Managing People: Concept and Role of HR Professionals

This document discusses the concept and role of HR professionals in managing people. It explores the current CIPD profession map and evaluates its standards. It also explains the importance of HR in organizational objectives and resourcing activities. The case study of Nando's, a South African restaurant chain, is used to illustrate these concepts.

Managing People

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Briefing statement that evaluate the concept and role of HR professional considering current
CIPD profession map..................................................................................................................3
TASK 2............................................................................................................................................5
Explain the organisational objectives considering resourcing activities that describe the
importance of HR........................................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Management of people is the process that leads to undertake effective training,
development, directing and motivation of employees in terms of optimising their overall
productivity at the organisation by promoting professional growth and success. The leaders at the
organisation effectively use management of people in terms of overseeing the workflow that
leads to increase the overall performance of employees. It can be done by the Human resource
department as they can prominently manage individuals which is important for the existing and
aspiring leaders as their objective is to enhance communication at the company in terms of
preparing employees for success (Leroy and et. al., 2018). For this, the HR manager leads to
examine the skills of employees which is helpful in terms of discovering their strengths and
analyse prominent areas for development. To carry forward the study, Nando's is considered
which is the South African restaurant chain specialised in Portuguese African food serving in
their signature style. Restaurant was founded in Johannesburg in 1987 and currently operate
around 1000 outlets in 35 countries. For this, the report tends to cover the effective meaning of
HR professionals by considering CIPD profession map and also explain objectives of company
undertaking the resourcing activities as on that basis HR function is responsible for effective
delivering.
TASK 1
Briefing statement that evaluate the concept and role of HR professional considering current
CIPD profession map
CIPD profession map is helpful in setting out prominent standards for the HR
professionals considering various activities, behaviours and knowledge which is required for
effective success. Moreover, the prominent standards of CIPD profession map is useful for
company including defining HR skills, diagnose suitable areas for the success and development,
develop HR capabilities and recognise achievement by professional qualifications and
membership (Bader, Schuster and Dickmann, 2019). Therefore, it is important to develop
suitable skills of HR professional in terms of carrying competitive abilities ans skills which are
mentioned as underneath: Decisive thinker: It is one of the suitable behaviour and skills that leads to permit HR
professionals in terms of performing and representing better attitude to others. It is

identified as the effective ability in terms of analysing and understanding prominent data
to inform effectively. For a HR professional, effective knowledge and vision is essential
in the structured manner in terms of identifying prominent options by making effective
recommendations considering robust decisions (Hanif and et. al., 2020). In terms of HR
professionals of Nando's the prominent skill tends to demonstrate the abilities in terms of
analysing and understanding prominent details and information. By developing this
behaviour among them, the HR professionals leads to create an environment in terms of
making effective decisions by clarifying the prominent roles and responsibilities in terms
of offering suitable support. Employee relations: To become effective and efficient HR professional, it is important to
have effective employee relations which is useful in developing suitable knowledge and
boosting morale of employees to perform with their full potential. In regard of this,
employee relations can be developed with the help of offering prominent rewards and
recognition to employees that helps in motivating them to increase their performance and
productivity (Sampath and et. al., 2020). Moreover, it is being developed with the help of
having effective and polite communication that leads to influence employee satisfaction
and involvement. In regard of this, Nando's need to invest more resources in terms of
improving employee relations in terms of keeping their workplace quite healthy for
employees. Hence, it helps in retaining talented employees for the effective growth and
success of company. Resourcing and talent planning: It is the critical function for HR professionals that leads
to involve suitable coordination from effective recruitment team and businesses
considering several factors considering the prominent identification and forecast things
which need prominent resources, networking and selection of proper recruitment
channel. In relation with Nando's, this function is useful in making sure that company is
capable to identify and attract suitable talent form the market undertaking the ability to
create competitive advantage which is useful for company to achieve short and long term
goals. Therefore, the recruiter of Nando's need to be clear regarding job description
considering recruitment plan and activities. Service and delivery information: It effectively represent the prominent information for
the suitable delivery of effective services in the given period of time. In relation with this,

