(PDF) Operation management

Operations management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P 1 Roles and characteristics of a leader and manager along with the examples...................3
a) Roles of a leader.................................................................................................................3
b) Fayol's Management Functions:.........................................................................................5
P 2 Different situations that affect role and functions of a leader and manager simultaneously.
................................................................................................................................................5
M 1 .........................................................................................................................................6
P 3 Theories and concepts of leadership................................................................................7
c) Situational or contingency leadership –.............................................................................7
M 2 .........................................................................................................................................8
D 1 .........................................................................................................................................9
TASK 2 ...........................................................................................................................................9
P 4 Key elements and approaches of operational management system.................................9
a) Total Quality Management (TQM): ................................................................................10
M 3 Roles of an operational manager...................................................................................11
b) Role of manager ..............................................................................................................11
P 5 Significance and value of operation management .........................................................12
P 6 Impact of various factors on business operations...........................................................12
M 4 .......................................................................................................................................14
D 2 .......................................................................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Operations management is one of the most important area of management and is
basically concerned with managing the processes of the company very carefully with the
objective of producing and distributing the goods and services in a very efficient manner towards
the attainment of the objectives of the company. Travelodge UK, one of the most popular private
company in the hospitality sector of United Kingdom. The company has been established around
34 years ago that is in the year 1985 with around 11000 employees currently working for the
hotel. This assignment will include roles and characteristics of leaders and managers as well as
various concepts and theories related to the leadership. Apart from this, different situations
which affect the roles and functions of a leader and manager would also be discussed in detail.
TASK 1
P 1 Roles and characteristics of a leader and manager along with the examples
Manager may be defined as a person who is responsible for administration of all the
activities of an organisation or the administration of work performed by a specific group of
people at the workplace(Haksever and Render, 2017). While on the other hand, leader is a person
who has large number of followers. These followers look upon to the leader as their role model
and based on the command; actions or activities of the followers are influenced. These followers
may be a particular group of people, entire organisation or a particular country. Examples of
powerful leaders of the world are Dalai Lama and V. Putin.
a) Roles of a leader
There are various important roles of a leader in an organisation.
 The most important role that is played by a leader is that he/she motivates its followers to
perform better towards the attainment of the objectives of the organisation (Ertürk, Van
den Broeck and Verbrigghe, 2018)
 Apart from this, leader play a wider role in influencing the followers which in turn leads
to enhancement of satisfaction level of followers.
 Moreover, leaders play a very important role in bringing innovation within the company.
A leader fosters innovation through influencing the behaviour of the followers to accept
the changes and adjust to the changing environment (Swink and et.al., 2017).

For example: Dalai lama, one of the most popular spiritual leader has encouraged people of the
entire world to be happy because if their mind will not be happy than any kind of physical
comfort would not be able to give any happiness.
Similarly, in leadership and management development programme for staff members, leaders of
Travelodge company should make efforts to enhance the satisfaction levels of employees so that
they remain happy and satisfied in order to retain them in the hotel for a longer duration of time.
Roles of a manager
There are five important roles of a manager and these roles start with planning and then
followed by organising, staffing, directing and then finally controlling. Even the manager of
Travelodge hotel would lay immense emphasis on building up the systems of the organisations
with the objective of running the business smoothly in long run(Heizer and et.al., 2017). manager
must ensure that the best services are provided to the customers which in turn enhances there
experience with the hotel so that they visit again. Thus, in the absence of an efficient manager,
the hotel would not be able to attain its objective effectively and efficiently.
Characteristics of a leaders
 Leaders are not permanent because of lack status. They remain in power as long as the
desire of the follower because the followers admire them and follow them voluntarily.
The moment followers desire to unfollow the leader, he/she will lose the position. While
on the other hand, leader can even enhance its followers by establishing their foot-steps.
 Leaders are the person who are responsible for influencing the behaviour of the
followers. They influence the behaviour of the followers in a manner that foster
attainment of the objectives of the company effectively and efficiently. Moreover, they
lay strong emphasis on enhancing the relationship between the employees and the
organisation.
Characteristics of a manager
 Managers come into force by their position and status. Their stability in the organisation
in permanent in nature as long as they serve the company in a very efficient manner that
is by fulfilling all their roles and responsibilities effectively(Joglekar, Davies and
Anderson, 2016).