Operational and Project Management - BBQ Fun Case Study

This case study analyzes the business of BBQ Fun and its plan to introduce an e-commerce system. It discusses the legislative and regulatory context, policies and procedures related to operational plan, role of operational plan, development of operational plan, resource requirement, human resource requirement, indicators of performance for the business, balanced scorecard of e-commerce strategy, identification of risks of the business, and proposal to operation manager.

Running head: OPERATIONAL AND PROJECT MANAGEMENT
Operational and Project Management
Name of the Student:
Name of the University:
Author’s Note:

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OPERATIONAL AND PROJECT MANAGEMENT
Table of Contents
Assessment Task 1...........................................................................................................................3
Legislative and Regulatory Context............................................................................................3
Policies and Procedures related to Operational Plan...................................................................3
Role of Operational Plan.............................................................................................................4
Development of Operational Plan...............................................................................................4
Resource Requirement.................................................................................................................5
Role Play......................................................................................................................................5
Human Resource Requirement....................................................................................................7
Indicators of Performance for the Business.................................................................................9
Balanced Scorecard of e-commerce Strategy............................................................................10
Identification of Risks of the Business......................................................................................10
Proposal to Operation Manager.................................................................................................12
Assessment Task 2.........................................................................................................................14
Application of Intellectual Property..........................................................................................16
Plan for Human Resource Development...................................................................................17
IP Requirement..........................................................................................................................17
Interview Process.......................................................................................................................18
Assessment Task 3.........................................................................................................................22
Planning for Monitoring Performance.......................................................................................22

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Budgetary and Financial Performance.......................................................................................24
Productive Performance.................................................................................................................24
Employee performance in accordance with performance management policy:........................25
Dates for Monitoring Activities.................................................................................................25
Resources available Monitoring................................................................................................26
Progress Reporting.....................................................................................................................26
Online Staff’s Performance Management.................................................................................26
Employee’s Underperformance Plan.........................................................................................27
Coaching of Underperformed Employees.................................................................................29
Operational Plan Analysis.........................................................................................................30
Reference.......................................................................................................................................35

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Assessment Task 1
Legislative and Regulatory Context
The main purpose of the assessment is to analyse the business of BBQ Fun which is
engage in the business of manufacturing the products of the business. The products which is
offered by the business are through the stores of the company. The management of BBQ is
planning to expand the operations of the business by introducing an e-commerce system which
has the capacity to increase the sales of the business which can enhance the sales of the business
(Friend and Jessop 2013). The management of the company needs to ensure that the business
adheres to the legal requirements in the business. The management needs to consider the
regulatory framework and also cyber security protocols of the business so that the setting of e-
commerce can be established in the business (Laudon and Traver 2016). The management of the
company needs to consider the cyber security for the customers who are engaged with the
business and ensure that their personal data is maintained by the business at all costs (Chadwick
2013). The privacy of data of the customers need to be protected by the business so that
customers feel secure while trading with business online.
Policies and Procedures related to Operational Plan
The policies and procedures of BBQ Fun aims at promoting the best practices in the
business which would aid the e-commerce facility which the management of the company wants
to implement in the business (Nosair and Bouffard 2015). Some of the policies which can be
implemented by the management may relate to better structure of business, providing better
services to the clients, improving the refund policies of the business. These forms an integral part

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of the operational plan and the same needs to implemented so that the overall business structure
is maintained.
Role of Operational Plan
The operational plan is formulated by the management of the company aims to achieve
the goals and objectives of the business. This is also done with the intention that the management
can also take appropriate decisions which take the company closer towards achieving the goals
of the business. In the case of BBQ Fun, the management of the company is trying to expand the
operations of the business for which the management is planning to incorporate e-commerce
facilities which would be requiring a solid operational plan. The operational plan would be
formulated in such a way that the plans identify which activities the business needs to undertake
and how the same can be undertaken by the management of the company.
Development of Operational Plan
In order to appropriate set the new e-commerce system which the management of the
company is planning to implement, the management needs to develop a new operational plan and
take necessary steps for the purpose of replacing the old plan (Frazzon et al. 2014). In order to
formulate the e-commerce strategy of the business, the management of the company would be
requiring assistance from different departments of the company. The main objective of the
business will be to develop the operational plan so that the e-commerce facilities can be
implemented successfully.

