Managing Customer Experiences
Evaluate how digital technology is employed in managing the customer experience within a chosen organisation (hotel or restaurant) and plan and promote an international food event for students and staff.
10 Pages2559 Words90 Views
Added on 2023-01-16
About This Document
This document discusses the use of digital technology in managing customer experiences in restaurants, including customer relationship management systems. It also explores customer service strategies and provides recommendations for improving customer service. The advantages and disadvantages of CRM systems in the service sector are critically evaluated.
Managing Customer Experiences
Evaluate how digital technology is employed in managing the customer experience within a chosen organisation (hotel or restaurant) and plan and promote an international food event for students and staff.
Added on 2023-01-16
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