The Impact of Leadership on Employee Performance

This assignment analyzes the influence of leadership styles on employee performance and organizational goals. It emphasizes the importance of democratic leadership in fostering decision-making, creating skilled groups, and maintaining positive team relationships for optimal results.

MANAGING HUMAN
RESOURCES

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Factors related to the recruitment planning in (HSC)...........................................................1
1.2 Legislative and policy framework influence the recruitment and selection..........................1
1.3 Different approaches that may be used to ensure the selection of the best individuals.......2
TASK 2............................................................................................................................................3
2.1 Theories of group interaction of individual in HSC .............................................................3
2.2 Approaches that may be used to develop effective team working.......................................3
TASK 3............................................................................................................................................4
3.1 Different ways to monitored individuals performance.........................................................4
3.2 Individual's training and development needs .......................................................................4
3.3 Strategies for promoting development of an individual. .....................................................4
TASK 4............................................................................................................................................5
4.1 Leadership styles applied in the HSC sectors.......................................................................5
4.2 Managing working relationship............................................................................................5
4.3 Own development influenced by the management approach ..............................................6
CONCLUSION................................................................................................................................6

INTRODUCTION
Human Resource Management is the management of available humanlike resource in an
organisation. In this the employee performance is maximise in order to achieve the targeted goals
and objective of the firm. Employment of an individual in a health and social care is a challenge
for the management department. Health and social care is a very changing and wide industry
across the world (Baggett and et.al., 2010). These type of organisation attract the country
government and getting more attention. This report explains how the health and social care
organisation manage the available human resource. St-Margaret's nursing home is located in mid
city of London. It recruit best employees for providing better service to their patient.
TASK 1
1.1 Factors related to the recruitment planning in (HSC)
Health and social care in a very speedily changing and wide organisation in the world.
Recruitment planning is the most important in human resource management. Different recruit
methods are used by the firms, the St-Margaret's nursing home recruit employees on the basis of
certain and reliable research which is helpful in identifying the future need and want of the
organisation in order to getting success. Many factors are included in the recruitment planning
some are explains as under:
 Firstly the firm need to decide which type of staff is required in health and social care
sectors.
 Secondly required to make an effective system to evaluate the performance of employees
in an organisation.
These two factors directly affected to the workers keeping and to get attraction. The St-
Margaret's nursing home recruit people on the basis of their skills and knowledge in order to
attaining the needs and wants of the patients. Their basic aim is to provide satisfactory service to
the customers (Care Quality Commission, 2012). They evaluate employees performance in
weekly, yearly, monthly basis.
1.2 Legislative and policy framework influence the recruitment and selection
There are various legislative acts that control the process of recruitment of an individual
in an organisation. Some acts such as Employment right act 1996, Race relation act 2000,
Equality act 2010. These all acts influences recruitment and selection at the work place. These
1

acts focused on minimising the discrimination based on race, caste, creed, colour and religious
belief in relation to recruitment and selection process. These acts are influenced by plans and
policies that are designed by government which included betterment in various opportunities for
older peoples (Chan, 2010). This helps in making the labour market more efficient and and
flexible which can be changed according to needs and wants of people. This also helps in fair
recruitment plans and policies that will be beneficial for human beings.
In relation to various government policies, various health and social care organisations
have implemented their own procedures for recruitment process and these will be based on non
discrimination act and elements in organisations (Korda and Itani, 2013).
Example: Social care councils have implemented their own code and conduct of practices
so as to remove discrimination for the social workers.
Code of practices are framework that are to be followed by organisation in recruiting and
selection of employees. The employers are given a particular task which ensures that individual
are suitable for the workforce with the desired plans and policies.
1.3 Different approaches that may be used to ensure the selection of the best individuals
The St-Margaret's nursing home first need to required to provide vacancy
advertisement to chose the right people for success and growth of the organization. Some
advertising methods are used by the firm such as newspaper, radio channels, students and
youngsters, social websites etc. second and major step is to short listing in this the company
collect the CV and then check the application and evaluate that the application is related to the
giving advertisement or not. After the the member of the nursing home select the CV which
suites the requirement of the firm. Then the HSC inform those people for interview round
through email op telephonic call. Next step is selection of the employees in this the organization
select those who have experience in this sector because this is all about the services provided to
the patients (Edwards and et.al., 2010).
After selection of an employee the organization provide an introduction session in which the give
the required detail to the person about the firm and then explain their work and responsibility.
2