suitable offerings are considered by respective organisation in terms of having effective
delivery and also fulfil the needs and requirements of customer as well. In regard of this
the HR manager of company must have proper information regarding the functioning and
effectively delivering suitable information to their potential customers. Organisation design: It is undertaken as the leading function which is helpful for
company in terms of developing effective and healthy communication regarding the
development of company. In order to have effective design then they tends to consider
suitable structure and design of company that leads to offer prominent flexibility to
company. Organisation development: In relation with this, the HR manager of Nando's tends to
undertake effective growth and development of company which is beneficial for them to
have prominent functioning of company. Therefore, it depict the healthy relations among
the HR and other departments in terms of having suitable growth and development of
company. Learning and development: It is identified that company effectively undertake suitable
and prominent learning and development approaches which are beneficial in order to
prominently guide and provide effective direction regarding the effective and smooth
functioning of company. It depict several approaches which are beneficial in terms of
having skilled and trained workforce which is beneficial for the smooth functioning of
company. Therefore, it become the major element for company in terms of having
prominent growth and development of the overall personality factors of company. Performance reward: It is undertaken as the employee reward system that effectively
refer as the suitable programs in terms of setting up prominent reward for company
undertaking the overall performance in terms of motivating workforce for the individual
and group level. It effectively tends to undertake separate factors from the salary but
effectively consider monetary and non-monetary value in order to have effective
promotion of company regarding the suitable cost. Along with this, company also tends
to undertake suitable rewards to make their employees more efficient and competent
enough regarding their performance and also tends to motivate them to perform with full
potential. Rewards are undertaken as the vital source of motivation for the workforce
considering the suitable management and effective conditions.

 Employee engagement: It effectively represent that employees must have proper
involvement in the suitable functioning of company which is beneficial for them in order
to have effective running and functioning which is beneficial in terms of having
prominent engagement and having effective participation in the working manner and
process of company. It effectively represent that the managers and supervisors tends to
engage their employees in the decision making process which is beneficial in terms of
having effective functioning and it is also helpful in terms of getting fresh and new ideas
regarding the functioning of company.
TASK 2
Explain the organisational objectives considering resourcing activities that describe the
importance of HR
Organisational objective is important as it tends to create prominent direction and
guidance towards the requirements of business and prominent guidelines. Objectives tends to
direct the suitable activities of company regarding the accomplishment of visions and goals of
company. For this, employees tends to become more enthusiastic towards their work when the
expectations are clear. In terms of accomplishing prominent objectives there are various
resourcing activities which are considered for this, HR manager plays an important role
regarding the set of decision and prominent action within the future (Chakraborty and Upadhyay,
2018). For this, HR planning is also termed as manpower planning which is the procedure of
preparing for effective decisions considering the effective development. In relation with Nando's,
their overall objective is to serve suitable quality of food products in affordable prices, focus on
the effective development of ambience and overall atmosphere of restaurant in terms of serving
great food and also manage customer relations by knowing their target market. In regard of this,
various resourcing activities are mentioned which are important for company describing the
significance of HR professionals in Nando's. Therefore, some of the prominent activities are
mentioned as:
Planning: It is considered as the essential function in management and also required at
each and every level and department by undertaking the needs of company. It is considered as
the diverse function which is useful at various levels like finance, marketing, production, HR and
many more. In terms of HR planning it is quite similar to Workforce planning as it leads to put

emphasis on company in terms of achieving success for the future purpose (Klikauer, 2018).
Within the planning activity, HR professional plays an important role in terms of ensuring for the
best fit thing among the employees and job in terms of neglecting manpower considering the
shortage and surplus. In terms of Nando's HR professional is important to analyse the labour
supply, forecasting demand, balancing project labour and supporting organisational goals and
objectives. Therefore, it is also important for company regarding its investment for any sort of
business at it tends to permit company in terms of remaining quite profitable and productive.
Recruitment and selection: This function leads to undertake suitable involvement in
terms of attracting individuals to work for company and also tends to select best and suitable
candidate for them. It depict the effective attraction of individuals which prominently start with
the brand of employee and being an attractive employer it require lots of benefits (ZHANG,
2018). In regard of Nando's, the HR professionals plays an important role to attract maximum
number of people considering the employee brand and also consider prominent attraction of
employees undertaking the suitable benefits. For this, some of the organisations face struggle in
terms of attracting talent because of their tainted image. In relation with Nando's, they does not
face much efforts and struggle in terms of attracting candidates for them and also tends to
develop suitable strategies which is useful in terms of improving the overall image and
productivity of company. Therefore, with the strong brand reputation and suitable sourcing
strategies is useful for company in terms of having talented candidates. For this, HR
professionals plays an important role in terms of having effective and talented employees within
an organisation and also undertake technological development in recruitment undertaking the
prominent types of recruitment tools.
Performance management: This function is important for the HR professionals in terms
of increasing the overall performance of their employees and also helps in motivating them to
perform with full potential (Roberts and et. al., 2019). It is essential for HR professionals to
manage the performance of employees which is useful in motivating them regarding the suitable
performance and for this, the HR professional plays an important role to measure and manage the
overall performance of employees which is useful in increasing their motivation level by
improving their productivity. In terms of Nando's, their HR professional also perform this factor
considering the prominent management and improvement of HR professionals that helps in
boosting the motivation of employees.

