Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 P1 Key roles and responsibilities of the marketing function..................................................3 P2 Explain how roles and responsibilities of marketing relate to the wider organisational context....................................................................................................................................5 TASK 2............................................................................................................................................8 P3 Compare ways in which different organisations apply the marketing mix to marketing planning process.....................................................................................................................8 TASK 3..........................................................................................................................................11 Covered in PPT.....................................................................................................................11 CONCLUSION..............................................................................................................................11 REFERENCES.............................................................................................................................12
INTRODUCTION Marketing is defined as management and study of exchange relationships. This is referred as business procedure in order to create relationship and satisfying consumers (Baker and Magnini, 2016). It is also regarded as important components of business management. Marketing is the activities that are undertaken by company to promote selling and buying of goods and services. This can includes advertising, delivering, selling, promoting products to business, consumers and organisation. It assists in launching and giving advertisements of goods in market which helps in selling products effectively and efficiently. The given assignment is based on Cadbury which was founded in 1824 at United States. This is multinational confectionery company that deals in chocolates products like crunchy, dairy milk, caramel and others. It is very important for respective organisation to use proper marketing tools and techniques for their business. This report highlights about key roles and responsibilities of marketing function and theirrelationshipwithorganisationalcontext.Thereiscomparisonshownbetweentwo organisations dealing in same sector in terms of marketing mix. The business plan has made that includes marketing mix, STP, strategy, and others for running organisation in order to achieve goal and objectives in effective and efficient manner. TASK 1 P1 Key roles and responsibilities of the marketing function Marketing function is defined as role which helps organisation for identification and source of successful products at marketplace and promoting them by differentiation from similar goods.This function includes various roles such as market research, marketing plan, product development, distribution for sale, public relations, customer service and promotion. With help of marketing products and services are delivered to their consumers and satisfaction is provided. The different key roles and responsibilities of the marketing function are described below: Marketing Information- It is very important for Cadbury marketing manager to analyse and gather market information. They need to understand consumers in terms of their want, price, quantity and others (Brennan and et. al., 2014). The marketing information can help respective organisation to manufacture goods and services for their consumers in effective and efficient manner. The role of marketing manager is to analyse market and responsibility is to manufacture products as per their requirements. This can help organisation to achieve set goal and objectives.
Product Design and development- The designing of product is an important role in selling products (Brooks and Simkin, 2012). It is significant for Cadbury to design their products in attractive and better way for selling more goods. If products are not designed in attractive and creative way then it does not attract consumers for buying it. This is the important marketing function of Cadbury to design and develop attractive, unique and different products and services for their consumers. This helps in gaining competitive advantage from market and earning of high profits. The role of manager is to select best design for product and responsibility is to implement it in practical situation. Packaging and labelling- Packaging means to avoid damage, destruction, breakage of products during storage and transit. This facilitates conveying, handling and lifting of goods and services. Similarly, labelling means information which is contained in products. The manager of Cadbury should make proper packaging and labelling of products for their consumers so that they can get correct information about products while they buy it. The manager of Cadbury has role to do proper packaging and labelling and responsibility is to check each and every products and services. Market Planning- This is the most important marketing function which is performed by organisation in order to achieve goal and objectives. The planning can be done through proper analysis and requirement of market and can achieve goal. For example, Cadbury possess 20% market share of specified goods and want to increase by 40% then it has to make proper plan and strategy to achieve better results. The promotion and production efforts are required more for better results. There are various activities which should be performed by marketing manager for better planning to achieve effective outcomes. The manager role is to do analysis of market and responsibility is to select best plan and strategy for implementing in organisation. Standardisation and Grading- Standardisation is defined as determining of standards in terms of quality, weight, size, design, raw materials and colour of specified products (Cabrera and Williams, 2014). With this consumers can determine peculiarities of products. This can help respective organisation to make sales on basis of samples. When there is a same characteristic of products then it is placed at one category which is called grading. For example, Cadbury produce X products having A, B and C grade which represents best, medium and low quality. If consumer requires best quality then they select A grade products. This grading can make sales and purchase very easy for users. This type of grading is preferred in agricultural products such
