Operations and Project Management assignment : Hotpoint

OPERATIONS AND
PROJECT
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Conduct the critique of the implementation of operation management principles within the
organization context...............................................................................................................3
TASK 2............................................................................................................................................5
P2 Prepare a continuous improvement plan based on the review and critique of operations
management principles within an organisation......................................................................5
TASK 3............................................................................................................................................8
P3 Apply each stage of the PLC to a given project, producing necessary supporting
documentation for completing the project e.g. a business case, project plan, work breakdown
structure..................................................................................................................................8
TASK 4..........................................................................................................................................10
P4 Review and critique the effectiveness of the PLC in application to the chosen project using
appropriate theories, concepts and models...........................................................................10
CONCLUSION..............................................................................................................................17
REFRENCES.................................................................................................................................18

INTRODUCTION
Operation management is a process in which it is concerned for planning, coordinate,
scheming in the production of goods and services. It is a approach that converts the raw materials
into finished goods. The organisation that haver taken in the report is XYZ company which is
launching 58 inches T.V. XYZ company is a electric appliances company that was established in
the year in 1911 by Earl Richardson (Binder, 2016). Its H.Q is in Cambridge, U.K. In the report
company need to evaluate theories such as six sigma and give some lean principles. It will also
prepare and analyse the effectiveness of the continuous improvement plan by using certain
principles of the operation management. The company design a proper product life cycle and
made some concepts and models in the PLC that differentiate between large and small scale
projects.
TASK 1
P1 Conduct the critique of the implementation of operation management principles within the
organization context
Operation management is a process which designs, implement and coordinate all the
necessary inputs in the organization. XYZ company is launching a 58 inches T.V that satisfy the
given criteria in the organisation
Six sigma- It is a process that make a continuous improvement plan in the organisation.
XYZ company uses the six sigma to determine the defects in the 58 inches T.V. It helps to
determine the manufacturing and transactional process of the XYZ company T.V. This will
explain the five phases that inherit some problems in the organisation which are as follows-
Define- It is a process that define the various structure in the organisation that help to
find out the various defects in the products. XYZ company T.V launch 58 inches T.V that
regulate to define leadership styles which regulate some programmes and methods. XYZ
company can define various techniques which initialise the programmes and methods for
attaining the objectives in the market.
Measure- The programmes that had been implemented in the phase to measure all the
problems of the people. XYZ company T.V launched 58 inches T.V that help to measure certain
objectives which the people want in their services (Galloway and et.al , 2012). They want that
the structure of the T.V is good so that people can measures certain policies and procedures. The

organization can measure certain circumstances which used to identify which products they want
to satisfy the need of them.
Analyse- When XYZ company launch 58 inches T.V, it know the features of the T.V that
people wants good features in the T.V. This will analyse different data problems that analyse
certain circumstances in the organisation. The XYZ company satisfied all needs and wants of the
customers. The organization can analyse different problems or techniques of the consumers
which have the transparency to buy an XYZ company T.V
Improve- XYZ company launch the 58 inches T.V that improve the services of the
organisation. This will analyse certain differences that help to determine the needs of the
customers (Jacobs and Lummus, 2014). Improvement is necessary because the organisation can
launch its new products in the competitive market so the profit is to be maximised. If XYZ
company launches its 58 inches T.V then it is necessary for the organization to improve all the
strategies that they have implemented in the organization.
Critique: In this regard, Six Sigma is found to be quite ineffective with respect to some
areas as these principles are very rigid and can not be modified as per the requirements and
functioning of firm. This may significantly lead to reduction in existing level of performance of
this project.
Lean principles-
It is a process that understand the customers values and satisfaction which enhances
their needs and benefits in the organisation. When XYZ company launch 58 inches T.V the main
purpose of the lean principle is to provide good values which create the satisfaction within the
employees. This will increase the demand of the employees who father certain principles to
satisfy the needs of the customers. While launching XYZ company its 58 inches T.V in the
market the employees need to check which programmes that all the leaders have to made that can
globalised its methods and programmes.
Define the value- This will determine some values that satisfy the needs and objectives in
the organization. XYZ company launches T.V of 58 inches, it make certain principles that
provide some customer satisfaction by making good features of the product like quality, colour,
brand and effectiveness. If all these are there in the XYZ company T.V then it define some
values in the minds of the customers. After doing the six sigma XYZ company can defines
various values in which its depends upon the quality, size and dependency in the organization.

