INTRODUCTION Human resources are the integral part of the organisational success. In order to achieve the business objectives it is essential for the companies to manage people effectively within organisation so that they can give optimized performance in teams as well as at individual level. The report will discuss the significance and procedure followed by Coca-Cola company in its recruitment and selection process. Coca-Cola is among one of the top organisation in beverages and soft drink industry. The effective and skilled human resources makes it possible for the organisation to execute operational activities with maximum efficiency (Roosand Von Krogh, 2016). Thedocumentwillalsodiscusstheinductionandtrainingprogramusedbythe organisation to enhance the productivity and outputs of its employees. It will also discuss the challenges in managing people and how Coca-Cola can overcome these challenges by various motivational theories. The report will also analyse the impact of individual behaviour on the performance of team efforts as well as workplace. TASK 1 Introduction Coca cola company is based on the manufacture firm that provide the different types of product and services in marketplace such as non- alcoholic concentrates drinks and syrups etc. This task will discuss about the different recruitment and selection process that followed by the Coca cola. It also analyzes the selection process that identified the skilled employee for the organization. This organization will prepare the job advertisement for the purpose of hiring in the marketplace. Recruitment and Selection The recruitment and selection process are established with the help of different platform such as newspapers, institution and official website of Coca Cola (Bell and Harrison, 2018). This organization is also provided the application form for the candidates those who applied for particular job profile. Coca cola can be recruit the candidates by using internal and external process. Selection and recruitment process will depend on the position of people applying for the profile therefore, coca cola company has performed different role in the hiring process. These are the important for organization to conduct the efficient process where the employee also participate ion the recruitment drive. 1
Analyses the recruitment and selection process that followed by the Coca Cola. There are different types of recruitment and selection process followed by coca cola discuss in given below: Interview-Interview is selection process that designed by the organization where all candidates and employee participate. This process will help for increase the chances to know about the company (Braysher, 2017). In this process, Human resource officer ask for question to the candidates for identifying their skill and knowledge.It is tow way process to understand the actual role of nature of candidates. Psychometric test-this test will help for determine the potential and ability of people. Coca – cola is leading brand that required for more efficient employee that handle the business operations and functions in proper manner (Whelan, 2017). This firm is also used the personality assessment tool that help for finding the specific skill about the employees. Situational Exercise-Coca- Cola is followed the selection process to identify the reaction of person on the particular situation. In this way, this test will help for highlights the particular knowledge and skill of person. It also gives the Facts and figure of the review. Propose and content of job advertisement The job advertisement is the best tool and platform that help for organization to promote the vacancy of particular job profile. Coca- Cola is the fastest growing organization which also used this technique to recruit the candidates because this is the best approach for more candidates attracts towards their advertisement (Ljubownikow and Crotty, 2017). In this way, Coca – cola find the best candidates for the particular job profile that has both skill and capabilities to manage the business operation in effective ways. Prepare job advertisement documentation Job analysis is a process or method for identifying the skill and duties requirement or need of job. Job analysis is consists of two different specification such as description and second is job specification. Job Description-It is provided the different duties, role and responsibilities, working conditions and times etc. these are important description consist on the job advertisement. 2
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Job Specification-it also provides the specification related the requirement of person andeducationqualification,personalityskilletc.Allthedetailsarerequiredin advertisement of the job (Tudor and Dutra, 2018). Advertisement Job Opportunity: Coca Cola firm is required the skill and qualified sales executive those who has s experienced to generate lead and manage the products in proper manner. Job description: Duties: To Generate lead generation Storing all the information related the product in marketplace Creating documentation regarding the sale generation. Role: Sales Officer Location: London Salary: Based on the experience Job Specialisation Qualification: Master in Marketing and Sales Experience: 3- 4 year Age : 3
20- 30 years HR Manager Coca Cola London 4
