Marketing Plan for Introducing Sun Glasses by Burberry
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This marketing plan outlines the strategies for Burberry to introduce sun glasses in the existing market and expand its product line. The plan includes a SMART objective, SWOT analysis, Porter's Generic Forces, marketing mix, budget, and monitoring and controlling activities.
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MARKETING ESSENTIALS 1
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Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1...........................................................................................................................................3 (Covered in PPT)....................................................................................................................3 TASK 2............................................................................................................................................3 P3 Marketing mix of different organisations to achieve business objectives........................3 M3 Different tactics applied by organisations to business objectives....................................6 TASK 3............................................................................................................................................7 P4 Evaluate the marketing plan.............................................................................................7 M4 Produce a detailed marketing plan for an organisation....................................................9 CONCLUSION..............................................................................................................................10 REFERENCES..............................................................................................................................11 2
INTRODUCTION The marketing plays an important role in an organisation as its functions include advertising and promotions of products to the customers (Perreault, 2018). The approach of marketing for different companies can be different but they need to decide the activities which will help them to be successful. The marketing strategies of the organisation helps in identifying, analysing and understanding the needs of employees and customers. They should understand their needs and wants and make strategies to fulfill it. The organisation chosen for this report is Burberry. The organisation is in luxury fashion and make clothes for menswear, womenwear and childrens. It is a fashion brand found in 1856 in UK. It designs clothes for rich customers and understands their needs. It is a big organisation and makes the clothes trendy. The report include the roles and responsibilities of marketing as a function, analysing the relationship between marketing and other functions, importance of marketing mix to the organisational success, developing marketing plan for the organisation. TASK 1 (Covered in PPT) TASK 2 P3 Marketing mix of different organisations to achieve business objectives The marketing mix is the set of actions and tools used by companies to promote its products. They use the tactics to sell the products and make strategies for achieving profits. They help organisations to understand to place right product at right time and at right place. The 4P's were used by organisations when companies used to sell products and there was little service included. With the increase in service the customers are focussed on getting experience. The extended P's are related to the service provided by organisations (Stephens, 2016). Marketing MixBurberryZara Price-It is the value received bycustomersfromproducts theypurchase.Thepriceof products depends on the costs ofproduction.Theprice The strategy used by Burberry ispremiumpricing.Their business strategy is providing fashionproductswhichare expensive and can attract rich Zaraiscomparatively economicalastheir products areaffordable.Theyhave premiumpricingbuttheir customersareofmultiple 3
affectsthedecisionof customers. customers(Kayabasiand Mtetwa,2016).Theycannot sell products which are lower in price as they are successful becausetheyareexpensive and customers trust the brand. Thequalityofproductsis determined by the price of its products.Thecustomersuse its products as pride and they arewillingtopayfortheir products. incomegroup.Theproducts areaffordableandgoodin quality.Thebranduses promotional strategies to sell products.Theyhavetrendy products and affordable. Place-It is point of sale for organisationswherethey contactscustomersandsell theirproducts.Itincludes managing the supply chain and distributionofproducts.The placeoftheorganisationis importantforthesuccessas they attract customers. Burberry has more than 500 stores worldwide. They have stores at premium locations to attract the customers. They use streetswhicharebusyand havemarkets.Theyhave onlinestoresandgetprofits from that. Their websites gets demandsfromcustomers across the world as there are countries which have demand by they do have have stores so they can sell online. Zara has a business model of owning the stores as they do not give franchise of its stores. Their stores are consistent in countries and gives customers good experience (Kotoua and Ilkan, 2017). The stores have goodlightsandattractive mirrors. Product-Thesearetangible goods which are sold by the organisations. They determine thesuccessofthe organisations and the success The products of Burberry are fashionableandgoodin quality. They are trendy and luxurious.Thedesignsof Burberry are unique and the Zara is one of the largest fast fashionbrandofUK.They have products for men, women andchildrenandtheyare trendy.Theproductsuse 4