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Resource Requirement
In order to establish the e-commerce facility, the management of the company needs to
have access to resources which can be used for developing and maintaining the e-commerce
facility. The management of the company would be requiring both physical and human resources
for implementing the e-commerce facility. The human resources which the business would be
requiring for the new e-commerce facility comprises of technicians and engineers. In addition to
this, the e-commerce facilities would also be requiring the judgements of the CEO, CFO,
operational general manager (Di Minin and Faems 2013). In addition to this, the management of
the company would also be requiring physical resources which would be aiding the business and
further help to enhance the revenue which is generated by the business. The physical resource
requirements of the company will be comprising of system of computer, delivery trucks,
forklifts, software installation. These physical resources would help in the online sales activity of
the business and increase the revenue generation capacity of the business.
Role Play
Roleplay with Sales and Marketing Manager
You: Hello, how are you today?
Sales Manager: I am fine, thank you. What do you want to discuss about?
You: It is concerning the operational plan which I have developed and as you are aware that e-
commerce setting is being implemented in the business. I was hoping to discussing a key
component regarding the role of sales team in such a system.

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Sales Manager: Ok, let’s hear this plan and then I can add or remove certain elements and even
give you certain suggestions regarding the same.
You: The sales team would be undergoing drastic changes as new members would be joining the
teams and they will be looking after online sales team. It is estimated that a total of 8 additional
employee would be required for handling the online sales department. In addition to this, it is
also anticipated that the volume of clients that you will be handling will enhance as well.
Sales Manager: We can also train some of our old staff member to handle the e-commerce
system that way we can rely on the efficiency and creditability of the old staff members.
You: Yes, I was thinking of that also but you need to undertake the training yourself so that a
level of efficiency can be maintained. You will also be given a basic idea regarding the new e-
commerce setting as soon as the plan is implementation stage.
Sales Manager: Yes of course, I would be overseeing the training phase as well. I think it would
be better if I am also on the interview panel when new employees are recruited.
You: This is the whole plan for now, any changes in the same would be communicated to you.
Thank you for your time.
Roleplay with Sales and Technology Consultant
You: Hello, how are you today?
Technology Consultant: Hello I am fine. You wanted to discuss some times with me which I am
guessing is about the e-commerce plan.

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You: Yes, it is about the e-commerce system which is being implemented in the business. Now,
here the main thing which I needed to draw your attention to is that the management does not
want a common e-commerce system which is used by all. The company wants to develop a
unique one whatever, the costs may arise.
Technology Consultant: Yes I had a discussion with the CEO and he wants the most modern
technology which is available in the market.
You: Exactly, what are the physical resources which would be required in developing and
assisting the system?
Technology Consultant: Some hardware products would be required, programs for operating the
system which I am being told will be installed already, cyber security firewall system. Apart
from this, some of the physical resources which would be aiding in enhancing the sales of the
business are system of computer, delivery trucks, forklifts, software installation. I have prepared
a checklist and provided the same to designer and a copy of the same I will mail you as well.
You: Have you asked for a budget for such resources, as finance team needs to be ready with the
funds?
Technology Consultant: Yes, I already asked for it and they will provide it by tomorrow itself.
Human Resource Requirement
The management of the company also needs to consider the human resources for the business so
that appropriate support can be provided to the e-commerce system in order to ensure that the
expansion process of the business is undertaken without any hindrances.
Action Plan

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Milestone: Action and/or objective
(to achieve strategic aims of physical or
human resourcing)
Date Person
responsibl
e
Budget or
resources
(where applicable)
Approval of E-commerce project 15th
Feburary
2018
Manager
responsible
for the
project
Documents,
presentation,
Charts and plans
along with
PowerPoint
Presentations.
Development of Plan 25th
February
Departmental
organisers
Planning Charts
and basic
requirement details
as were approved.
Incorporation of E-commerce Functionality
in the website of the company
20th April Online sales
and
operations
manager and
technical
staff.
Designing of the
Website tools and
systems developers
kit.
Promotion of E-commerce Facilities
available
15th May Marketing
and Sales
team
Marketing
Manager and use
of different kinds
of promotional