Conclusion As per discuss, it concludes that recruitment and selection process is the useful for the organization to manage the business operations and functions. Coca- Cola is also used this process for recruit the efficient person. TASK 2 Introduction This task will discuss about the training and induction program that followed by Coca- Cola after selecting the candidates. Furthermore, it also describes the significance of training or induction in the coca cola company. There are different challenges faced at time of induction and training which mention in the task. Training and induction Training is a process which essential for each and every employee because it helps for new candidates to improve their skill and knowledge for growth and development. Coca- Cola is alsoprovidingthetrainingtotheiremployeefordevelopingtheskillandknowledge (Middlewood and Abbott, 2017). This organization is followed the four different types of training such as technical training leadership training and functional training. Induction is method or process that help for provide the information regarding the company and their working project. It is essential for employee to aware about the specific project, working etc. Significance of training and induction programs for Coca Cola Training and induction program are necessary for the Coca- Cola to provide the best facilities and services to the new employee. Significance of induction: This program is important process or method that provide the brief introduction regarding the working environment. This program also cover the rights of employer and employee in the organization according the condition and term of employment. It is based on the knowledge management process to give idea about the company and their working (Reason and Hobbs, 2017). An effective induction program will help for increase the productivity of company. 5
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Significance of Training: Training is process that provide the employee to improve their skill and knowledge. An effective training is useful for employee because they can put some innovative ideas towards the growth and development of business. This program will help for employee to eliminate their weakness and also develop the strengthening towards their skill and knowledge (Pryke, 2017). Challenges faced by Coco cola at the time of training and induction The most common challenges in the training and induction faced in the organization. There are followings challenges that discuss in given below: Hectic Employee Schedule-This is the most common problem because people cannot spend time with the family and increases the demand of employee energy (Shaw, 2017). The training tome and personal time is collaborated with each other. Dispersed work force-For increasing the remote work and decentralized workforce are alsochallengesinthetrainingandinductionprogram.Itcanbequitehardand misunderstandingbetweenthepeople(Rahman,MordiandNwagbara,2018).For Example- sometimes, the working culture is less comfortable for the employee in the organization Measure to overcome those challenges To Avoid the face to face training in the weekend and also decrease the time limit. Communication help for saving the time of leaner. Mobile technology can help for accessing the Training material and LMS easily at any place. Used the different types of social tool that unify their dispersed team such as webinars, video conference and online forum. Conclusion As per discuss, it concludes that training and induction program are essential for the employee to improve the business performance. There are different challenges faced in the organization at the time of training. It also identifying the measurement to overcome of the challenges. 6
TASK 3 It is very important to motivate employees so that their performance is maintained and goals are achieved in time. also, motivating employees helps in creating a positive environment within organization. Moreover, employees put more efforts in completing their task and in this way, productivity is enhanced (Billingand Tett,2018). Encouraging employees also helps in growth and development. Without motivating them it is very difficult to retain them. There are many motivational theories that are applied by Coca Cola which is described below :- Maslow's need hierarchy theory- it is basic and most common theory applied by companies. It consists of five needs in hierarchical way that is shown below :- Physiological needs-it includes basic needs required for individual to live. They are food, cloth, shelter, etc. without this, it is not possible for human to live. Safety needs-they are security needs that compromise of security from theft, disaster, etc. also, it includes law, stability, etc. Social needs-this need include interpersonal relationship like family, friends, love, etc. they are belongingness needs. Esteem needs-These needs are related to self-respect. It includes self confidence, competence, achievement, knowledge and independence. Self- Actualisation needs-These needs define the higher human needs, in other words these needs are related to the fame and achievement in life Advantage- Coca Cola encourages employee to fulfil their basic needs. They put more hard efforts to attain goals and live a healthy and better life. Employee remain motivated as their needs gets fulfilled constantly. Moreover, in every department or location in which Coca Cola operate this theory can be applied. Disadvantages- Sometimes, this theory is not applicable as it lacks motivational force and employees’ needs are not fulfilled. This creates a negative impact on their performance as well as Coca Cola culture. Hertzberg two factor theory-It contains two factors that are described below :- Hygiene –in this there are several factors included that are pay, policies, tools and equipment’s etc. that are essential to motivate employees (Herzberg’s two factor theory. 2018). 7