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ofproductshelpsthemin understanding the growth. material is good. The design is from 1880 and it is still the bestsellingdesignand customers recognise it as the brand. sustainableprocessin manufacturing and the waste is reduces. They use bags which are of biodegradable material. Promotion-Theactivities used by marketing department to sell the products. It includes advertising,promotions, incentives, etc. It involves cost to promote products. Burberrymakestrategiesto promoteitsproducts.There promotional strategy is made toattractcustomers.They promotetheirproductsby givingadvertisementinhigh class magazines as they are the customers of the organisation (Lu, Poon and Weng, 2018). Zara make strategies to invest itsmoneyinopeningnew stores.Theydonothave promotionalstrategies.Their businessmodelinvolves spreading word of mouth. The customersgetattractedfrom that and they do not involve in marketing campaigns. People-Theyarethe employees of the organisation. Theyareinvolvedin marketing of an organisation. Itisimportantthat organisations have employees which understand the goals of anorganisation.Theymake the strategies to promote and achieve profits. Burberry focuses on selecting employees which are fit. They shouldhavethefocuson fitness and they should be well trained. They give good after sale service to its customers so theemployeesshouldbe educatedandhavegood communication skills. Zaraisanemployeecentric organisation and measure the productivity.Theymotivate the employees by giving them performanceappraisal.Their employees are willing to help customers when they visit the stores and explains them about products.Theironline customersareimportantfor the success of the organisation (Perry and Pyatt, 2015). Process-Thesearethe strategiesmadetosupply productstocustomers.The processincludessales, Burberryusestechnologyto increase the efficiency in an organisation.TheyuseSAP which helps in understanding Zara have skilled employees as theyalterstheircollection every 15 days and this requires employeesateverylevel. 5
customerservice,etc.The processoftheorganisation shouldhelpsthemin increasingtheproductivity. Theorganisationshould understandtheprocessand helps in achieving profits. the process of the organisation. They will provide good quality customerservice.Thestaff shouldbetaughtaboutthe technology used by them as it is important for the success of an organisation (Scarborough, 2016). The employees of the organisation are capable to use the operations then they will be successful. Theirprocessisnormal and doesnotincludeanything whichcannotbeusedby employees. Physicalevidence-Itisthe experienceofcustomers.It includes the factors which are important for the organisation. Burberryhasitsstoreswith similarlooktogivethe experiencetoitscustomers. Theyhaveemployeeswhich helps them in selling products to customers and satisfy their needs. The stores are located inplaceswhichattracts customers. Zara make strategiesfor the successofanorganisation. The stores are clean and an international designs. The give good services to customers and helps them in trendy products which are affordable. Contribution towards achieving organisational objective The marketing mix of the organisation helps them to make the strategies of products. They are important to the success of an organisation (Jolliffe, 2016). Burberry is a fashion brand which have expensive products. The marketing mix is important for the organisation as they understand the importance of customers and make the marketing strategy for achieving the strategies of the organisation. M3 Different tactics applied by organisations to business objectives The business objectives of the organisation should be communicated to the employees and they should make the strategies which should include the marketing mix. 6
Positive impact-The marketing mix of Burberry provides guidance to the allocation of resources and focus on maximizing the profits and customer satisfaction. It helps to allocate the responsibilities and helps in the communication process which is important to coordinate different departments. From the point of view ofMark Acutt,the resources in an organisation are limited and marketing mix helps in identifying their use so it is important that the marketing department make strategies to apply it to the goals of an organisation. Negative impact-Burberry has operations in different countries and they have different segmentation of customers so the marketing mix should be updating according to the external environment. The marketings conditions impact the marketing mix and it need to be identified to achieveprofits.Themanagerswillunderstandthemarketandcoordinatewithdifferent departments to achieve it. TASK 3 P4Evaluate the marketing plan The marketing plan is a structured format that includes the objectives of a new plan and makes strategies to achieve profits (Abedi and Abedini, 2017). They help the organisations to expand the market of product. It is formed on the overall strategy of the organisation and the business shouldalign the newstrategies with the overall business strategy. Burberry is one of the popular fashion brand which is operating at international level and majorly deal in luxuries and high priced products. The company is planning to expand its business in different countries in order to acquire large market share. SMART objective The smart objective of Burberry is to introduce sun glasses in the existing market within 4 months in order to expand its product line with increase in the profit margins by 15%. SWOT Analysis SWOT analysis helps company to know its capabilities and inputs in order to become strong in its operations and should be aware of the various factors which can impact the performance of the business. Strengths The company has established its brand name across the globe and is known as one of the expensive luxuries brand and has strong customer base. This popularity of brand provide it great 7