Learning and development: This function is also important undertaking the growth of
employees which is helpful in having prominent development of the overall personality of
individuals. For this, HR professionals plays an important role which is helpful in having suitable
growth and development undertaking the learning factor for the prominent success of employees.
In terms of Nando's, it is essential for the HR professionals to have effective growth and
development of employees by offering suitable training and proper development in terms of
improving the overall skills and competencies of workforce that influence them to perform with
full potential.
Career planning: As per this function, HR professionals tends to make suitable planning
in terms of developing the career of employees which is helpful for the growth and development
of employees. In regard of this, HR professionals plays an important role in planning about the
career and overall development of employees considering their productivity and overall
performance. In relation with Nando's, their HR professionals plays an important role which is
helpful in terms of planning effective career of employees which is for their overall growth and
benefit. Moreover, it is also essential because by this, employees feel important within an
organisation and also retain for the longer period of time.
Rewards: This factor is essential for employees in terms of improving their overall image
and performance. It is helpful in boosting the overall performance and motivation level of
individuals undertaking the significant growth and success. For this, HR professionals plays an
important role in terms of offering prominent rewards which is useful in boosting the overall
performance and productivity of employees (Hurmelinna-Laukkanen and Olander, 2019). In
terms of Nando's, suitable rewards are important whether it is in financial and non-financial term
as it leads to boost the overall performance and productivity of employees. Therefore, by this,
employees also feel important and worthy to work within an organisation in terms of getting
appraised by their employer.
Employee engagement: It is important for the employer to suitably involve and engage
employees within the organisational activities as it tends to boost their motivation level and helps
in increasing effective productivity and overall performance of employees. For this, HR
professionals are important because they are the key factor that lead to connect top level
management to lower level management (Brechin and et. al., 2020). Therefore, employees need
to be quite open and must have good relations with their HR professionals which is useful in

appraising them and also making them feel comfortable at the workplace. In terms of Nando's the
prominent existence of HR professionals are important which is helpful in terms of involving
employees within the prominent activities of company. Therefore, it is important to have proper
talent and good terms with employees in terms of engaging within the decision making of
organisation.
CONCLUSION
By considering the above discussion, it is identified that effective management of
individuals are important within the organisation in terms of handling interpersonal conflicts,
leading employees towards training, developing effective culture of company and managing
deadlines. Management of individuals is the wide concept in terms of developing, organising,
growing and solving problems considering the positive side of business. For this, the report tends
to undertake suitable evaluation of HR professionals by considering the reference of existing
CIPD profession map. It also tends to undertake effective explanation for the organisational
objectives with several resourcing activities in which the HR manager function and also
responsible for delivering suitable services.

REFERENCES
Books and Journals
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Klikauer, T., 2018. Managing People in Organizations. Macmillan International Higher
Education.
Leroy, H and et. al., 2018. Managing people in organizations: Integrating the study of HRM and
leadership.
Roberts, H.C and et. al., 2019. The challenge of managing undernutrition in older people with
frailty. Nutrients, 11(4), p.808.
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implementing a biopsychosocial (BPS) framework of care when managing people with
musculoskeletal pain–A mixed methods systematic review protocol. International
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ZHANG, L.N., 2018, April. Importance of Interpersonal Skills at Work towards Managing
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Management Science and Management Innovation (MSMI 2018). Atlantis Press.