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tools.
Launching of Website with E-commerce
Facilities
20th
August
Technical
and
Information
Technology
Team
Websites IP, login
ID, General
Settings,
Configurations.
Project is Completed and Successfully
Implemented
10th
October
Senior
Managers
and Top
level of
Management
Various
Documents and
Project Reviews.
Indicators of Performance for the Business
The performance indicators which are associated with the business are considered so that
appropriate decisions can be taken on the basis of the performance indicators of the business. It
is anticipated that the e-commerce facility would enhance the revenue and profitability of the
business and also help the business to reach out to new target markets so that the business can
build a brand name for itself.

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Balanced Scorecard of e-commerce Strategy
KRA (key
result area)
Target KPI (key
performance
indicator)
Result
Financial Enhancement of profit earning
capacity of the business and
achievement of better return on
investment by the management
Cost-Benefit Increase in profit
and Returns of the
business
Sales Increment in the annual sales of the
business region wise and overall as
well
Sales Turnover High sales revenue
Human
Resource
Effective training plans for staff for
enhancing their efficiency and skills
Competent Staff System is operated
successfully
Identification of Risks of the Business
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Fall in the operational efficiency due to underperformance of the
employees

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Strategies/activities to minimise the risk By when By whom
The management can takes steps for the
purpose of minimizing such risks such as
ensuring that the employees of the business get
trained properly so that the efficiency of the
business is not compromised
After
planning
Stage
Manager.
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Protection of the Intellectual Property of the business
Strategies/activities to minimise the risk By when By whom
The risks which are associated with intellectual
property of BBQ Fun being copied by third party
needs to be dealt with effectively. The
management can effectively take legal rights
such as patents and copyrights so that the
same is protected.
Before
Planning
Stage
Top level
managem
ent

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Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Maintaining the wellbeing and health of the employees
Strategies/activities to minimise the risk By when By whom
The risk that the employees of the business can
be injured during work process can be
prevented if appropriate steps are taken for
developing a safe working environment
Before
Planning
Stage
Top level
managem
ent
Proposal to Operation Manager
The proposal for the new plan which can be provided to the operational manager are given below
in the form of points:

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1. The requirement of physical resources of the business will comprise of infrastructure, 6
delivery trucks, forklifts, additional warehouses workers, 8 new employees for sales team
and 6 drivers for delivery trucks.
2. The cost which will be required by the management can be segregated into three parts
which are initial investments, additional expenses and costs related to operations.
3. The benefits which can be identified with e-commerce facilities are increase in sales
revenue, more profits for the company, better quality of services provided, iimproved
efficiency of the business
4. The KPI can be generated by effective training of the employees, effective operational
plan implementation and resource requirements which are necessary for smooth running
of the business.
5. The risks which are associated with the e-commerce strategy are underperformance of
employees, risks associated with intellectual property and risks related to health of
employees and other risks as well.

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Assessment Task 2
The case which is considered for this assessment is to analyze the business of BBQ fun
for the purpose of ensuring that the expansion plan which is formulated by the management of
the company. The management of the company is planning to incorporate an e-commerce facility
in the business which can enhance the sales of the business and for the same purpose of the
management of the company would be requiring physical and human resources for ensuring that
there is a smooth transition for the business from traditional sales approach to the new e-
commerce system as per the plan of the business (Peng et al. 2017). As per the estimation of the
management of the company, the business would be requiring 6 trucks which is necessary for
smooth distribution process. In addition to this, four forklifts would also be required along with a
capital of five million dollars for effective and efficient running of the business. There are
numerous sources which are available to the management of the company and some of the same
are discussed below in details along with their advantages and limitations.
Resourcing Option Benefits Limitations
Option to Buy from Open
Market
The main benefit which is
associated with purchasing
the resources from open
market is that the company
has a lot of options. The
management of the company
The limitation which can be
identified from such a
purpose is that the
management has a variety of
options and therefore the
selection process might be

