will cover types of accommodation services, differentforms of ownership and classification systems. Functions and roles of front office andhousekeeping in accommodation services will also be covered.TASK 1P1 Scale and size of accommodation services within hospitality industryThe accommodation services is defined as the provisions for a payment of sheltered all-night accommodation properly in fully equipped rooms including the basic and essentialservices. Whereas, hospitality industry is a broad category of areas within the service industrieswhich are provided to the potential customers (Barlow and et. al., 2013). This will facilitates thefriendly treatment with the guest or visitors for look and book hotels. UK hotel development index shows that it is the best investment country in hotelindustry. This forecasts further growth in 2019 is 1.2% and the overall occupancy is recordedhigh at 76%.
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Number of hotels in UK and other major countries:UKUSAAustralia Malaysia 0100002000030000400005000060000Country Figure 1Interpretation:Malaysia has the highest number of hotels because it is a beauteous place to stayand also very inexpensive as compared to other countries as shown in the graphical record(Buhalis and Amaranggana, 2015). The other countries have little hotels due to the reason oftraveller have another locations as their preferable choice.Quantity of one, two, three, four and five star hotels in UK:123450100002000030000400005000060000Star Number of hotels Figure 2Interpretation: The highest number of hotels in UK belongs to five start category. The reason isthat UK is known for its head of state history and rule of Queen in the country. Also, it has a mixof modern and traditional, which pull people to stay in the country (Burton and Kellaway, 2018).And since, the service of 5 star hotels are great, they have increase popularity.
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