6 HARRODS LEADERSHIP 7 Harrods’ leadership style and its impact on employee experience 7 The approach of Harrods' leadership and how it can be used to respond to human resource management challenges 8 Talent spotting 9 Mentoring and coaching 9 Support networks 10 Personal learning plan 11 Specific 11 Measurable 11 Achievable 11 Relevant 12 Time-bound 12 Belbin team role management model (Effective management of others) 12 Implementer 12 Resource investigator 12 Plant 12 Monitor 12 Shaper 12 Coordinator 13 Complete finisher