Map the value system- Employees map different values of the customers that define
some objectives and inherit all the characteristics in the organisation. While launching new XYZ
company 58 inches T.V all employees have to design a value plan which gather needs and
maxims profit for the organisation. The leaders can map different values in which the employees
have to gain the transparency in the XYZ company while launches its 58 inches T.V in the
market.
Create flow-When XYZ company launches its new T.V of 58 inches, it creates the good
flow that maxims the satisfaction of all the employees in the organisation. This will be done by
providing best mobility and enhances the values of all stakeholders in the organisation. If the
product is good then the company itself maxims more profits that regulate some effectiveness of
the firm. The managers have to create the flow of activities ans strategies which the XYZ
company launches its 58 inches T.V in the market.
Establish pull- If the XYZ company launch new T.V in the competitive market then it
plans some , customers can make the choice to buy this product in order to satisfy their needs in
the organisation (Harrison and Lock, 2017). When the prices of the T.V is high it satisfy all
mobility of the customers and more consumers would come and buy its product.
Critique: Lean principles can be said to be ineffective for XYZ as suppliers as well as
customers may observe the improvements that take place in the processes owing to the
implementation of this approach and may also make use of this methodology to bring about own
improvements. Thus, this may lead to inappropriateness in project execution.
Evaluation of operation management principles and their application for the XYZ company
Reality- XYZ company can implement the strategies in which it launch 58 inches T.V in
the world. It solves different problems by launching its product in the competitive market.
Organization-Whenever XYZ company launches its 58 inches T.V in the market, its
need to check which elements can they predict so that more consumers can come and buy this
product.
Fundamental- It is a process when the organization used different operations so that it
will launch a good product in the market. When XYZ company launch its 58 inches T.V in the
market they have to see which market is good for launching its product. An organisation can

execute various operations which can make the XYZ company managers to set all the rules and
regulations for their employees.
TASK 2
P2 Prepare a continuous improvement plan based on the review and critique of operations
management principles within an organisation
Continuous improvement plan is a process which used to improve the quality of products
ans services and recommend certain measures that regulate some principles and procedures in
the organisation. When XYZ company launches 58 inches T.V it make certain principles to
improve the quality of the product based on colour, determination and brand of the services or
give the proper services to the customers.
Improvement Plan for large-screen televisions by XYZ
Issues Plan Do Check Act
Quality Quality of the
product is to be
determined in
proper manner.
When XYZ
company
launches its 58
inches T.V in the
market, it is the
responsibility of
all the managers
can have to
check the quality
of the products.
XYZ company
has implemented
six sigma
principle
The organization
need to set the
benchmark in
order to organise
and set the
principles of
management
Here, the quality
product or
outcome is
produced.
Time
management
The efficiency
when the
employees can
check how much
Lean principle is
the main principle
that has been
implemented for
While
implementing the
time efficiency,
people will check
After the time
management is
been done the
XYZ company

time their
organisation will
take to start their
transparency.
improving the
time efficiency
programmes and
order.
the services of the
XYZ company
and the time
efficiency of the
quality of the
product
make the final
output.
Cost effective XYZ company
launch its 58
inches T.V it
needs to
implements
various
techniques that
can be cost
effective.
While launching
58 inches T.V,
respective
company by using
premium pricing
method which
add value to the
product.
After
implementing its
service XYZ
company
determine the
principles of cost
effective
programmes
When the cost
effective strategy
is set, XYZ
company regulate
the final outcomes
in order to
identify the
principles and
stages in the
organisation and
maintain the cost
effectiveness in
the organisation.
Safety XYZ company
while launching
its 58 inches
product firstly all
the managers can
checked the
safeness of the
product.
Humility
principle has been
implemented for
improving the
issues of the
safety.
XYZ company,
provides the
safety and
benefits of the
product
The final
outcomes to set
the place in the
competitive
market
Evaluate:

Quality: XYZ company plans to improve quality of their new product by implementing
certain principles in order yo do that they mobilise the needs of the customers. Moreover,
company has adopted six sigma method to improve the Quality of final product.
Time management: Though company brings the innovation based on the changing
requirement of customer but they should introduce the product within stipulated time period.
Thus, certain regulations needs to be set to satisfy the needs of the customers while developing
the time efficiency programmes in the organisation.
Cost effective: XYZ company improve the cost effectiveness of the service in making
certain principles and regulate some recommendations based on it. The principle of the cost
effective while launching 58 inches T.V, it determines certain principles of financial statements
that make the cost effectivenesses in the organisation.
Safety: While launching XYZ company a 58 inches T.V it regulate or plan certain
principles which improves the issues of safety. In order to check the services product is tested by
company before launching it in market.
Effectiveness of the continuous improvement plan
CIPD plan is necessary to improve the quality, time management, cost effective and the
efficiency of the service. When XYZ company launch its 58 inches T.V in the competitive
market it needs to implement various resources and draw certain circumstances to satisfy all
needs of the customers ( Weglarz, 2012). The customers wants that the quality of the product is
good so that its satisfy the needs and benefits of the customers. XYZ company T.V make the
different life styles that make certain principles and maintain the regulations and maintain the
certain guidelines and differentiate the outputs of the customers and regulate certain
circumstances in the organisation (Morris, 2013).
TASK 3
P3 Apply each stage of the PLC to a given project, producing necessary supporting
documentation for completing the project e.g. a business case, project plan, work
breakdown structure.
Project life cycle:-

Project life cycle is an very important attribute in organisational development to gain
knowledge about each and every stage to take appropriate action to gain effective results. There
are some specific steps that helps in achieve desirable outcomes that are as follows:
Initiation stage:
In initiation stage of project various problems, issues and opportunities with threats
should be access in clear way. It test feasibility of the project by evaluating different aspects in
which financial aspect, market analysis and many other factors. In case of XYZ company they
aimed to launch a new project which is launching of 58 inches TV in new market sphere. In that
stage fissility of a project should be accessed by identifying different aspects and problems
regarding launching a new project. In addition to in depth evaluation of their potential stake-
holders that contributes in their launching of a new project. In initiation stage it aimed to expand
its product line by expand market share for that launching a new project that is 58 inches TV.
The organisation can firstly make its new product so that XYZ company can easily launches its
58 inches T.V in the market. While making the benchmark the respective company can check
various principles by using six sigma. This will ensure the execution of desired activities in a
timely manner. For instance, at this stage manager of respective company can go for autocratic
leadership style as it give power to manager to take major business decision and well as
supervise the performance of employee. Such method helps the company to make effective
decision in short span of time.
Planning phrase:
In that phrase of planning a project after getting permission of former stage they judge
about the different aspects in which business case, project plan and sort of documents that are
require to grab information and insights. In that particular stage they frame teams and schedule
teams so that everyone can contribute in organisational development. In that organisation give
objectives and goals and fixes guidelines to finish work at specified time period. In case of XYZ
company while it aimed to launch a new TV in market it fixes and schedule all things (Verzuh,
2015). After implementing the while XYZ company launching its 58 inches product it can make
certain plans so that they can launch its T.V in the market. For this XYZ company company can
use situation leadership so as to adopt the methods, plans and strategies as per the business
situations.
Execution stage:

In that stage of project team leaders and other higher authorities give approval and start
work on it. This stage work for changing actions into plan and after distributing all roles and
responsibilities individual give their contribution. In that phrase proper implementation of the
plan started after assigning work to other (Morris, 2013). In case of hot point they start work on
it and it takes approximately 3 months in completion of that stage. In this stage XYZ company
can start making different teams so that new roles and responsibilities are been assigned to the
mangers while launching 58 inches T.V. For respective stage XYZ company company will use
lean Principles method. Thus, in order achieve better productivity company can go for say,
democratic leadership style as it include the contribution as well as coordination of group
member to come up with an innovative idea that helps to achieve better result by minimising the
expenditure of company.
Closure stage:
In that phrase of stage project at stage of closure and responsible persons give important
information with help of important documents should be delivered. That stage almost takes 2
months and main work is to deliver right kind of data and information so that important decisions
should be taken. In that phase leaders adopt team leadership style that helps in work in group and
describe large picture in perspective of future can be evaluated. After all the strategies been
implemented now XYZ company can close its implementations in which all leaders assign their
results to them. At this they will adopt 5 stages of team building method.