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support while introducing new product as it need not to do promotional activities to make customer aware. Moreover the unique designs make them stand out in market. Weaknesses The products of the company are available usually at high prices so average income group cannot afford it. Due to this they have less customer base in comparison to others competitors. Opportunities The expansion of product line will help company by increasing its market share and they need to spend extra in the advertising activities. Threats The company is facing high level of competition in market as the other companies are also providing same products with little variations (substitute products) at lower prices. Porter's Generic Forces Marketing plan helps in evaluating the business current status and accordingly strategies are formulated in order to achieve the desire results. Cost leadership-This strategy helps in analysing the pricing policies and provide competitive advantage in the business. In context of Burberry, the cost leadership is not beneficial for them as they are having premium prices for its products. Differentiation-Differentiationstrategyhelpscompanytoknowtheirpositionin marketplace on the bases of their uniqueness. In context of Burberry, they are providing unique range of products to its customers that is unique designs which are quite attractive. Focus Strategy-Focus strategy can be implemented in two ways that are cost focus and differentiation focus. In context of Burberry they are applying focus differentiation strategy in its business operations. Choosing the best strategy for sun glasses Forintroducingsunglassesrangeinitsproductlinecompanyshouldadoptthe differentiation strategy in order to attract the customers as their are many other competitors who are dealing in sun glasses range. Marketing Mix 8
In business operations the strategies work only in those cases where basic elements of the marketing mix are desired properly. Price-Burberry is providing products at higher prices and in this case customer want quality for the price which they are paying. Thus company is providing premium quality products at high prices. Place- The company is operating at international level and has established its presence in global market by occupying premium locations for its stores. Product-The company is going to provide sun glasses in different styles with good quality and the USP of the company is its design. Promotion- The company will promote its product with the help of existing celebrity models and also use the hoarding for promotional activities at prime locations. Budget Monitoring and Controlling Monitoring and controlling is one of the essential activity which is important as it regulates the operations of business. Basically it is a process where actions of employees are monitored by high authorities and if anything goes wrong then corrective steps are taken by them. All the factors are identified by the higher authorities which are acting as a barrier in the implementation of strategies and such deviations are removed by them. In respect of Burberry, they need to focus on its monitoring and controlling activities as company is introducing new product in its existing range of products which requires due attention. 9
M4 Produce a detailed marketing plan for an organisation Burberry is the fast fashion luxury brand and have products which are expensive targeting the upper class customers. The smart objective of Burberry is to introduce sun glasses in the existing market to expand product line and profits by 15%. Marketing plan is made to make new strategies according to the capabilities and operations of the organisation. Effectiveness of the marketing plan-The differentiation strategy is used to introduce new product like sun glasses in the range of products to attract the customers. There are many competitors dealing with luxury sun glasses but Burberry print is unique and it is the best selling of the organisation so the customers will be attracted and it will expand the market of the organisation. The product line extension is the strategy used by them to reduce the cost of promotion and will help them attract customers into new market. CONCLUSION The organisation to achieve success should make strategies for the marketing department. The roles and responsibilities of marketing department focus on the business and help them expanding market. The organisations should focus on the factors which impact departments like human resource, production, etc. The organisations wants to expand and make strategies to understand customers and demand and supply of products. The organisations understand the employees and help to achieve the performance. 10
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REFERENCES Books and Journals Perreault, W.D., 2018.Essentials of marketing. New York: Mc Graw Hill. Cooper, C., 2016.Essentials of tourism. Pearson. Purvis, J., 2016. Human resources marketing and recruiting: Essentials of digital recruiting. Baker,M.A.andMagnini,V.P.,2016.Theevolutionofservicesmarketing,hospitality marketing and building the constituency model for hospitality marketing.International Journal of Contemporary Hospitality Management. Harrison,J.P.andAssociationofUniversityProgramsinHealthAdministration,2016. Essentialsofstrategicplanninginhealthcare(Vol.1).Chicago,IL:Health Administration Press. Eletxigerra, A., Barrutia, J.M. and Echebarria, C., 2018. Place marketing examined through a service-dominantlogiclens:Areview.JournalofDestinationMarketing& Management.9.pp.72-84. Hisrich,R.D.andRamadani,V.,2017.Entrepreneurialmarketingmix.InEffective Entrepreneurial Management(pp. 75-99). Springer, Cham. Fill, C. and Turnbull, S., 2019.Marketing communications: touchpoints, sharing and disruption. Pearson UK. Stephens, D.L., 2016.Essentials of Consumer Behavior. Taylor & Francis. Kayabasi, A. and Mtetwa, T., 2016. Impact of marketing effectiveness and capabilities, and export market orientation on export performance.European Business Review. Lu, C.S., Poon, H.Y. and Weng, H.K., 2018. A safety marketing stimuli-response model of passenger behaviour in the ferry context.Maritime Business Review. Kotoua, S. and Ilkan, M., 2017. Tourism destination marketing and information technology in Ghana.Journal of destination marketing & management.6(2). pp.127-135. Perry, C. and Pyatt, R., 2015. Network theory’s contribution to the development of marketing research.InProceedingsofthe1995WorldMarketingCongress(pp.188-196). Springer, Cham. Scarborough, N.M., 2016.Essentials of entrepreneurship and small business management. Pearson. Jolliffe, L., 2016. Marketing culinary tourism experiences.The handbook of managing and marketing tourism experiences, pp.363-378. Abedi, G. and Abedini, E., 2017. Prioritizing of marketing mix elements effects on patients’ tendency to the hospital using analytic hierarchy process.International Journal of Healthcare Management.10(1). pp.34-41. Faßmann,M.andMoss,C.,2016.InstagramalsMarketing-Kanal:DiePositionierung ausgewählter Social-Media-Plattformen. Springer-Verlag. Online The Marketing Mix, 2020.[Online]. Available through:<https://marketingmix.co.uk/marketing- mix/> 11