TASK 2
2.1 Theories of group interaction of individual in HSC
The individual or group interaction will not perform well when the content and people are
different. Some methods are used by the St-Margaret's nursing home to develop group
interaction of individual (Kemp, Griffiths and Lovell, 2012). Some steps are as under:
Forming: This is first stage in this the firm make procedure for group structure. This stage
explains how an individual start to interact and try to know each other.
Storming: This is the second stage in which the single person recognize each and every different
group or try to establish trust and good relationship with each other. This stage is all about the
level of understanding, the understand help them to work at the same place with trust and
friendly behavior.
Norming: The major work of this stage is to identify the values, norms and beliefs. In this the
member of groups are focused towards attaining the organizational goal and objectives.
Performing: This is the final and for most important stage of Armstrong theory, in this the
relationship of employees are explained (Erdley, Anklam and Reardon, 2014).
The social and health care sectors are providing help and satisfaction to different individuals.
They create some group on the basis of mutual understanding of each other.
2.2 Approaches that may be used to develop effective team working
In an organization they have to use some of the major approaches through which they can built
an effective team working at Margret health care which are as follow:
1. Avoidance: The major thing which get signifies with this method is to avoid unnecessary
things and arguments which are taking place. this procedure is generally utilize to avoid conflict
between each other (Hasson, 2010).
2. Compromising: Another factor with the aim of creating effective team working. it leads to
compromise the issues with the help of making a meeting between such employees in which the
issues generally arise.
3

TASK 3
3.1 Different ways to monitored individuals performance
Monitor means control of an individual in an organisation, it can be done by many ways.
Firstly the St-Margaret's nursing home need to identify the actual need of performance, and
where the improvement can be made effectively. The manager and employees are formed in an
agreement in which the improvements can be made efficiently and effectively. The changes and
improvements are necessary to merge in the teams goals and objectives, this is the major task
which is performed by the manager of the organisation. This implement the proper knowledge
and understanding within the member of team and have power on their own task. The nursing
home mostly use the tool of performance appraisal it is helpful in measure an individual's
performance. It has 5 major keys such as feedback, measurement, positive reinforcement,
exchange of agreements and views. The monitoring of performance is very important because of
it helpful in assembling the work in proper way, and it provide support to the employees for
achieving the goals and objective of the nursing home.
3.2 Individual's training and development needs
Every organisation provide training to develop the performance of an individual in order
to attaining more profit and success. Performance appraisal is mostly used in health and social
care industries, because it is helpful in evaluate the actual performance of the employees. This
methods is useful in identify the weaknesses of the worker and which need training and
development of individual. The St-Margaret's nursing home recruit people on the basis of their
skills and ability. They provide some training session for new and existing worker who need to
be trained in the particular work. The health and social care industries are mainly experienced
people because in this sector the organisation is not able to take any risk with the patients. Non
achievement and failure of team or individual's goal and target also need the proper training
session. The manager of organisation is evaluate the performance of the employees at regular
basis.
3.3 Strategies for promoting development of an individual.
There are different strategies which can be used by manager of St. Margaret’s Nursing home in
order to increase the performance of employees. To monitor the employee performance, it can be
done in different ways. For this, the manager has to identify the current level of employees that
4