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OPERATIONAL AND PROJECT MANAGEMENT
can choose from a range of
products and select the most
suitable price for the same.
difficult as best alternative
cannot be selected every time.
Purchase from Second hand
market
The management of the
company can opt for purchase
from second hand market
which would allow them to
operate at a lower price and
also have required product for
the business.
The limitation which can be
identified for the company is
that the quality of the
machinery might be lower
and the machinery might not
have a very long lifeline.
The above table effective shows that the management of the company has appropriately
managed the resources and can acquired the said resources from the sources which are stated in
the figure above. The management can opt for purchase from open market as they would be
requiring the resources for a long-term period and therefore the useful life of the assets. The
assets of the business need to appropriate managed the activities of the business and the same
depends on assets which are associated with the business.
The company can use bid tender method for the purpose of acquiring the resources of the
business for which the management of the company needs to attend an auction for the materials
of the business. The auction process will start with a base price which is decided by the
management of the company after analysing the market for the product. The physical resources

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are the basis on which the management of the company can effectively operate in the business
environment.
Application of Intellectual Property
Intellectual property refers to the intangible assets which are available to the business and
the same consist of goodwill, patents, copyrights and other intangible assets. The management of
the company needs to manage the risks which are associated with the useful life of the assets of
the business. The aim of the management is to minimize the risks of the business and ensure that
the same is kept at a minimum level (May 2015). In most of the cases, businesses which have
intellectual property are also subjected to risks which may be due to damage, copy by third
parties. One of the major threat which is associated with intellectual property is that the same
thing can be developed by another third party which can be adverse to the operations of the
business (Fisher III and Oberholzer-Gee 2013). Another major risks are that the property might
get damaged from a use of an employee. The management of the company needs to appropriately
safeguard the intellectual property and ensure that there is no violation of the intellectual
property of the business.
In order to protect the intellectual property of the business, the management of the
company can take the following steps which are mentioned below:
 The management of the company can include a confidentiality terms in the employment
terms which all employee need to sign so as to ensure that there is no leakage of vital
information to third parties. Any breach of the same would result in attracting penalties
and termination for the employees of the business.

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 The management of the company needs to take consents from the third parties while
using intellectual property of other third parties.
 The management of the company can take legal precautions for safeguarding the
intellectual properties of a business.
Plan for Human Resource Development
In order to successfully apply the new changes which are brought about by
implementation of e-commerce system, the management would be requiring proper staffs who
are competent enough to handle different situations. The management of BBQ Fun needs to
recruit new employees who have necessary skills for the purpose of developing appropriate
human resources. The objective of the management is to enhance the sales revenue of the
business and thereby increase the profitability of the business.
As per the operational developed by the company, the business will be requiring online
sales and customer service employees who would have necessary skills as to handle the e-
commerce facility and also the knowledge to handle any situation which arises. This would be
requiring proper staff for the management of the company (Al Shobaki, Amuna and Naser 2017).
The first step which the management of the company need to undertake is to advertise the
vacancies and the job descriptions so that the business can reach out to potential employees of
the business. The next step would be involving a detail interview of the candidates who have
responded to the advertisement for the purpose of judging the skills and competencies of the
business (Baldwin and Henkel 2015). The basis for selection of employee is highest degree
qualification of the employee, skills of the employees in handling software, computers and also
problem- solving ability of the employees. The management would be selecting the employees
on the basis of the job requirement and skills possessed by the employees of the business.

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IP Requirement
The IP requirements of the business is utmost important and therefore the same needs to
be included in the corporate policies of the business (Kur, Planck and Dreier 2013). The
management of the company needs to take legal coverage so that the intellectual property which
is developed by the business is safeguarded at all times. This would allow the management to
protect the IP of the business from third parties. In order to protect the trade secrets of the
business, the management of the company can include a confidentiality clause in the terms of
agreement of the business.
Interview Process
Interview planning for the candidate of online service department
Planning aspect Description Time
1. Type of
interview
Selection Interview
2. Objectives  To determine whether the potential staff member
has appropriate knowledge of the online websites
and how to handle the same.
 To recruit an individual who has the ability to
satisfy the needs of the clients and has a problem
solving ability.
3. Approach The management will be adopting a conversational