Source: Project Management Cycle (PMC), Its Phases and Characteristics, 2019.
TASK 4
P4 Review and critique the effectiveness of the PLC in application to the chosen project using
appropriate theories, concepts and models
Project life cycle is a process which defines the four phases of the organisation that help
managers to make different decisions. When XYZ company launch a 58 inches T.V it make
certain phases that determine the needs of the customers.
Initiation stage- This is a stage when the XYZ company make its first step to launch its
58 inches T.V in the competitive market (Nicholas and Steyn, 2017). The leadership style that
is been taken is autocratic leadership in which leaders take different decisions for making small
scale projects so that the managers in the organisation implementing various programmes and
methods. The leaders of autocratic leadership think effectively in order to plan and mobilise
various resources for making small scale projects.
Planning stage- This is the stage when the XYZ company plans some resources in which
its 58 inches T.V come in the competitive market. This phase use the situation leadership in
Illustration 1: Project Management Cycle (PMC), Its
Phases and Characteristics

which different leaders take different decisions so that they regulate and mobilise various plans
and methods in the organisation (Jacobs and Lummus, 2014.). Different leaders take different
decisions so that the plans is been implemented in the large scale projects. And the firm can
operate its business effectively and efficient manner. Fir this the leader of the firm can use
different leadership style and take decisions regarding the success of the firm.
Execution stage- In this stage all the resources and the XYZ company execute its T.V in
all over the world . The leadership style that has been taken is the situational leadership in which
different methods and techniques is been adopted. All the leaders of the XYZ company is
regulating certain principles that help to determine certain plans and techniques in the
organisation that help in manipulating certain principles in the organisation. The resources that
has been implemented in which different XYZ company implements to launch a 58 inches T.V
in the organisation.
Closure stage- In this stage when the XYZ company closes its stage and different
regulations is been planned and executions is been taken to regulate certain principles. Team
leadership is been inherited in which different leaders adopt the techniques and form certain
meetings for forming in the large scale projects. XYZ company launches 58 inches T.V in the
market when it regular certain principles and techniques in the organisation (Subramanian and
Ramanathan, 2012).
Business Plan:-
Business plan refers to written document which include all necessary information related
to company. Business plan of hot point company is mentioned below:-
Executive summary XYZ company is a manufacturing and retail
company which serves product and services
related to home appliances and other products
which make living standard of customers. Now
they are plan to launch new products ranges
which is large screen television whose
minimum size is 58 inches. This television
vision quality is more clear and appropriate.
Goal Main goal of respective company is to launch
new range of television with the help of new

and innovative technology for its successful
deliverance in market.
Solution For launching new product range of large
screen television to fulfil customer need and
demand. They required various tool and new
technology to manufacture products. Like,
company can take the help of six sigma method
to decrease the number of defects and perform
the operations effectively as well as efficiently.
By using such tools and techniques in proper
manner XYZ company able to launch
television in proper manner.
Cost Cost of operation for larger project of company
that is large screen television range is approx
£300,000.
Benefits Due to six sigma method company can perform
its operations in such a manner it produces
specialised goods and services. By launching
new large screen television range whose
minimum size of 58 inches respective company
able to attract more customers which help them
in enlarge there customers base and
profitability ratio.
Execution time For execution of plan and launching large
screen television XYZ company company
required approx 1.5 year so that they plan
things and process in effective and proper
manner. Which help them in attaining goal and
objectives in appropriate ways. Under this time
period, the management of the firm can design

strategies, plans and techniques for
manufacturing new products.
Project Plan:-
Project plan refers to information which is related to new plan and strategy for
developing new products and services. Project plan of XYZ company company is given below
which help them in attaining goal:-
Cost: Cost is one of important and main factor for
executing any plan or strategies. Respective
company required approx £300,000 to launch
large screen television range. For this they can
borrow money form various sources like bank,
shareholders, financial institutions and many
more.
Scope: By launching large screen television range
company able to attract more and more
customers which help them in enhancing
customers base in market. By this they also
increase there market share, profitability ratio
and also they can get competitive advancement
at marketplace.
Risk: Risk is associated with launching new range
because there is a chance that large amount is
customers didn't like product which is going to
launch by company. This may reduce there
return which they invest on manufacturing 58
inches TV.
Resources: Respective company use appropriate resources
and techniques which help them in production

process and delivering product in proper
manner.
Gantt chart:-
Gantt chat refers to chat representation of schedule, task or project and it also represent
dependency of several activities, task or schedules in order to accomplish work in appropriate
time. Manager of XYZ company develop Gantt chat which help in conducting work in effective
manner. Gantt chat of respective company is given below:-

