logo

Operational Management And Decision Making Process

   

Added on  2020-01-23

16 Pages5542 Words62 Views
Management & Operations

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3A. Roles and characteristics of manager and leaders.............................................................3B. Examination of role of a leader and function of manager in different situations..............5C. Theories and models of leadership approach.....................................................................6TASK 2............................................................................................................................................7A. Key approaches to operation management and the role that leaders and managers play..7B. Importance and value of operation management in achieving the business objectives.....8C. Factors which impact on operational management and decision making process by leadersand managers........................................................................................................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13

INTRODUCTIONThe individuals or experts within a business corporation who possess some special kindof talent, potential and capabilities which are essentially required and collectively regarded bythe organisation and are termed as leaders and are related to the operational activities and thefunctionalities which are to be performed by these experts and also the ability of attaining thesegoals is known as the leadership quality(Closs. Speier and Meacham. 2011). Managementincludes all the activities so that they can make a strategy for the business organisation. Alongwith this they have to put more efforts so that they can coordinate the proper activities which willhelps the business entity in attaining the goals and objectives. Moreover the mechanisms and thetechniques can be used by the organisation for the smooth and flawless running of the businessactivities which can be complex and complicated. The leadership is an ability which helps theemployee to attain the organizational goals with the help of teamwork. The present scenario isfocused on analysis which has been carried out on McDonald's which is one of the largest brandsand a chain of fast food restaurants. The report has evaluated different approaches and theories ofleadership along with the strengths and weaknesses of various approaches that are suitable forthe situations within working environment. TASK 1A. Roles and characteristics of manager and leadersMangers and leaders are the most important people of an organisation and they arehaving a big responsibility to make the organisation successful in its sector (Melville, 2010.).Manager is a person who is responsible for higher authority to generate their desired work fromemployees. Management style is a set of different methods which is used by the managers inmanaging the business entity or group of people. The company members have to use theappropriate management style so that the employees can not face any obstacles and on the basisof that they can do qualitative work. McDonald is having various managers in theirorganisational structure as per the departments and they are having their own departmental dutiesto be fulfilled. A leader is the strength of organisation as they leading the employees whocontribute in the success of business. They spread a motivational environment in company.Leaders are the important part of company and they require at every level of management.Managers and leaders; both are having their separate roles and characteristics in organisation.

They are the pillars of company. Here is the comparison in between their roles andcharacteristics. Managers are having many types of roles in the McDonald. As per management rolesgiven by Mintzberg, manager is having ten different roles that are divided into three parts. Theseare stated as below:Informational Category: Manager is having three types of roles in this and they aredisseminator, monitor and spokesperson. Manager gives information related to the workand also assists in the decision making process. Decisional Category: Manager is having responsibility to make decisions and in thiscategory, he acts like entrepreneur, disturbance handler, resource allocator and negotiator.Leaders are having their roles like communicator, thinker, decision-maker, policy-maker,team leader and image builder. They are having some theories which can be applied in theorganisation like transactional, contingency, great man, trait, behavioural and transformationaltheories. These theories help in performing tasks effectually. Leaders are the authoritativepersonalities and managers are to be considered as the helping hand for them. (Houy, Fettke andLoos, 2010.). Setting targets, framing policies and strategies for organisation is the responsibilityof leaders and they have to use their expertise to convey their role to employees in company.Managers are the people who have to follow the strategy and implement it among theirsubordinates. Here is differentiation in between the role of a leader and function of managerwhich can be explained like:Analysing future: Leaders have potential to analyse their future which is one of theirduties. Food industry is a fast growing sector and this is a morale responsibility of them toanalyse the future expectations of their customers. They can use contingency theory for the same.On the other hand, managers do not make analysis of their future. They can make assessment fortheir future needs on the basis of remaining targets. They can use participative management styleand they have to integrate their employees to make analysis of their resources. Policy Maker: Leaders are the policy makers for their organisation. After analysis, theyhave to make policy for their future which can help them to attain their organisational goals.They have to follow democratic leadership style to make policies for their future (AbouRizk,2010.). McDonald is having several employees who have connection with their customers andso, leaders can adopt democratic leadership style and make their collective efforts to know the

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Leadership and Operation Introduction 3 Task 1 : Characteristics of a Leader and Manager
|15
|4769
|335

Management and Operation in McDonald
|20
|4763
|34

Concepts Of Leadership And Management: Assignment
|14
|3872
|105

Report on Management and Operation McDonalds
|14
|4662
|124

Study on Theories of Leadership | HP Foods
|16
|4000
|148

leadership styles and management theories
|17
|5665
|220