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and style approach so that the communication skills of the candidate
can be judged
4. Schedule
1. Establish rapport with the employee
2. Set agenda of the business.
3. Collect information about applicant.
4. Discuss designated post and company policies
thoroughly.
5. Invite applicant’s questions.
5 mins
10 mins
5 mins
10 mins
5 mins

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5. Topics and
questions
● Previous work experience in specific job functions.
● Previous training and education.
● Hints of career plans and interests.
● Explanation of the job and company benefits.
Page.
Interview planning for the candidate of online service department
Planning aspect Description Time
1. Type of
interview
Selection Interview
2. Objectives  To ensure that the candidate has basic knowledge of
the online websites and how to handle the same.
 To recruit an individual who has a professional
attitude and has an positive approach with all
necessary skills
3. Approach
and style
The management will be adopting a conversational
approach so that the communication skills of the candidate
can be judged

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OPERATIONAL AND PROJECT MANAGEMENT
4. Schedule
1. Establish rapport with the employee
2. Set agenda of the business.
3. Collect information about applicant.
4. Discuss job and company thoroughly.
5. Invite applicant’s questions.
5 mins
10 mins
5 mins
10 mins
5 mins
5. Topics and
questions
● Previous work experience in specific job functions.
● Previous training and education.
● Hints of career plans and interests.
● Explanation of the job and company benefits.
Page.

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OPERATIONAL AND PROJECT MANAGEMENT
Assessment Task 3
Planning for Monitoring Performance
As evident the management of the BBQ Fun has implemented the plan that can be used
for assessing the company’s performance based on the present e-commerce strategy undertaken
by the management. An action plan for the same has been created to supervise the management
activities in the event of inconsistencies and where appropriate corrective measures can be taken.
The action plan would also accompany the milestones for the company (Hogarth and Makridakis
2014).
Milestone: Action and/or objective
(to achieve strategic aims of physical or
human resourcing)
Date Person
responsibl
e
Budget or
resources
(where applicable)
Approval of E-commerce project 15th
Feburary
2018
Manager
responsible
for the
project
Documents,
presentation,
Charts and plans
along with
PowerPoint

23
OPERATIONAL AND PROJECT MANAGEMENT
Presentations.
Development of Plan 25th
February
Departmental
organisers
Planning Charts
and basic
requirement details
as were approved.
Incorporation of E-commerce Functionality
in the website of the company
20th April Online sales
and
operations
manager and
technical
staff.
Designing of the
Website tools and
systems developers
kit.
Promotion of E-commerce Facilities
available
15th May Marketing
and Sales
team
Marketing
Manager and use
of different kinds
of promotional
tools.
Launching of Website with E-commerce
Facilities
20th
August
Technical
and
Information
Technology
Team
Websites IP, login
ID, General
Settings,
Configurations.
Project is Completed and Successfully 10th Senior Various

24
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Implemented October Managers
and Top
level of
Management
Documents and
Project Reviews.
The management estimation provides that the project is anticipated to launch from 1st
October. There is an anticipation that the project would yield sufficient revenue that would help
in improving the efficiency of BBQ Fun.
Budgetary and Financial Performance
The financial performance indicators helps in providing overview of company performance
to Chief Financial officer of the business. The budgetary performance is evaluated in respect of
percentage of overruns made during the budget (Russell and Taylor 2013). Zero target for budget
overrun has been selected. Based on business current performance the budget overrun has been
set to 10%. The management is required to undertake certain steps for assessing the financial
performance;
a. No wastage of resources should be ensured by the management and should implement
partial payment process for bulky orders.
b. Piling of stocks must be avoided and should follow the LIFO or FIFO method for quick
clearance of stocks.
c. An investigation relation to budget overrun should be performed to eliminate any errors.