Work break down structure:-
It refer to the process in which whole activity or task is divided into small portions so that
employees or staff can accomplish it in appropriate and effective manner in order to attain goal
and objective. Work break down structure of XYZ company is given below:-
Business Plan:-
Business plan refers to written document which include all necessary information related
to company. Business plan of hot point company is mentioned below:-

Executive summary XYZ company is a manufacturing and retail
company which serves product and services
related to home appliances and other products
which make living standard of customers. Now
they are plan to launch new products ranges
which is large screen television whose
minimum size is 58 inches. This television
vision quality is more clear and appropriate.
Goal Main goal of respective company is to launch
new range which is television which attract
customer and satisfy there need and demand in
effective manner.
Solution For launching new product range of large
screen television to fulfil customer need and
demand. They required various tool and new
technology to manufacture products.
Cost Cost which is required by respective company
to launch large screen television range is
approx £300,000.
Benefits By launching new large screen television range
whose minimum size of 58 inches respective
company able to attract more customers which
help them in enlarge there customers base and
profitability ratio.
Execution time For execution of plan and launching large
screen television XYZ company company
required approx 1.5 year so that they plan
things and process in effective and proper
manner. Which help them in attaining goal and

objectives in appropriate ways.
Project Plan:-
Project plan refers to information which is related to new plan and strategy for
developing new products and services. Project plan of XYZ company company is given below
which help them in attaining goal:-
Cost: Cost is one of important and main factor for
executing any plan or strategies. Respective
company required approx £300,000 to launch
large screen television range. For this they can
borrow money form various sources like
bank, ,shareholders, financial institutions and
many more.
Scope: By launching large screen television range
company able to attract more and more
customers which help them in enhancing
customers base in market.
Risk: Risk is associated with launching new range
because there is a chance that large amount of
customers didn't like product which is going to
launch by company.
Resources: Respective company use appropriate resources
and techniques which help them in production
process and delivering product in proper
manner.
Gantt chart:-
Gantt chat refers to chat representation of schedule, task or project and it also represent
dependency of several activities, task or schedules in order to accomplish work in appropriate

time. Manager of XYZ company develop Gantt chat which help in conducting work in effective
manner. Gantt chat of respective company is given below:-
Work break down structure:-
It refer to the process in which whole activity or task is divided into small portions so that
employees or staff can accomplish it in appropriate and effective manner in order to attain goal
and objective. Work break down structure of XYZ company is given below:-
Methodologies Small project Large project
Six Sigma Six sigma also helps in small Application of Six Sigma for

project say packaging
television but up to less
extend.
large screen television helps
the company to lower down
number of defects.
Lean principle XYZ company can apply this
principle in small project as
well as it helps the company to
increase the margin between
expenditure incurred and profit
gained
As respective principle helps
in eliminating the unnecessary
expenditure so it is valuable
while performing the
operations of 58 inch
television.
Total quality management Total Quality Management
becomes essential in small
project while delivering
packaged goods and services
to potential customer.
Total quality management is
essential for XYZ company as
it helps to enhance the ability
of internal member and
perform the operations
successfully.
CONCLUSION
From the above report it has been concluded that XYZ company had launched the 58
inches T.V in the competitive market that regulate some principles in the organisation. All
managers take different decisions that plan to regulate some principles while taking various
decisions in the organisation. These managers help to provide the proper CIPD plan that help to
regulate some plans and programmes in the organisation that help in solving the skills of the
people. This led various resources which makes plan and regulate in the field of the business
enterprise. XYZ company can set the benchmark which maintains the quality, colour,
dependency in the organisation. They used the six sigma or lean principles to improve the quality
of the product. While launching XYZ company, its 58 inches T.V it can make a perfect business
plan or the project plan to achieve certain objectives in the organization.