Managing Quality- Task 1 University Managing Quality- Task 1 By Date Name

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Managing Quality- Task 1
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Managing Quality- Task 1
Contents
TASK 1......................................................................................................................... 3
Q1. Explain your findings from the perspective of external stakeholders concerning quality and analyse
the central role outside organizations have on standard setting in healthcare..................................3
Q2. Assess the adverse impact of reduced quality in an organisation by reporting the effect this will
have on the health and social care stakeholders.....................................................................5
Q3. Compare and contrast in association with external/ internal perspective two or more methods that
you have adopted as a health care official to evaluate the quality of health and social care services.....6
Reference...................................................................................................................... 8
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Managing Quality- Task 1
TASK 1
Q1. Explain your findings from the perspective of external stakeholders concerning quality and
analyse the central role outside organizations have on standard setting in healthcare.
Stakeholders are referred as the ones which involve in some activities, or they are affected by
some actions. It can be referred to the patients also as they are one of the stakeholders also. The
patients are the important stakeholders as they pay to the health and social care organisations for
the services that they receive from there. They are the main users of health and social care
institutions. One must understand and try quality for considering the viewpoints of the service
users and the perspectives of workers in such agencies. The quality of an organisation may be
same, but patients and staffs of health care organisations are entirely different. Quality should be
concerned for purpose as it is another term of fitness in simple words. The quality of health and
social care services should be maintained as the staffs of those types of organisations meet the
needs of service users. If the health care organisations want to improve their quality, the
authority first has to know about the requirements and demands of the patients. They should
discover what their clients want from them in their serious conditions (Phillips and Freeman,
2011). If the institution intends to provide some extra facilities what the patients have not
required, that does not mean that they are adding quality.
A large number of health and social care regulators are present in the UK. Those regulators set
and control the standards of those organisations as they can be able for providing services to the
users. They set some rules and also rules that the patients must be registered on the records of the
institutions. They declared that the service providing without registration is a crime for the
organisations. The healthcare authority must keep their registers open to the patient party as they
can go through each and every detail of the institutions. The members of the patients can watch
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