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Productive Performance
The productivity performance helps in evaluating the overall organization performance. The
following steps should be adopted by the management of BBQ Fun for maintaining business
productivity;
a. Effective supervision of business activities should be implemented with the help of
budgeting techniques for effective performance management (Hayes and Prodanovic
2016).
b. Employee motivational scheme or programs should be adopted for keeping the
employees motivated and directed towards work. Initiatives such as improved working
conditions and incentive schemes should be implemented.
Employee performance in accordance with performance management policy:
Employees are regarded as back bone of the business and skilled workers helps in
determining the level of company performance (Martin 2017). As evident in the situation of
BBQ Fun, an attempt of introducing e-commerce facilities would need additional employee
strength. The employees would require sufficient sales training of handling online sales. The
management of BBQ Fun should measure the service quality in terms of percentage of errors
made by each employee. The management has however targeted 1% of mistakes but the present
rate of employee errors stands 10%. Control measures should be applied by management of BBQ
Fun to reduce the errors. The employees take up an average time of 20 minutes for solving the
customer’s queries and this should be reduced to 10 minutes for smooth flow of customer
handling procedure. Alternative measures of employee errors can be reduced through employee

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OPERATIONAL AND PROJECT MANAGEMENT
training that indulge in online activities. Recruitment of candidates should be made based on
marketing qualification of candidates.
Dates for Monitoring Activities
As evident BBQ Fun management has prepared the milestones of date to showcase the
targets of the company. The management of company has decided to introduce the e-commerce
sales by 1st July 2019. Appropriate planning should be made for keeping an eye on dates and
targets that are set by company managers.
Resources available Monitoring
The resources includes the supervisors, performance charts and budgetary tools which
can help in controlling the employee performance (Ansoff et al. 2019). The management can
introduce the biometric entry system for keeping records of employee attendance. Furthermore,
budget variation tools can be implemented to determine any budget deviation of any
departments.
Progress Reporting
In majority of the company each department requires the progressive reports for effective
management of the company (Noe et al. 2017). Ideally, in the case of BBQ Fun each
departmental heads must submit the progress report to the company management on weekly or
monthly basis. The reports should both be qualitative and quantitative as well and should
accompany charts, analysis and setting of standards that describes the actual company results.
The progress report is an effective management tool for keeping track of the business progress.

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Online Staff’s Performance Management
The operational that is developed the BBQ Fun management requires the recruitment of
the employees to work with the online sales team. The company should also arrange training
program for the employees which will reduce additional requirement of recruitment (David and
David 2016). The sales team must report the sales management and human resource of the
company. A sales report would help the human resource management team to determine the
employee performance.
Employee’s Underperformance Plan
An organization performance is immensely reliant on the employee performance. Each
organization require skill worker for attaining the best business performance (Wheelen et al.
2017). Similarly for BBQ Fun, the company needs skilled employee for its online sales facility.
As the business has the projected implementation time of 1st July 2019 there are certain
employees that are yet to produce the better performance. Despite having the potential the
employees have been underperforming. The ineffective performance have causes sales
hindrances and as a result errors have increased.
The management can overcome this employee skill shortage by applying remedial plans that are
stated below;
a. The management should undertake training programs that would help in identifying the
shortage areas of employee and the same can be improved with the help of appropriate
training for handling and operating sales website.

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OPERATIONAL AND PROJECT MANAGEMENT
b. The employment must be done in a manner that it recognize the employee strength for a
designated position. This would help the company in attracting the best available human
resources and would ultimately improve the business performance.
c. Adequate business communication programmer should be launched to improve the
communication between the clients and sales personnel. After sales service would be
improved in this manner.
Name/position: Sales
Department
Manager: Review period:
Reference from
operational plan
Key result area Indicator of success/
performance
By
when
Status
report
Online sales
personnel
Quality of
communication
Attaining 1% or less
employee errors
25th
June
Work in
Progress
Website developer Customer services and
website handling
Improved handling of
customer queries and
reduced mistakes
30th
July
Work in
progress

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Manager’s comments: Signature:
Date:
Staff member’s comments: Signature:
Date:
Table 1: (Table stating individual performance standard)
Source: (Created by Author)
Coaching of Underperformed Employees
The management of BBQ Fun should implement the effective measures that would help
in improving the overall performance of employee and company as well. The management
intends to apply the GROW model for efficient coach of employees;
Goal: The employee must be aware of the company goals, vision and mission. The employee
should understand their roles and duties which they are anticipated to deliver (Hitt and Duane
2017). However, to boost the employee performance they should be incentivise and rewarded for
their performance as this would acts a motivational uplift and improve performance of
employees.