Motivational –it includesthe factors that are essential to enhance employee performance. These includes growth, achievement, etc. (Roosand Von Krogh,2016)with this employee remain satisfied with job. Advantage It clearly helps in finding what are the employees individual and behaviour needs These factors automatically motivate employees to work hard. Disadvantage– This theory is not applied in changing behavior situation of employees. Manager is not able to control some factors like personal life. It is stated that in Coca ColaHertzberg two factor theory is applied. They provide high pay, fringe benefits, etc. to encourage employees. moreover, it enables manager to improve employeebehaviourbyfulfillingtheirneeds.Forthis,theyencouragethembysetting challenging goals and recognising their achievement, providing growth opportunities, etc. it ensures that employee remain satisfied with job and loyal towards Coca Cola. TASK 4 The teams at Coca-Cola can deliver the desired outputs only when each of the team members works with full efficiency. However, the behaviour and work efficiency of the people may vary at work place depending upon the different organisational factors. The interaction and attitude of higher authorities towards team members can motivate or discourage them. For instance in Coca-Cola all employees and team members are free to share their opinion and feedbacks. This transparency and openness encourages team members to always think innovative (Rahman, Mordi and Nwagbara, 2018). On the other hand if company will not support the opinions of team members and will not give them rewards for their innovations then team members may not find it useful to make additional efforts in tasks and team work. Coca-Cola also support the effective coordination and communication between team members so that they can work with more ease. To achieve this organisation ensures that team members are aware of each other and can easily communicate with each other. The lack of interaction between team members will not lead to qualitative work and company may find it difficult to solve problems. The conflicts between team members are not considered as healthy for the overall performance of organisation. Coca-Cola pays specific attention to each and every team member so that team conflicts can be easily resolved. 8
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The key factor which leads to conflicts among teams is that members may feel that their work is not recognised and other members are given more priority by the organisation. These conflicts can prevent organisation to achieve its functional goals. In order to assure that such conflicts never takes place within Coca-Cola company evaluate the performance of every team member so that they do not realise that their efforts are not appreciated(Middlewood and Abbott, 2017). The team members regularly interact with other members so that they can share their issues with the leaders. Such interaction is essential for Coca-Cola to maintain the integrity of its team. To improve performance and behaviour of individuals at work the organisation also has reward system. Organisation uses various motivational theories and means to motivate its team members so that they are always energetic and efficient. For improving the coordination and performance of teams the organisation can conduct various informal sessions. These sessions provide team members an opportunity to know each other and to develop an emotional attachment. The emotional appealing not only deliver excellent results but also encourage employees to increase their participation and presence in various team and organisational events. Another strategy which can be used by Coca-Cola to improve the behavioural aspects of its team members is that company must evaluate the performance of every member instead of evaluating only overall team performance(Bell and Harrison, 2018). Further the organisation must have deep analysis of skills of each members so that efficient teams can be formed. The team leaders must also monitors that if there are conflicts between members then they must be resolved at the earliest so that quality of work is not affected. CONCLUSION From the report it can be concluded that for retaining the long term success it is important for the organisation to manage its human resources and teams effectively. The behaviour of an individual not only affects only their performance but also has significant impact on the outputs of entire team. The report has evaluated the impact of recruitment process on effectiveness of organisation and its goal achievements. It has also described the motivational theories and their role in affecting the performance of individuals. Thedocumenthasalsodiscussedvariousstrategiesfortraininganddevelopment programs followed by organisation so that its human resources can keep their knowledge and skills update. Hence, it can be concluded from the report that management of people must be an 9
integral part of the organisational policies so that it can achieve its long term objectives and profits goals. 10
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