Operation Management Of M&S Ltd For Achievement Of Goals | Report

Added on -2020-02-05

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MANAGEMENT ANDOPERATIONS
Table of ContentsMANAGEMENT AND OPERATIONS.........................................................................................1INTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Roles and characteristics of leader and a manager............................................................3P2 Application of role of a leader and function of manager in different situations...............4P3 Different theories and model of approaches.....................................................................5TASK 2............................................................................................................................................7P4 Key approaches to operation management and role of leader and manger in theorganisation............................................................................................................................7P5 Importance of operational management in achieving the objective of the business: .......9P6 Factors that have impact over the operational management and decision making.........10CONCLUSION..............................................................................................................................12.......................................................................................................................................................12REFERENCE.................................................................................................................................13
INTRODUCTIONOperation management creates high standard of level to create more efficiency in thebusiness. It is related with the conversion of material and labour to the goods and services toproduce more efficiency to achieve more profit as well as organisation objective. A organisationcan have effective operation management only when it follows systematic flow i.e. planning,organising and supervising (Talk, 2016). M & S Ltd can apply effective operation managementto achieve it goals and target that would also help in to grow the future of the company and toearn more profit. Operation management also focuses on controlling of business operation asproduction of goods and services.TASK 1P1 Roles and characteristics of leader and a managerFollowing are the main roles of a leader and a manager in the organisation-1.Required at all level:Leadership skills required at all level. At top level, it is required to formulate plans and policiesand at lower level, it is required to execute the plans and policies that are assigned by the topmanagement. Leadership provides guidance to the subordinate for the proper execution of plans.2.Representative of organisation:Leader and manager are the representative of the organisation. Leader has to represent theorganisation at all level whether it is at top level or at middle level. Manager and leader representthe organisation at seminar, programme and at meetings and communicate with the public (Suand Wang, 2012).3.Integrate and reconciles the personal goals with organisational goals:It is a good quality of the leader and the manger id to integrate personal goal with theorganisational goal. It is the duty to co-ordinate employees goal to the organisation goal so thetarget can be achieved and this can be possible only when manager and leader of the team willfocus on the co-ordination among the various sector of the business.4.Solicits support:Leader as manager invites support from their subordinates. It depends upon his personality,experience and level of intelligence. Subordinates provide their idea to the leader and it is hisduty to implement such plans and ideas into reality to provide better support to the public.
5.As a friend and guide:Leader and manager can be a friend to their subordinate so that better solution to the problem canbe provided to them which will help in to achieve the objective of the business. Manger andleader provide guidance to their subordinate because they have expertise knowledge in their field(Smith, Maull and CL Ng, 2014). Following are the traits and characteristics of a leader and a manager which turn Manager andleader into great manager and leader-1.Ability to delegate task:Task can be delegated by the manager and the leader to their subordinate according to the area ofintelligence. Leader and manager must have this quality to delegate the task so that task can becompleted by their subordinate with in time and degree of risk can be reduced. 2.Problem solving skills:Leader and manager are the one who have expertise knowledge in their field and are the seniormost person of the organisation who has ability to lead their team so they can provide bettersolution to the problem that are faced by their subordinates.3.Good communicator:Effective communication make the leader and manager more intellectual to their work and pastepositive impact on the mind of their subordinates. Manager generally deals in programmes andseminar that are held in the public so effective communication helps in to attract the peopletoward their organisation (Nagurney, Masoumi and Yu, 2012).4.Self confidence and will power:Confidence of manager and leader helps in to achieve the confidence of their subordinate andmanager must have the quality to handle all the situation with full power.P2 Application of role of a leader and function of manager in different situationsThe role of a leader and manager affect the business of the company. These roles can beapplied in different different situations as per the performance and working conditions of thecompany. Leader is the representative of the team that is lead by them and manager representsthe company in public. Manager represents the company in seminar and programmes that areheld in the public to inform the public about the plans and targets of the company so that peoplecan get attract toward the company. Leadership style is required at all level whether it is top

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