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OPERATIONAL AND PROJECT MANAGEMENT
Reality: The management under this must reveal the overall performance of each employee and
should offer a comparative view against the standards set for identifying the performance gaps
and undertake necessary actions for improving the same.
Options: Under this method, the management of BBQ Fun should understand the current
problems faced by the employee and should undertake appropriate for solving the same.
Will: Under this phase the management must undertake the several employee reward schemes
that would identify and reward the employee. This would help in motivational uplift and would
also help attaining performance standards within the organization.
The coaching plans stated above has been provided in the below stated template
Employee: Online Sales Expert
Coach/Manager: Sales Manager
Date of session: 18th June
Questions
Goal Identify the organization goals? What are problems that are faced by the
employee? Corrective actions needed to the employees?

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OPERATIONAL AND PROJECT MANAGEMENT
Reality The standards based on which the performance of the employees are
dependent. What is the actual performance that the employees have
attained? What is amount of progress made by the employee?
Options What are methods through which the employees can reduce the performance
gap? What are the available choices for the employees to improve their
performance?
Will Factors that are motivating the employees. How well an employee that is
motivated can perform in the business?
Operational Plan Analysis
BBQ Fun operation plan status report Date:
Plan goal Implementation of e-commerce
strategy
Department Operations
Plan
objective/s
● Redevelopment of the
website and procuring
physical resources
● Hiring and training
employees
Responsible
person
Project Officer

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OPERATIONAL AND PROJECT MANAGEMENT
● Attaining sales target and
profits
● Adhering with the timelines
Key performance
indicators
Current
status
(Red,
Green,
Amber)
Comments
The new employees along with
the old employees have
successfully completed the e-
commerce training and possess
the required skills for operating
websites
Green The employees are trained successfully
for handling the sales and e-commerce
activities and more employees are under
the training phase. This would help in
improving the business productivity.
The employees here are required
to have the needed skills and
qualification for job.
Amber There are some sales personnel that are
yet to possess the required skills and also
includes old employees in the
development process.

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OPERATIONAL AND PROJECT MANAGEMENT
Key performance
indicators
Current
status
(Red,
Green,
Amber)
Comments
Satisfying the standards based on
budgetary and financial plans of
business.
Amber The management in its plan has explained
that it has implemented budget and
assures progression based on plan.
Nevertheless, there may occur certain
delays in executing plans based on the
performance for attaining the targeted
profit and sales. It is anticipated the
application of e-commerce facilities
would help in improving the overall sales
of the company.
Attaining the targeted profits Red Because of initial unproductive costs and
overruns the management are not
expecting to attain the benchmarked
profit.
Milestones attained Green In accordance with the plans is in the path
of attaining the target that was earlier set
down by the management.
Key Actions

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OPERATIONAL AND PROJECT MANAGEMENT
Key action Accomplishments Comments
Introducing a training program
that would help in educating
and training the employees
regarding new e-commerce
facilities
All members that are engaged
in e-commerce activities are
required to attaining the
training.
The employees that have
finished their training
program have the positive
response representing the
success of the
programme.
Forming a strong sales strategy The sales strategy would
encompass the areas of e-
commerce facilities and
customer redressed facilities.
The new sales strategy
would help positively in
attaining the desired sales
outcome and
benchmarked profits.
Risk Update
Risk Contingency Comments
Mistakes in order that may
happen by employees
The management
has a backup plan
ready to reduce the
errors and mistakes
The management does not wants the
occurrence of mistakes at the initial
launch of programme
Employee turnover The management
also aims reduce the
employee turnover
ratio following the
successful
application of plan
The management anticipates that the
plan would help the managers in
attaining the desired results.

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OPERATIONAL AND PROJECT MANAGEMENT
A recommendation can be made to the management for improving the operational plans of
business;
i. The management upon the incorporation of e-commerce facilities should have a backup
plan ready to reduce the errors and mistakes.
ii. To enhance the business operational functions, the management should formulate the re-
training plans for its employees that are underperforming as this would help in improving
the employee efficiency.

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OPERATIONAL AND PROJECT MANAGEMENT
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