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as apples, tobacco, cotton and mangoes. The manager has various roles and responsibilities in this marketing function for maintain quality of goods and services. Branding- In this marketing function, products should be well recognised and has high brand value in market. The consumer prefers high quality products for their use (Carr, 2014). Cadbury is already renowned and recognised brand in market so it should focuses on new products and services and fulfils their consumer requirements which should be different from competitors. Branding means giving unique name to products and services to make it unique and different from existing rivalry. The branding can be created through providing high quality goods, unique and attractive features and uniqueness in nature. This is the position of brand and product in mind of consumers. The branding manager should focus on creating high brand value and position in market. Consumer Support Services- Consumers are regarded as king of market who helps organisation to earn maximum gains and profits. It is known as important functions of marketing which help consumers to offer goods and services and help them (Clow and James, 2013). The respective organisation should focus on consumer services in terms of after sales services, technical, handing customer’s complaints and maintenance and credit facilities. The assistance to consumers leads them satisfaction. In today’s era of competitive edge, consumer satisfaction is regarded as top most priority. This helps in creating attachment to consumers for specified products and they buy those goods again and again. The manager has role to provide services to consumers and responsibility to check whether they are provided with required services or not for better results. This can help respective organisation to achieve their set goal and objectives in effective and efficient manner. Apart from above, there are other marketing functions such as pricing of products, physical distribution, promotion, storage and transportation. These marketing functions play various roles and responsibilities in achievement of goal and objectives of business. The manager of respective organisation should perform each and every function in proper manner so that maximum profits and gains can be achieved. P2 Explain how roles and responsibilities of marketing relate to the wider organisational context There are various roles and responsibilities of marketing functions which helps in achievementofgoalsandobjectives.Marketingdepartmentofeachandeverybusiness organisation is interrelated with other sections of enterprise. As marketing alone cannot work in
organisation for better outcomes. All other functions or departments should work together collectively for achieving set or desired outcomes. This department is required to manage funds andotherthingsoffirmwhichcanassistCadburyforsellingproductsandincreasing profitabilityinpropermanner.Thefunctionaldepartmentisperformingtheirrolesand responsibilities in order to assist marketing as whole. The roles and responsibilities of marketing relate to the wider organisational context are described. These are interrelated with marketing department that assist Cadbury in achievement of goal and objectives which are given below: Marketing and Finance- These departments play an effective and important role in management and working of organisation (De Jong, Marston and Roth, 2015). The finance department of Cadbury helps all other department for allocation of funds in proper manner to each and every department. With help of finance all different activities and work are carried out. Here, finance department of respective organisation assist marketing for promoting goods and services at marketplace. The marketing needs funds for advertising and promoting goods for their consumers which can be possible by taking funds from finance section. For example, Cadbury has launched new products which needed to be marketed then it asks money from finance and promotes it at market place for creating awareness among consumers and increasing sales and profits. MarketingandHumanResources-Thesebothmarketingandhumanresources department are interconnected to each other. The human resources of Cadbury is liable to select and hire skilled and capable person for assigned job profile. They analyse resume and conduct interview for selecting suitable candidates. If marketing manager of Cadbury requires more employees for conducting different activities then it take help from human resource section to hire required and capable employees for better work performance. For example, marketing departmentrequires10marketingexecutivesthenittakesassistfromhumanresources department and they select deserving candidates for given job profile. Marketing and Sales- The main objective of any organisation is to increase profits and revenue of business in proper manner from their competitors (Desai, 2013). In order to achieve these, both marketing and sales perform their roles and responsibilities effectively. Here, marketing section analyse market and generate information regarding requirement, need and demand of consumers for selling of products and services. After collecting accurate data and information they provide details to sales department about requirement of products and selling is
done accordingly. The main aim of sales section is to increase revenue and market share through selling large quantity of products to their users. If marketing collect inappropriate information then profits and revenues decline which can affect image and goodwill of organisation. Marketing and Production- Both departments are interconnected to each other and carry out various activities and work (Ehret, Kashyap and Wirtz, 2013). These sections plays significant role in respective organisation in carrying out work. The marketing manager collects information regarding their consumers in terms of their taste, preferences and wants and provides information to production and they produce accordingly for fulfilment of their requirement. It is very important for marketing manager to collect proper data and information about consumer’s requirement so that set goal and objectives can be achieved in effective and efficient manner. For example, marketing manager while collecting information they found that consumers prefer more sugar free chocolate then in this case they provide information to production manager and they produce respectively so that they can fulfils their users requirement and increase their profit margin. Marketing and Research and Development- These departments are also important and interlinked with each other. The organisation should have research and development department in order to produce goods and services in effective manner. Here, marketing department of Cadbury should analyse about their competitors and use of technology for production. With help of research and development they can adopt best technology for production and produce high quality goods and services. Research and development is ongoing function of organisation that helps for better achievement of results. In context of Cadbury, it is very much required because it is large confectionery business which has high brand value and goodwill in market (Eng, 2017). From above analysis, it has summarised that interrelationships among various department is significant for each and every organisation to achieve their set goal and objectives. As each and every department has to work together for fulfilment of consumer’s requirement and organisation objective for better results. This relationship assists in maintaining disciple and coordination among each other. It also helps in building trust and create communication among one another. The conflict is avoided as each department work together for providing services to their consumers through detailed information regarding products and services. Therefore, in this way these above departments have interconnected with marketing for achievement of better results and providing services to users.
