Managing Organizational Health Case Study 2022

Running head: MANAGING ORGANIZATIONAL HEALTH
Managing Organizational Health
Name of student
Name of University
Author note

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MANAGING ORGANIZATIONAL HEALTH
Table of Contents
Introduction to case study organisation......................................................................................3
Analysis of existing Organisational Performance management system in Consultancy case
organisation................................................................................................................................3
Organisational performance management and performance measurement............................3
Communicating performance to stakeholders........................................................................3
Risk management...................................................................................................................4
Quality management and improvement..................................................................................5
Financial performance............................................................................................................5
Customers’ perspectives.........................................................................................................6
People perspectives................................................................................................................6
Implementation issues............................................................................................................6
Recommendations for improvement..........................................................................................7
References..................................................................................................................................7

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MANAGING ORGANIZATIONAL HEALTH
Introduction to case study organisation
The report is based on the existing work, which will demonstrate about preparing a
management consultancy report that can define the present organisational system of
Organizational Performance Management or OPM with the consideration of case study
revolving around Singtel in Europe. It will demonstrate about the pervasive characteristics of
organisational performance management and at the same time, ensure development of proper
strategic plan along with facilitation of communication process, review, evaluation,
monitoring and continuous sensitivity too (Bourne et al. 2013). The topic will also assess the
previous assignment and ensure risk management procedures along with communicating the
performance to stakeholders, furthermore, will also determine the financial performance and
focus on managing improvement and quality enhancement too with the consideration of
human resources management, customers’ services, financial performance assessment, etc
(Mir and Pinnington 2014).
From the European context, the business organisation chosen here is Singtel, also
known as Singapore Telecommunications Limited, which is a major telecommunications
company that delivers telecommunication services, mobile data services and internet services
too. The company is known for its delivery of good quality services such as mobile data,
internet, infocomm technology and also mobile network connections (Singtel.com 2019). The
company has been reputed and established considering its huge contribution to the economy
of the nation as well as satisfied the needs and desires of many stakeholders including the
customers as a whole too.

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MANAGING ORGANIZATIONAL HEALTH
Analysis of existing Organisational Performance management system in Consultancy
case organisation
It has been found from the existing data and information, that to analyse the
organisational performance management, various aspects are to be considered including the
measurement of performance along with the communication managed with the stakeholders
and also customers’ perspectives (Upadhaya, Munir and Blount 2014).
Organisational performance management and performance measurement
Considering the previous assignment on which the present study is based on, the
performance management at organisations has been considered as a major aspect for better
corporate governance along with the management of business functions and processes
effectively. It can not only help in the execution of strategies effectively, but will also allow
for focus on major areas to make improvements including the management of change at the
organisation, human resource management, marketing activities and the information
structures too (Dent and Whitehead 2013). The measurement of performance of the
organisation is done with the evaluation of various key performance indicators while the
organisational performance management at Singtel could be done with the help of monitoring
the performances of worker and manage application of these indicators in different areas
including the customer metrics, people metrics, financial metrics and also the process metrics
included at different levels of the organisation (Cascio 2015).
Communicating performance to stakeholders
To ensure that the performances of the employees are improved, it is important for the
organisation to monitor their performances at first and then communicate those to them, so
that they can identify their areas of strengths and weaknesses, furthermore make sure to
improve in those areas. The communication of performances to the various stakeholders
including the employees, shareholders or investors and other managerial staffs is also