MANAGING & DEVELOPING PEOPLEUsing Persuasion to Influence Others 1. Learning objectivesBy the end of this session you should be able to:Appreciate that changing attitudes and behaviour is an important part of using persuasion to influence others. Understand how to use influence tactics and strategies to produce effective outcomes with others. Use communicator credibility to help enhance your communications with first year students. To understand the importance of organisational currencies to help achieveproductive outcomes.Suggest how these techniques can be used when working with others. Be aware of different influencing techniques and relate these to a variety of different situations.2.Think of a recent occasion when someone tried to persuade you to change your attitude to someone or something (effective sales pitch for example)Describe the incident:How did the influencer manage to persuade you to change your attitude?a.The persuader had credibility b.The persuader was attractive c.The persuader used two-sides arguments d.The persuader tried to frighten mee.There was pressure form others to change my mind
3. When working with others think of how you might use some of the ninegeneric influencing tactics. Working with people you know well Working with people you don’t know well Rational persuasionInspirational appealsConsultationIngratiationPersonal appealsExchangeCoalition tactics PressureLegitimate tactics (appeal to higher authority)
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