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TASK 2 P3 Compare ways in which different organisations apply the marketing mix to marketing planning process The comparisons between Cadbury and Nestle by applying marketing mix are described below: Basisof Comparison CadburyNestle ProductCadburyhaslargerangeof products which are categorised as per season and varied on basis of salesofcountry(Mihart,2012). Theyarealsobasedonfestive occasions such as Christmas and Halloween.Theproductsof Cadburyincludesbiscuits,ice- cream, desserts, beverages, Dairy Milk, Bournville, Crunchies, Five Star,perk,BournVita,Oreo, Caramel Cake Bars, Bytes, Pretzel, Crème Egg, Brunch Hazelnut and others.Theorganisationhas impact on industry and is growing on continuous basis. Nestle is regarded as world’s largest foodorganisationwhichhas8000 brandshavingvariousrangesof products.TheproductsofNestle includesdairyproducts,beverages, chocolates,readytocookfoods havingvarioussubdivisionslike Nestle milk, Kitkat, Éclairs, Munch, Maggie. The qualities of products are high and there is a hardly complaint of any products of Nestle. This is the achievement for organisation to deal in food segment. PriceThe pricing strategy of Cadbury dependsonquality,competition, packages and demand. The price of product is placed where all target consumerscanmeettheir requirements.Therearesome productswhichhashighprice becauseofquality.Therefore,it The price of products of Nestle is depending on quality provided by it in market (Mueller and et. al., 2015). ThepricingstrategyofMaggieis high as compared to others because of quality maintained by it. The pricing strategy is based on consumption or packingbecauseofhighquality
canbeconcludedthatCadbury followpremiumandreasonable prices for products. products.Therefore,itoffer competitivepricingbecauseprices arehighascomparedtoothers because of quality. PlaceTheproductsofCadburyare availablealloverworld (PapasolomouandMelanthiou, 2012). Due to distribution channel it has impacted global market and thereisahugecustomerbase requirement. Products are available at rural and urban areas. Currently, it is worldwide name and available in more than 200 countries. TherevenuesandsalesofNestle comesfromEuropeancountries which is 90% of total sales (Pike, 2015). Nestle hasfollowedFMCG channel of distribution where bulk is broken into and sent to C&F and sent todistributorsandretailers.The consumerspurchasefromretailers. Nescafe and Maggie are regarded are high in demand. PromotionThere are various methods through which Cadbury is promoting itself inmarket.Therearevarious strategieswhichareusedby respectiveorganisationsuchas newspaper,television,posters, online, radio and others. There are various efforts which are made by respectiveorganisationfor reachingtheirproductsand creatingawarenessamong consumersandpeople.For promotion of product, it has used brand ambassadors to create good position and impression in mind of consumers. Nestle has different unique marketing ideas for branding their products in market.Theyfocusonextensive advertisingandmarketingtheir individual products and brands. For instance, for promotion of Nescafe they came up with tune and Maggie thatisassociatedwith2minute snacks.Italsousesdifferent promotiontoolssuchasonline advertisements, TV, print, hoarding and others. PeopleTherearevariouspeopleofThere are different people who are
Cadbury who run their business in effective and efficient manner. It includesstaff,employees, consumers, and others for buying of products. It is responsibility of manager to look after benefits and need of consumers and employees. They focus on providing training sessions to their employees so that they can assist their users. partofNestlesuchasemployees, consumers,manager,boardof directions,respectivedepartment manager.Theyallworkfor betterment of users and organisation inordertoachievegoaland objectives.Itisveryimportantto fulfil and satisfy their consumers for earning maximum gain and profits. ProcessCadburyisfocusingonproper methodandprocessinorderto prepare and manufacture products (Purvis, 2015). With this method theycaneasilyimprovequality andproduceaspertaste, preferencesandrequirementof consumers. They are using highly advancedtechnologyand techniquesforhighquality production. Nestleisusingminimumwastage production method and allocating all resourcesinpropersystematic manner.Theymakeaneffortto improvemethodsandprocessin order to prepare high quality products and services. Physical Evidence Itistheimportantelementof marketing mix. It is essential for Cadbury to make environment and physical evidence to be attractive fortheirusers.Thephysical evidence can also represent logo andsignusedbyrespective organisation. The physical evidence of Nestle is thatithasmadetheirstoremore attractive and unique in order to catch attentionofconsumersandusers. Nestlehasusedtheirlogofor products so that users can know about brand and their values.
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TASK 3 Covered in PPT CONCLUSION Fromabovementionedreport,ithasbeensummarisedthatorganisationrequires marketing for achieving set goal and objectives. It is very essential for business to have proper running of marketing functions so that work can be carried out effectively and efficiently. There aredifferentmarketingfunctionssuchasstandardising,grading,marketingplanning, information and other where various roles and responsibilities are played by marketing manager for better outcomes. In order to run business in proper manner, different departments are interconnected with marketing such as production, sales, human resources and finance for achieving set results. These all department work with marketing to provide various information and fulfilment of consumers’ requirements. The comparison is shown between two organisation dealing in same products and services for knowing about marketing mix of both so that better planning can be done in order to achieve competitive advantages. The marketing plan for organisation has been prepared which contain information about strategy, marketing mix, segmentation, targeting and positioning, financial plan, marketing plan and other to achieve better results. Therefore, these plans can be revised from time to time so that high profit can be earned.
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