how much time they are consuming to do particular task. After that, they have to identify that
how the improvements can be made. For the improvement of their performance, the manager has
make a sturdy relationship with them. So that they will give positive feedback. While taking
consistently feedback from them, the employees will also learn their roles and responsibilities.
Hence, it will improve their performance and increase their skills in order to perform in
appropriate manner. However, proper training should also be provided at the time of on-the-job
and off-the-job of training. Training should be given according to the needs of staff in order to
deliver high quality of services to patients.
TASK 4
4.1 Leadership styles applied in the HSC sectors
Leader is the person who is head of the team and having authority to command and direct
others at the work place. Some leadership styles are followed by the health and social care which
are as under:
Autocratic style: In this the leader is taking all the decision on the basis of their own perception,
they didn't take any suggestion form the subordinates or co-workers. The total power is in
managers hand.
Democratic style: In this the leader is interact with their subordinates at regular basis, and they
take decision on the basis of all team members suggestion. The subordinates are taking part in
decision making process.
Laissez-faire style: In this the leader is taking part in daily work with the subordinates.
The St-Margaret's nursing home as an health and social care sector use democratic leadership
style, because the organisation need internal and external advice for taking an effective decision.
Subordinates are very much close to the firm so they know every condition and provide best and
satisfactory suggestion.
4.2 Managing working relationship
In the health and social care sector it is very much difficult to identify the proper way of
work as a team. The ability or skill of every individual is different, they work according their
own type. This is the big issue for the organisation, for overcoming the problem the firm need to
develop an effective team or group. The good relationship is very much important to attaining
5

the targeted goals and objective of the individual or team. There are different type of process can
be helpful in manage a better relationship with the member of team, co-workers, managers.
 Always be polite in the organisation with manager or subordinates.
 Use thank you and please rapidly.
 Need to know the rules and protocols of the employees.
4.3 Own development influenced by the management approach
I am a workaholic person and I like to do work in the criteria of my interest. Some time I
need to do the work form other areas and I was getting stressed and tensed when the load of
work is high. My own development has been influenced by some leadership approaches. I m
mainly focused towards my strength and weakness and I am mostly encouraged by this.
CONCLUSION
The above report is based on managing of human resource in health and social care
sector. The St-Margaret's nursing home is try to recruit well skilled and educated people for
providing better satisfaction and service to their patients. They conduct some training session for
developing ability for an individual for better and high performance. They use democratic
leadership style for making an effective decision in order to attain organisational goal and
objectives. They create some groups and include employees who are having same skill and
knowledge. They try to maintain better relationship with their team or group member for better
and effective performance.
6

REFERENCES
Books and Journals:
Baggett, T.P and et.al., 2010. The unmet health care needs of homeless adults: a national study.
American journal of public health. 100(7). pp.1326-1333.
Care Quality Commission, 2012. The state of health care and adult social care in England in
2011/12 (Vol. 763). The Stationery Office.
Chan, M., 2010. Mental health and development: targeting people with mental health conditions
as a vulnerable group. World Health Organization.
Edwards, A., and et.al., 2010. Review: The understanding of spirituality and the potential role of
spiritual care in end-of-life and palliative care: a meta-study of qualitative research.
Palliative Medicine. 24(8). pp.753-770.
Erdley, S.D., Anklam, D.D. and Reardon, C.C., 2014. Breaking barriers and building bridges:
Understanding the pervasive needs of older LGBT adults and the value of social work in
health care. Journal of gerontological social work.57(2-4). pp.362-385.
Hasson, H., 2010. Systematic evaluation of implementation fidelity of complex interventions in
health and social care. Implementation Science.5(1). p.67.
Kemp, K., Griffiths, J. and Lovell, K., 2012. Understanding the health and social care needs of
people living with IBD: a meta-synthesis of the evidence. World Journal of
Gastroenterology: WJG. 18(3). p.6240.
Korda, H. and Itani, Z., 2013. Harnessing social media for health promotion and behavior
change. Health promotion practice. 14(1). pp.15-23.
Kuo, D.Z., Mac Bird, T. and Tilford, J.M., 2011. Associations of family-centered care with
health care outcomes for children with special health care needs. Maternal and child
health journal. 15(6). pp.794-805.
Marziali, E., McCleary, L. and Streiner, D.L., 2010. Evaluation of an assessment battery for
estimating dementia caregiver needs for health and social care services. American
Journal of Alzheimer's Disease & Other Dementias®.25(5). pp.446-454.
7